Your products are super tasty, and usually delivered quickly. I would have given five stars, but my last order disappointed me, as sent something other than what I ordered. (But still delicious)... Näytä lisää
Yritys on vastannut
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So firstly, I bought taster pots last year. Great. Maple my favourite. Ordered more maple but what came tasted nothing like maple, just very salty scratchings. They arrived quickly. I ate them but was... Näytä lisää
Yritys on vastannut
Definitely didn't get a jar more plastic sweet unit. Nice taste but found funny flavour which could be unit issue as I don't keep my dog food in container without inner liner as fat and plastic mi... Näytä lisää
Yritys on vastannut
My boyfriend liked the original and black pepper. I liked the salt and vinegar and the black pepper ones. As Eastern Europeans - we have experience!! Garlic and bacon not much taste :/
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Don't be a boar, be a Cool Hog.
Yhteystiedot
Cool Hog Ltd, Blackthorn House, Mary Ann Street, B3 1RL, Birmingham, Yhdistynyt kuningaskunta
- info@coolhog.co.uk
- coolhog.co.uk
3,7
Keskitasoinen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
This IS a ‘promoted’ review
This IS a ‘promoted’ review! Scratchings great. Clarity of website and customer service woeful. As stated, this is a prompted review. Cool Hog WILL ask for one after every delivery. Latest delivery of 300g crunch received without promised 15% discount. Why the constant emails asking for a review promising discount if you’re not then gonna apply the discount? Customer service very dismissive. Refused to refund the 15%If I wasn’t addicted to their scratchings, I wouldn’t deal with cool hog again.
*UPDATE* 30/6/2026 after cool hog’s response today… Whilst fully accepting that some discounts are one use only, why constantly send me emails demanding a review for my latest order promising a further 15% discount when you know full well that one time discount has already been used? At no stage was it made clear that the discount was single use only. As I’ve constantly stated, cool hog’s scratchings are superb and I AM addicted to them. Just like a junkie, I AM a captive audience with coolhog being my dealer. Just like a dealer, cool hog don’t care about the recipient. They just want your money and will ride rough shod over you if there’s a problem.Try their product at your own risk.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Hi Martin,
Thank you for taking the time to leave your feedback, and we're pleased to hear you enjoy our scratchings.
We're sorry to hear that you were disappointed with your recent experience. As we explained in our previous correspondence, some of our promotional discount codes are single-use and can only be redeemed once. Looking at your order history, you've received and used a discount code on each of your orders with us, and we're always happy to offer promotions where we can.
We're sorry that this wasn't the outcome you were hoping for, but we do appreciate your continued custom and your feedback, which we take on board.
Kind regards,
Jade @ Cool Hog
Quick delivery
Quick delivery - faultless products - easy to order - what more could you ask for?
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you so much for your fantastic review!
We're delighted to hear that you found the ordering process easy, your delivery was quick, and that you're happy with our products. It's great to know we met your expectations.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
Jade @ Cool Hog
The first pack were not as good as my…
The first pack were not as good as my previous order, quite small pieces and there were lots of crumbs. Let’s hope the other 2 packs are a better quality.
Didn’t have this issue with my first order at Christmas so a little disappointed
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you for taking the time to leave us a review.
We're sorry to hear that your first pack didn't meet the standard you were expecting, particularly after your positive experience with your Christmas order. We understand how disappointing it is to find smaller pieces and more crumbs than usual.
Our pork scratchings are a natural product, so there can be some variation between batches, but we appreciate your feedback and will pass your comments on to our production team.
We hope the remaining packs are much more in line with what you've come to expect from us, and thank you for bringing this to our attention.
Kind regards,
Jade @ Cool Hog
Vastaus yritykseltä Cool Hog
Thank you so much for your lovely review!
We're delighted to hear that you've had a great experience with both our team and our products. Your kind words really mean a lot to us.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Jade @ Cool Hog
Great selection in shop but staff not…
Great selection in shop but staff not very friendly or helpful.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you for taking the time to leave us a review.
We're pleased to hear you liked the selection in our shop, but we're sorry to learn that you didn't find our staff as friendly or helpful as you expected. Providing excellent customer service is something we take seriously, so it's disappointing to hear we fell short on this occasion.
We appreciate your honest feedback and will share it with the team as we continue to improve. We hope we'll have the opportunity to provide you with a much better experience next time.
Kind regards,
Jade @ Cool Hog
Firstly the £105 pork SCRATCHING…
Firstly the £105 pork SCRATCHING mystery box isn't worth it because they sent pork CRUNCH that we don't eat. So I ordered a large jar of salt and vinegar SCRATCHINGS after but I received BLACK PEPPER. They would not refund me or send the correct item out because I had opened the UNSEALED jar. Your jars aren't even sealed so why are you accepting returns that will then be sold to another customer (how do I know I haven't received a return jar that could have been tampered with?)
So it's OK for me to receive an unsealed product. But you can't accept a return because it's not sealed because of "food safety regulations" How does that work?? Well done on losing a customer.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you for taking the time to leave your review.
We're sorry to hear that you're disappointed with your experience.
To clarify, our Mystery Boxes contain a variety of products from our range, including both pork scratchings and pork crunch, which is why pork crunch may be included.
Regarding your second order, we're sorry that you received the wrong flavour. However, as explained in our previous correspondence, once a food product has been opened, we're unable to accept it back or send a replacement. This policy is in place for food safety reasons and is applied consistently to all customers.
We'd also like to reassure you that we do not resell returned food products. Returns can be made for a number of reasons, such as damage during transit, but any food product returned to us is not put back into stock or sent out to another customer.
We're sorry that we weren't able to provide the resolution you were hoping for, and we appreciate you taking the time to share your feedback.
Kind regards,
Jade @ Cool Hog
Super scammy business practices
Super scammy business practices.
They try and sell you "delivery insurance" with a statement that they will not be held responsible if you do not pay for the insurance. This literally goes against UK consumer law. I am reporting them to the ombudsman for this.
And then at checkout they have the cheek to ask for a a tip. A TIP? For what?
We're not in America mate, sort your business out.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you feel this way about your recent experience.
To clarify, the delivery protection option offered at checkout is completely optional. It is provided to cover orders in the unlikely event they are lost or damaged in transit, and customers are free to choose whether or not to add it.
With regard to the tip option, this is also entirely optional and is not required to complete an order. It is simply a voluntary feature at checkout and does not affect the price of the products or the service you receive.
We understand this wasn’t to your preference, and we appreciate you sharing your concerns. Your feedback has been noted and will be passed on to the relevant team.
Kind regards,
Jade @ Cool Hog
Completely addicted to these
Completely addicted to these incredible scratchings. Habanero is a must for spice lovers, BBQ is so flavoursome, and salt and vinegar is just the absolute perfect partner for a beer. I will be a repeat customer for a long time to come, thats for sure.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thanks so much for the fantastic review! We're glad you're loving the range, and it's great to hear the Habanero, BBQ, and Salt & Vinegar flavours are all hitting the spot.
We really appreciate your support and look forward to serving you again soon!
Jade @ Cool Hog
Awesome!
Wow these Pork Scratchings are just as good if not better than when you were a kid, the triple seasoning is a must 10/10.
Once youve tried them......you will be back for more 100%.
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thanks for the amazing review! We love to hear our scratchings brought back those childhood memories. The Triple Seasoning is definitely a fan favourite!
We really appreciate your support and look forward to your next order.
Jade @ Cool Hog
Great company
Great company, great products,
We’re so tasty and would get again
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thanks for the great review! We're so pleased you enjoyed our products and that they'd earned a repeat purchase. We really appreciate your support!
Jade @ Cool Hog
The invisible man must have packed my parcel
What is the point in putting a leaflet in with the order which has a "your order was hand packed with care by ......." and not putting down who did pack it?
Product is lovely if expensive.
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thanks for your review and feedback. You're absolutely right – the packing card is much more personal when it's signed, and we're sorry this was missed on your order.
We're pleased to hear you enjoyed the product, and we'll pass your comments on to the team to help us improve.
Thanks again for your support.
Jade @ Cool Hog
I have used your Company many times now…
I have used your Company many times now and will continue to do so, we all love your original pork scratchings, the best ever, thank you.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you for your lovely review and continued support. We're thrilled to hear you love the Original!
Jade @ Cool Hog
Great service very fresh and tasty
Great service very fresh and tasty . Best flavour I had. Maple I can say is awesome 👌
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you for your great review! We're so pleased to hear you enjoyed the freshness and flavour of our products. It's fantastic to know the Maple flavour was a hit — awesome indeed! 👌
Thanks for your support.
Jade @ Cool Hog
Absolutely brilliant
Absolutely brilliant, love most of the flavours and ive had them all, easy to order, quick delivery, best ever scratchings, think im on 8th or 9th order now lol
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you for the brilliant review! We're delighted to hear you've enjoyed all the flavours and that we're up to your 8th or 9th order! 😄
We really appreciate your continued support and are so pleased you're happy with the ordering process, delivery, and of course, the scratchings.
Jade @ Cool Hog
Best pork scratchings ever
Best pork scratchings ever, delivery service very prompt.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thank you for your great review! We're glad to hear you enjoyed our pork scratchings and were pleased with the prompt delivery.
Thanks for your support!
Jade @ Cool Hog
Proper Pork Scratchings
I ordered the original flavour and they’re absolutely delicious, proper pork scratchings! I’ll definitely be ordering them again.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thanks for the fantastic review!
We're delighted to hear you enjoyed the Original flavour and that they hit the spot as proper pork scratchings should. We really appreciate your support and look forward to sending out your next order.
Jade @ Cool Hog
Pig hair and too much flavouring!
Love cool hog! Been a regular. So far best thing in pork snacks out there. Only 2* because of pig hair constantly appearing on the bigger bites 🤦🏼♂️ so that my daughter refuses to even look at the jar. Please sort this out and use half the spices for your bbq jars, less is better in this case.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thanks for being a regular customer and for your honest feedback.
We're really pleased to hear you rate our pork snacks so highly, but we're sorry to hear there were some issues with the larger pieces. We also appreciate your comments on the BBQ seasoning and will make sure your feedback is passed on to the team.
If you'd like to discuss this further, please email us at info@coolhog.co.uk and we'll be happy to help.
Thank you for your continued support and for taking the time to share your thoughts with us.
Jade @ Cool Hog
Great flavour & ease of use with the…
Great flavour & ease of use with the website. Love these scratchings, best on the market.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thanks for the great review!
We're delighted to hear you found the website easy to use and, even better, that you're loving the scratchings. Being called the best on the market is fantastic praise and means a lot to us.
Jade @ Cool Hog
2nd order I've made and AGAIN are…
2nd order I've made and AGAIN are Bangin!!!! Shall be making another order in a couple of days. Best scratchings I've had by a long shot. I was born in Devon & loved the scratchings from there but these 😍 GORGEOUS.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cool Hog
Thanks for the review!
We're absolutely delighted you're enjoying them so much and that you've come back for a second order already. We really appreciate your support and can't wait to get your next order out to you.
Jade @ Cool Hog
Vastaus yritykseltä Cool Hog
Thanks for your feedback. We're sorry to hear the scratchings were too hard for your liking and that you weren't able to enjoy them.
We appreciate you taking the time to share your experience, as it helps us continue to improve.
Jade @ Cool Hog
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