Consolecentral Arvostelua 

Vastaus yritykseltä Consolecentral

13.8.2024

Dear Nadine,

Thankyou for your review. I have had the opportunity to look into this matter and review all communications.

I regret your dissatisfaction, but it’s important to address the facts. Your order was placed after business hours on Thursday, March 28th, just before the Good Friday (29th March) and Easter Monday (1st April) bank holidays, during which both our facility and our couriers were closed.

Despite our clear communication that dispatch before Easter was not possible, you repeatedly demanded next-day delivery. Whilst we regularly go above and beyond for our customers, we cannot dispatch products during bank holidays when our facility and our shipping partners are closed for business.

When it became clear that your demands were not being met, you opened a dispute for a refund while still insisting on receiving the product. This behaviour is not only unreasonable but it is also dishonest.

Given the above circumstances, we issued a refund and it appears that your response to this was to leave this retaliatory review.

Whilst I always hope to welcome back an unhappy customer and turn a negative experience into a positive one, it seems that our services may not align with your expectations. Therefore, I would politely recommend considering other retailers for your future purchases.

Best regards,
Ash
Console Central UK

Vastaus yritykseltä Consolecentral

13.8.2024

Hi Amrita,

Many Thanks for your review.

We look forward to welcoming you back as a future customer.

Kind Regards
Ash
Console Central UK

Vastaus yritykseltä Consolecentral

13.8.2024

Dear Anna-Marie,

Thank you for your feedback. I apologise for the inconvenience you experienced.

I have just looked into this order. I can see this was auto-cancelled by our system as it attracted a fraud score on our system above our threshold for processing.

We take fraud prevention very seriously to ensure the safety and security of our customers. The order placed was under a different name, which triggered our security protocols. As a precaution, we had to cancel the order to allow you to re-place it using the correct details. This is a measure we take to protect both our customers and our business from potential fraud.

I regret that, whilst you (as outlined) received the Clearpay refund confirmation, that you did not receive a written explanation from us. This was an oversight and one I apologise for.

I would welcome the opportunity to turn your negative experience into a positive one. If you have a future requirement for our services, please reach out to me directly, and i’ll ensure everything goes smoothly.

Thank you for your understanding.

Kind Regards,
Ash
Console Central UK

Vastaus yritykseltä Consolecentral

13.8.2024

Dear Jamie,

Thank you for your feedback. Firstly, I want to clarify that, as you mentioned, you have not personally placed an order with us. We take customer satisfaction very seriously, which is why I reached out via Trustpilot to request more information about your friend's experience. Unfortunately, I have not received any response from you.

When you purchase from Console Central UK, you are investing in products that have been meticulously checked and meet our extremely high standards. We are committed to quality, which is why we reject more incoming stock than we keep, ensuring that only the best items reach our customers. Additionally, all our products come with a comprehensive warranty, offering peace of mind and added value.

While you may find cheaper options on platforms like Facebook Marketplace or in pawn shops, these products are often incomparable to the ones we sell. They typically do not come with the same level of care, quality assurance, or warranty that we provide. Our customers return to us repeatedly because of their positive experiences and the reliability of our products. In fact, our returns rate for defective items is less than 0.05% of the products we sell—a level of quality you are highly unlikely to find with the alternatives you mentioned.

We often see consoles that were purchased from Facebook Marketplace in our repair facility, as many of these devices are sold with latent or intermittent faults that eventually require significant repairs. Almost all customers in this situation express regret that they didn’t purchase from a reputable business like ours. While cheaper alternatives are available, they come with an elevated level of risk and it is irresponsible not to highlight this when guiding readers to cheaper options.

We appreciate all feedback and continually strive to improve our services. If you or your friend have any further concerns or would like to discuss this matter directly, please don’t hesitate to reach out.

Kind regards,
Ash
Console Central UK