Corgimodelclub Arvostelua 

Very disappointed - I placed an order for 6 Corgi Models with the Corgi Model Club on June 29th 2026 totalling over £200. 3 of the models had serious defects. The main culprit was a damaged Chitty Chitty Bang Bang model which had the following issues :1)Fender is missing some of its silver paint 2)Front headlights are misaligned & very wonky & they can't be adjusted. Part of the order was a Green Hornet model which had the following issues : 1)The front engine grille that should spring open to release the missile only half opens until extra pressure ie a finger nail or cocktail stick prises it open & 2)the rear boot when opened should shoot out the radar scanner but unfortunately the scanner just sits there. The other problem model was a James Bond Aston Martin which had one of the tyres made too 'baggy' for the wheel. I wrote to Corgi explaining that I could live with the Bond issue & if necessary even the Hornet model but could I return at least the Chitty for a replacement as I still wanted the model but in good order. I included detailed photos of all 3 models for them to view. I was shocked when I received a very terse reply from Corgi Customer Service telling me that I would need to send the model(s) back at my own expense & they would then examine them for defects & return postage would later be refunded (the implication was the refund/replacement would only be forthcoming if they felt the defects were warranted once they examined them!) No mention was made of replacing the models. So I wrote to them again asking if I would get a replacement model if returned. I was told yes but again no assurance how or when or even what their criteria would be for a refund or what the 'examination' process was. I was left feeling very unsure & unconfident what exactly would happen. Considering I had paid over £200 for this order, I felt a simple returns/replacement process guaranteeing me a replacement model once returned would have been fair & expected. Instead the whole process was left very vague & ill-defined & no guarantees were given what would happen or when or what their criteria would be for a replacement. Consequently, I ended up keeping all 6 models but I immediately cancelled my Corgi membership & unfortunately I won't be buying any more. It is a shame as I have a great love for these models & if they could fix their customer service to include things which are standard these days like hassle-free returns for items they have sent out damaged then that would be great. Unfortunately, this is really important & it certainly has sapped my customer confidence in them as a company.

Bought a James Bond model paid extra because I didn’t want to join the club and receive further models, only to find that a further car had been posted, they had put me into the club without my knowledge, (they send an email three days before posting it out, so if you don’t see the email your in the club)now I have sent the car back and they now have to track it down as the wrong address comes up on the web when you look. also the wrong address is on the slip when your car arrives.£25+ postage now out of pocket till they find the car I have sent back

I purchased a 1/48 scale AV-8b+ blacksheep model .There is lots of mistakes with this model The refuelling probe was missing even the pictures show one attached on the website.The missile rails are wrong for a usmc version and the outriggers should have a door on them .This is an overpriced model for that many mistakes.

Beware model collectors - the Corgi Model Club is a totally separate company and even though they appear on the @Corgi website, they are NOT part of Corgi!
I ordered a James Bond (Goldfinger) Aston Martin only to discover that the ejector seat mechanism did not operate correctly and only occasionally sent the 'bad guy' out through the roof - there was also some missing number plate stickers. It was only when I contacted Corgi that I discovered that the Corgi Model Club was in no way associated to them. I then contacted the Corgi Model Club & found their customer service representative to be dismissive, doubting the integrity of my complaint & unhelpful about the next steps. As a consequence I arranged for the model to be returned to them (at my expense), requesting they cancel my membership, refund me for the model, the original postage plus the cost of returning the faulty model. Today, I received two separate notifications of a refund for the car & the original postage, but NOT the return postage cost as per our Consumer Rights Act or any form of apology about their faulty product or missing items. My overall experience has been extremely poor, not even reaching the one star I am obliged to score them. If I cannot purchase direct from Corgi, then I will not bother. I write this review to save other potential customers joining the Corgi Model Club, 1, believing they are actually part of Corgi, and 2, their reaction to their faulty goods.

So I brought 3 batman sets in April on pre order was supposed to be July for dispatch that wasn't a problem. I get a email telling me due to my "high order value" as they put it I've got to print off a form form the email sign and date it and send it back to confirm my order even oh there had my money for over 2 months what a massive £210 treating me like a kid I'm 50 years old your a embarrassment . Then seconds later get a email saying it's now October for the release due to high demand crazy had to demand a refund not been treated like a child sign this never heard such ridiculous rule ever ...lost a customer never will i buy from them and let's see how long it takes to get a refund

Ive been a member of the corgie model club for some time but ive now decided to cancel my subscription...I find the cars they try send you are the same old thing really boring hardly anything new and why dont you make some lorry's or vans theres so many nice lorry's you could make. I was so excited to join but now its just a disappointment and to be honest the amount they charge nearly £40 plus postage for something that is made in China is an absolute rip off. I cant wait to read the rude patronising reply from corgie has anyone else noticed how defensive and rude they are in there responses.. ps there's far better hotwheels cars in aldi

I don't have an issue with the quality of the product, the models are always very good.

However, the customer service is AWFUL, and I'm really annoyed with the number of delays in availability of the models for club members, and the pathetic excuses given for the delays.

The latest one is the Heinkel Bubble Car.

With the funds having been taken from my bank account, on February 15th I received an email saying that the product was "ready to be shipped"

I then received an email on February 16th saying that "due to some minor teething issues" the model had been delayed, but would be despatched this week (w/c February 23rd). This message also contradicted the one I received on the 15th, as the model obviously wasn't ready to be shipped.

This is the umpteenth time the model has been late, with the usual "excuse" being that there have been delays in getting product from China

As a consultant in supply chain, I know all about the potential of these delays, as I deal with many businesses in China myself. However, there are ways of making sure that you aren't affected by these delays, and I have had this discussion with the model club on a number of occasions.

On February 16th, being disappointed with another failure, I sent an email to the model club, asking a number of questions. As of today, February 25th, I have not received a response to this email.

I have just called the company to find out what has happened to the model which I was supposed to have been receiving this week.

The lady answering the phone gave me the response that the model was expected into their warehouse this week and would be shipped as soon as possible. This contradicts the details in the email of February 16th.

When I queried the delay (again), I got the usual thing you get from customer services people these days when you express disappointment about something as "they don't like the way they are being spoken to".

I wasn't rude, or anything. All I was doing was asking a question, and not getting a realistic response. I asked to speak to a manager and was told that one could be asked to call me back. As I hadn't received a response to my email, was this going to happen?

The next thing to happen was this person (I have her name, but I think you aren't allowed to disclose names in here) cut the call, transferred me to some horrible music which contained a message thanking me for my call and then cut off.

This is totally disrespectful of loyal customers, who have purchased every model (with the exception of two which I didn't want) since the beginning of the club

Not impressed. Not well packaged and return postage not included. Cost me £5.75 to return an unwanted model after I had cancelled the subscription. They take ages to respond to emails. All a bit amateurish

Terrible customer support wanted to cancel subscription due to poor quality models they don’t respond to emails just nothing,overpriced for what they are bleeding people dry in the name of nostalgia

Tried to join, just dont work. I hit join button it simply refreshes and says join. Google ai help is utter usless. Tried to join useing 2 diff devices. I give up.

I ordered a James Bond Gold coloured Aston Martin DB5 car as part of my initital membership introduction the Corgi Club.
On their website it never stated it was out of stock, so I ordered it and thought since I've ordered from them before and recieved everything and the service I had was really good as is the quality of their models, hence why I collect them. so I thought I would get this order through.
But nearly over a month later nothing had arrived and then the corgi customer services eventually emailed me after I sent them countless emails, and they said it was in the post and the excuse was it was because of the Xmas period or perhaps the bad weather we had in the UK was their first reasons, but alas after waiting a length of time it still didn't arrive and then I sent more emails about it and yet again after a long reply they now said it's out of stock and to wait for the car model a while longer.
I've even asked for Corgi to send me the batman 1960's style car instead since I'm not getting my original model that I ordered with my new membership. I've been patient with Corgi customer services on this for a while now, I'm still awaiting a full refund or just a simple replacement. I do hope that Corgi sort this mess out real soon.

I've been a member of this club for some years now and I'm highly impressed with the quality of these models. I must stress that these were toys in the past and therefore are not 'scale accurate models' but replicas of our childhood playthings. I have collected approximately two thirds of the these as not every offering is to ones individual taste but that's the great thing...your not 'tied' to buying everything, you can miss out what you don't want. Also on the rare occasion there's a fault, the club quickly rectify any issues. These should not be bought as 'investments' (won't increase much in value) but as a fun nostalgic memory, or toy for your own children (or more likely grandchildren). Well done CMC and looking forward to the next item arriving soon.

Corgi Model Club models are of the highest quality their communication is always good and keeps member’s informed and when they will be delivered.The models are of the highest standard and the one I received today is no exception.It’s the Ecurie Ecosse Racing Car Transporter and this one is exceptional the quality is that good.This is a very expensive item if you wish to obtain an original but the CMC is a faithful reproduction at an affordable price and worthy of a place a place in your collection!

Undoubtedly one of the most passionate companies to surface providing pure nostalgic products in both an interactive and joyful plus economic way. You have made an old collector very happy indeed. Thank you Corgi Model Club team 5 * * * * *

Have emailed them twice concerning when my model would be sent out.
Have received no response. Have paid already in full.
Not impressed with the customer service. They need to send out the models on time and not ignore emails.

terrible models noything like the real ones all paint has peeled off now in less than year . bined it now. Update your response is very rude below , I have sent you order number and everything you are a disgrace how you communicate, now you blame trustpilot …. Update to reply just received.. you say your NOT blaming Trustpilot …. I would say your comments below say different and anyone reading this will agree.. as I said your communication is rude and people only have to read your replies to your negative reviews to see how rude you really are . There is no need for it , just because your models are not up to scratch you don’t have to be the way you are , kind regards . They have just completely rewritten their reply below how sneaky is that . There Original response to this review ..A shame that Trustpilot so easily allows these kinds of comments without evidence. N B that is blaming Trustpilot , as I said kind regards …. JUST CHANGED REVIEW AGAIN below , these people are absolutely unbelievable, never ever contacted me (that is a complete lie ) can’t believe what these are like there are no words to describe there behaviour below they are unreal truly am flabbergasted to the extent these are going over a genuine honest review about the problems with there copies of the real thing. Bordering on something serious now .. then even to suggest not mentioning someone’s name because of a review is criminal . These people are scum I ASK EVERYONE TO READ THE REPLIES this so called corgi model club has left customers that have left genuine negative one star feedback, YOU WILL BE SHOCKED AT THERE ARROGANT RUDE REPLIES

Video on Youtube re:Batmobile promotion, brought back childhood memories. Dealing with Corgi Model Club will not disappoint. People are friendly and helpful, delivery is fast and the products well made and better than described.

Just received my Batboat and to say I'm extremely disappointed is an understatement. It's made of plastic and is not much better than the Hot Wheels version at £1.70, how Corgi can charge £24 for this is an absolute joke. They charge us a premium for other models like Chitty Chitty Bang Bang, but this Batboat is worth about £7 tops in my opinion.

I have been a member of the Corgi Model Club from not long after it was set up. I have received many models so far and have been so impressed by their quality and authenticity. My childhood memories come flooding back and I really look forward to receiving my monthly model.

The quality of service from Club staff is top notch and it's easy to get in touch. I could not ask for more or recommend the club more highly.

I can honestly say that I can't fault the Corgi model club in any way. The models are excellent, quality products and well packaged. The service is great and they deliver promptly. I have haven't had any issues at all except a missing certificate, which was dispatched within a few days.