DO NOT order from this site!
I recently ordered four items from Cooly Sunny and was disappointed in all but one. Two of the items were matching sweatshirts which I felt looked very cheap when they arrived. A third item was not the item I ordered. Because they do not provide instructions for return with their shipments, I emailed Cooly Sunny about the incorrect item and the two sweatshirts I wished to return. They requested item numbers and pictures in jpeg format of those items. I have never been asked to provide pictures for return items from any online site, but I did what they asked. They argued with me that their warehouse said the correct item was sent; however, anyone could tell that the item they sent and the item I ordered were not the same items. Even though I emailed pictures of both items for them to compare, they still argued they were the same (I ordered a crochet-like sweater, and they sent a ribbed sweatshirt). The items both had the same item number, and when I went on their site and entered the item number in their search engine, the sweater I ordered was pictured. No where on their site could I find the item they sent me. They began offering me a refund in three-four dollar increments (over the course of approximately a dozen emails) up to $32.00 and refused to send me the address to return the two cheap-looking sweatshirts I had ordered. This company is nothing but an online site committed to taking your money and sending you substandard items. They have absolutely NO intention of allowing the return of items you did not like, and they don’t even care if they sent you an incorrect item. DO NOT purchase anything from this site! If you read their online reviews, you will see that this same issue has arisen among lots of other customers who have been treated the same way as I have. Don’t waste your time and money on this company that takes advantage of their customers in any/every way they can.
11. lokakuuta 2024
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