CosmeSelect Arvostelua 

Vastaus yritykseltä CosmeSelect

15.12.2025

Dear Viviana,

Thank you for taking the time to share your feedback.

We would like to clarify that when your product arrived damaged on the first occasion, we replaced it promptly. We have also consistently responded to all of your enquiries and have never left any questions unanswered.

Regarding your most recent order, it was placed during Black Friday, which is the busiest period of the year. All orders are shipped via DHL, a third-party courier, and during peak periods delays can unfortunately occur that are beyond our direct control.

We always aim to dispatch orders as quickly as possible and provide support throughout the delivery process. We truly value your feedback and appreciate your understanding during such busy times.

Kind regards,
CosmeSelect Team

Vastaus yritykseltä CosmeSelect

13.1.2026

Hi Sumaya,

We’re truly sorry to hear about your recent experience. Please rest assured that this is not part of our process — we never resend returned items, and we take great care to ensure every order meets our quality standards.

We completely understand your disappointment and have already arranged to send you a brand-new box as a replacement. We truly value our customers and appreciate your feedback, as it helps us maintain the high level of service you deserve.

Warm regards,
The Cosmeselect Team

Vastaus yritykseltä CosmeSelect

5.8.2025

Dear Pasta E Patate,

Thank you for your feedback, and we're very sorry to hear about your experience.

We understand how frustrating unexpected customs fees and delays can be. To clarify, we only charge for the product and the shipping cost at checkout. UK VAT is not included, as VAT and any customs duties may be charged separately by the destination country’s customs authorities. This is stated in our shipping policy, as these charges are determined locally and are beyond our control.

Regarding the delivery time, we aim to dispatch all orders promptly, but international shipping—especially outside the UK—can occasionally be delayed due to customs processing. We apologise that your order took longer than expected.

We appreciate your comments and will work to make this information even clearer for our international customers. If you need help with your returned order or have further questions, our customer support team is here to help.

Kind regards,

Customer Support

CosmeSelect Team

Vastaus yritykseltä CosmeSelect

23.5.2025

Dr Samiyah,

Thank you for purchase with CosmeSelect and thank you for taking the time to leave your feedback.
We're truly sorry to hear that your experience did not meet your expectations. This is certainly not the experience we want any of our customers to have.

We take your concerns seriously and would love the opportunity to make things right. If you're open to it, please reach out to us directly at info@cosmeselect.com so we can understand more about what went wrong and work on a resolution for you.

Your satisfaction is very important to us, and we’d appreciate the chance to regain your trust.

Warm regards,

CosmeSelect Team!

Vastaus yritykseltä CosmeSelect

23.5.2025

Hello Mona Hamdam,

Thank you for sharing your experience with us. We're very sorry to hear about the difficulties you faced with the return process and the unexpected customs charges. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.

While customs procedures are beyond our control and vary by country, including UAE, we know that this situation has caused unnecessary stress and expense. That’s certainly not the experience we want for any of our customers.

As a gesture of goodwill, we offered you a voucher to help compensate for the loss you experienced.

We genuinely value your feedback and your trust, and we’re taking steps to improve how we communicate international shipping and return policies in the future. Thank you again for bringing this to our attention.

Please feel free to contact us anytime on the email info@cosmeselect.com

Vastaus yritykseltä CosmeSelect

6.5.2025

Dear Huyen

Apology for Damaged Delivery – We're Here to Make It Right.

We sincerely apologize for the inconvenience caused by the condition of your recent delivery. This is not the standard of service we strive to provide, and we completely understand your frustration. We use a third-party courier service, and some of the drivers might not have the good care while carrying the parcel, even though there is a fragile label attached to the box.

To make up for this issue, we've issued a voucher as a token of our apology, which you can use on your next purchase. We hope it helps to restore your confidence in us and shows our commitment to making things right.

If you have any further concerns or need assistance using the voucher, please don't hesitate to reach out. Thank you for your understanding and continued support.

Warm regards,
Customer Service Team!