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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I had a couple of problems with the order and CoolEasy did not hesitate to resolve the problem quickly and at no cost to myself. Fantastic and responsive service. I would highly recommend them as a su... Näytä lisää

Saanut 5/5 tähteä

I've had my Lux Air Portable Air Conditioning Heat Pump - 3.5kW (12000 Btu) for 6 months now and couldn't be happier. For me personally it was easy to browse the site for a unit suitable for me, order... Näytä lisää

Saanut 5/5 tähteä

I bought an air coditioner/heat pump unit, very fast drlivery snd very compeditive price. Unfortunatly a fault devoloped and the german manufacturers would not deal with me and told me to contact my... Näytä lisää

Saanut 5/5 tähteä

Excellent service and tech support from Chris. Made specifying and purchasing the unit straightforward and quick. System delivered next day as agreed. The system took me approximately two days to full... Näytä lisää

Yrityksen tiedot

  1. Ilmastointilaitteiden toimittaja
  2. Ilmastointilaitteita myyvä kauppa

Yrityksen kirjoittama

We are the UK's leading supplier of air conditioning, catering to heating and cooling requirements in residential and commercial spaces. Our commitment to customer satisfaction drives us, as we strive to provide a reliable, professional, and friendly service. As a prominent renewable energy supplier in Britain, we offer competitive prices without compromising on energy efficiency. Our extensive range of climate control products ensures we cater to all domestic and commercial requirements, making us your go-to destination for heating and cooling solutions. We are entrusted by the leading brands across the cooling & heating industry.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

49 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I bought an air coditioner/heat pump…

I bought an air coditioner/heat pump unit, very fast drlivery snd very compeditive price. Unfortunatly a fault devoloped and the german manufacturers would not deal with me and told me to contact my supplier. This i did and cooleasy handked the claim and within a short time a new unit was sent from the factory. I cannot praise them enough

27. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I was a little apprehensive about…

I was a little apprehensive about ordering from this company as I had not heard of them before. I hit the bullet and ordered 2 electric heaters from them mainly due t o the fact that they were offering the best price online. The heaters arrived very quickly, well packed and exactly as described. I am very happy with the heaters and would recommend you give them a try.

14. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Lux Air Portable Air Con Unit

Purchased a free standing portable air con unit from the Kenfig Branch. Nothing was too much trouble for the staff we dealt with, we explained what our issue was and what we wanted and they suggested the best solution,, item was in stock so we were able to take away on the day once the team loaded into my transport.

14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Retirement Project

As a retired engineer I was looking for a project and was surprised at how quickly I finished it. From discussions with a very friendly help line, delivered in one day and up and running in 4 days. Getting hold of a hole cutter was the biggest holdup; but after that plain sailing. Have already had requests for information from friends and wholeheartedly recommend this system. After 10 years still going strong.

27. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Service was amazing and a great company…

Service was amazing and a great company to buy from. Customer service was friendly and polite and product knowledge was superb.
Does exactly what it says. Cools the room down quickly and efficiently. Not too noisy and has lots of different settings. Helped us in the recent heatwave with our British bulldog! Will definitely use again.

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent

Ordered an air conditioning unit and arrived very quickly. Also, they were the best price i could find on the internet.

28. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A/C unit

Bought this unit as I wanted 1 to cool my whole house not just 1 room it works perfectly for my needs, I ordered it after the cut-off for next day delivery but still came next day what more can you ask for plus I like supporting local businesses rather than big organisations I would recommend cooleasy 100%

17. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fast service, cracking cooling

Fast service. Great tracking. The machine is excellent. I have it running 24/7 in 75%+ humidity around 28c.
The machine produces 30ltrs of water a day and whatever temp is set is reached.

31. lokakuuta 2025
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

Thank you for your detailed feedback! We’re really pleased to hear the service, tracking, and performance of the machine have all met your expectations. Producing 30 litres a day in those conditions is impressive — great to know it’s working exactly as intended.

Saanut 5/5 tähteä

Hi just what I ordered and works great

Hi just what I ordered and works great
Cheers

1. syyskuuta 2025
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

Thanks for your review! We’re pleased to hear the Air X Pro air purifier is working great and was exactly what you were looking for. Cheers, and thanks for choosing Cooleasy!

Saanut 5/5 tähteä

Fast response

Fast response, no hassle.

10. marraskuuta 2025
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

Thank you for your kind feedback! We’re really pleased to hear that everything was handled quickly and without any hassle. If you ever need anything else, we’re always happy to help.

Saanut 1/5 tähteä

AVOID

AVOID: If you live outside Wales, avoid Cooleasy. Returning a large appliance cost me hundreds in courier quotes, with no help from the company, even though I cancelled within the legal 14-day period. Delivery is easy, but returns are a nightmare.

30. syyskuuta 2025
Oma-aloitteinen arvostelu
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

Thank you for taking the time to share your experience. We’re sorry to hear that returning your item was difficult — we understand how challenging arranging courier services for large appliances can be.

While customers are responsible for return shipping under the standard 14-day cancellation policy, we are always happy to provide guidance where possible, and we regret if you felt unsupported during the process.

We’ll be reviewing your feedback to improve the clarity of our returns information and the assistance we provide. If you would like us to look into your case directly, please feel free to contact us - we’d be glad to help however we can.

Saanut 5/5 tähteä

I was surprised just what it took to…

I was surprised just what it took to clear the air in the kitchen. I'm thrilled with the result of the system and the way it works.

2. tammikuuta 2025
Oma-aloitteinen arvostelu
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

Thank you so much for your review! We’re delighted to hear that the system performed better than expected and made such a noticeable difference in your kitchen. It’s great to know you’re thrilled with how well everything works.

If you ever need any help or have questions down the line, we’re always here to assist. Enjoy the fresh air!

Saanut 1/5 tähteä

worse heater i’ve ever seen and bought…

worse heater i’ve ever seen and bought and i get loads for work. having to pay to return an item you don’t want and is absolutely insane. your products are not want u say they are.

customer care is rubbish.

rude and not helpful

20. marraskuuta 2024
Oma-aloitteinen arvostelu
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

Thank you for sharing your feedback. We’re sorry to hear that the heater didn’t meet your expectations. We understand how frustrating it can be when a product isn’t the right fit for your needs.

Our return policy follows standard practice, but we appreciate that return costs can be disappointing. We’d be happy to review your order and see whether there’s anything further we can do to assist or clarify.

If you’re open to it, please contact us with your details so we can look into this properly and help resolve the issue.

Saanut 1/5 tähteä

Bad customer service/Delayed delivery

Bad customer service. Communication is very poor. Unhelpful. Not supportive. They avoid doing work and try to brush you off. Very frustrating. If I can give them a - 1 I would. Ridiculous!

17. heinäkuuta 2024
Oma-aloitteinen arvostelu
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience with us felt frustrating and that our communication didn’t meet your expectations. This is not the level of service we aim to provide.

We take comments like yours seriously, and we’ll be reviewing what happened so we can improve the clarity, responsiveness, and support our customers receive. If you’re willing, we’d appreciate the opportunity to look into your case directly and see how we can put things right.

Please feel free to contact us with your order details - we are here to help and would welcome the chance to resolve the issue for you.

Saanut 1/5 tähteä

Warranty not honoured Ordered air…

Warranty not honoured Ordered air conditioning unit from this company and it developed a fault within 12 months company ignored me and did not honour the warranty if you know the unit was only eight months old this company is a bag of manure keep away you've been warned And the phone lines don't work and they do not reply to any emails

8. huhtikuuta 2024
Oma-aloitteinen arvostelu
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

HI Tim we do not use Trustpilot as a platform if you wish to get in contact with us please use our email address sales@cooleasy.co.uk

please note we are not able to trace you as a customer from your details provided above

Saanut 1/5 tähteä

I will never go near them again

I have dealt with this company twice before.

The first time in 2019 was great. They recommended a unit and it was more efficient - a caster broke but a replacement was sent out promptly.

It seems things go okay when they're easy. The problems arise when something non-trivial happens:

Replacing that unit when it broke around September has been a nightmare.

I purchased the same model again, what arrived has a different refrigerant (propane - which is highly flammable) and has "tropical edition" in big bold letters on the box.

The response I got "we didn't say it wasn't tropical". Genuinely via emails. If the seller was in say Brazil that might make sense - not here.

This went in circles for a while. Every fact that could be disputed was, it was like talking to a wall. That tropical versions exist was disputed. That the refrigerant changed was disputed - literally everything. It was incredibly stressful.

After speaking to citizen's advice it was a letter before court claim I got a little bit of leeway out of "if you return it we'll give you a full refund" - this is progress. This is also very difficult to do for an item that weighs 35kg when you don't drive and contains propane (that put couriers off).

It was also claimed they have evidence from the manufacturer about why it couldn't be a tropical unit, this was not forthcoming.

Whether they would have honoured that I don't know but by this point all trust had broken down and I paid the fee for the small claim's court. Each step was as dragged out as the last with responses a day before the deadline.

This experience has cost me £120 (£50 + £70 for the small claims court fee) with this big thing stuck here for what 3 months now?

I hope this warns someone off.

19. syyskuuta 2022
Oma-aloitteinen arvostelu
CoolEasy Ltd-logo

Vastaus yritykseltä CoolEasy Ltd

Thank you for taking the time to share your experience. We are genuinely sorry to hear how difficult and stressful this situation has felt for you, especially after having had positive interactions with us in the past. That is certainly not the experience we want any customer to have.

We understand your concerns regarding the replacement unit and the confusion around specifications. Product models and refrigerants do change over time based on manufacturer updates and evolving regulations, but we recognise that this should always be communicated clearly and without adding to a customer’s frustration. We are sorry if our explanations were not as clear or as helpful as they should have been.

We also appreciate how challenging it can be to return a large, heavy item, and we regret that this added to the overall difficulty. Our aim is always to resolve disputes fairly and in line with consumer regulations, and we work to offer the appropriate remedies, including refunds where applicable.

We are sorry that the process felt prolonged and that communication fell short of your expectations. Your feedback is important, and we will be reviewing how we handle complex cases so we can improve clarity, responsiveness, and support for our customers.

If you would like us to revisit any aspect of your case or assist further in any way, please feel free to contact us directly so we can do our best to help.

Thank you again for bringing this to our attention.

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