Connolly Arvostelua 

When I first expressed interest in the car through a message sent to your team in Galway, the Sales Executive Evan Loughnane got back to me very promptly and was very professional in the way he dealt with the trade -in and cost exchange of my own car against the newer version.. He accommodated us on a day to call and test drive and had it all ready to go should we decide there and then to take it which we did.
Evan was very helpful on the day of the sale and answered all our questions in a very helpful and friendly way.. He dealt with all our concerns throughout the sale and assured us that the car was in top condition and to call on him any time if there's any problems..

We have been buying new VW cars from Connolly for 10 years. Previously we have brought from Nissan and Renault cars in my experience dealing with Connollys is level up from other dealership. From the sales team to the receptionist and the service department I can't find any reason to be negative about them. Whether your dropping your vehicle in for a service or visiting your favorite sales person everyone is friendly and welcoming. Over the years we have spoken to the sales team about different cars we have been interested in and never feel pushed or rushed in to buying which is very refreshing compared to our past experience. I would like to take the opportunity to thank Martin for providing fabulous support and communication when buying and picking up our new car. If your looking for a sales person who is honest and friendly ask for 'Martin' when you visit the showroom.

Experienced an issue with my Q5 loosing power over the weekend. Rang Audi Service in Galway. Very efficiently organised collection of my car and a hire car. Fixed the software issue within 2 days and Hugh did an excellent job of explaining everything. Top notch service from Connolly as always.

I just got my car serviced today in Connolly’s Ballina. Car wash is suppose to be included in service. My car was not washed after the service.
I am deeply disappointed today with an incomplete service. I would not recommend coming here.

We had our ID4 serviced recently.
Found the whole process with Connollys very pleasant. I could not praise Stephen and his crew enough on the way it was organised and completed around our needs. Thanks again.

I recently purchased a used VW in Connolly’s Ballina from Stephen Barrett. He was very helpful and gave all the requisite information necessary for us to make a purchase and be happy with our choice. He kept in contact with us after our initial visit and gave us the space to make our decision. He was the consummate professional.

Steer clear of Connollys Mercedes Sligo
Poor treatment from start to finish.
Had my car for nearly a month due the replacement of the dreaded subframe.
Everytime I rang about it I was told lies.
Finally this week got told my car would be ready in 3 hours so went to collect 4 hours later and still had to wait 2 more hours for it to be ready.
Was told I needed a few brake pipes and that if I wanted them to do it they'd only charge the cost of labour.
€150 an hour labour, and they charged for 3 hours just to change a few brake pipes. Rip off Republic is alive and well in Sligo.
The good will gesture of changing the subframe FOC by mercedes is lost here with the 450 charge for brake pipes.

Great customer service, I brought my ID4 in for regular service. They were helpful and despite being obviously very busy were cheerful and efficient in communicating progress with my vehicle. Cannot fault the service.

We recently purchased VW T Rock in Connolly Ballina, The servis in Ballina from the moment you walk in the doors is outstanding! The support was 100% ,Danny Feehan Thank you so much , Danny -pure professionalism, excellent communications skills with customers . All staff in Ballina Connolly very helpful they make you feel like their only customer . Lady on the welcome desk very helpful and enthusiastic because of her we decided to stay and see the offer in Connolly's . Now we are the happy owners of beautiful car. Highly recommended Connollys Ballina.

This is my third Audi Q3 thanks to Nick Pym in AUDI GALWAY. The service in Galway from the moment you walk in the door is outstanding!! I was always made welcome and nothing was ever too much for the team to handle. The support and after sales service has always been 100%.It really boils down to one thing. I have absolute TRUST in Nick and his team. I will be driving Audi in the future and will always deal with Audi Galway and Nick Pym.

In todays world car can be expensive, so every driver wants good value, at Connollys you get more than great value for your money, you get great warranty, great after sales service, exceptional customer service.

Connollys value every customer.

From frustration I am writing this review. From most things we can see a positive but my experience with Connollys Sligo was not customer friendly experience. We bought our first car from Connollys Sligo in 2012 and since then between myself and my husband we have bought 19 cars from them. You would think that after that amount of cars and time you would be treated as a customer not as just another money sign. In the time Connollys have changed so many staff and have become a money machine the customer really doesnt matter. I purchased a Cupra Formentor in August 2023 with 900km on it so practically brand new. In that time my car was more times in the garage than at home 8 times in total. It was both time lost from work having to bring the car to the garage and then arrange to collect along with the inconvenience of not having the car. So you are paying a loan, insurance , motor tax and yet no car. It became a joke from work colleagues and neighbours as to what car I had today. Roll forward to September when I asked for something to be done about the car. I was told it was a Cupra Formentor first generation so there could be problems and all under warranty. It was never about the warranty just not having the car that I had bought. I was offered another car which would have cost another deposit or a free service for inconvenience ( which was covered by cupra in the package) or stay with the car I had which still would be continuously fixed under warranty. So I asked what deal could be done to change. After 2 weeks with no communication I went to Connolly's Sligo and handed the car back. I was told they would look at seeing what they could do for me. A few days later another Cupra was offered but having had so much hassle I was sure this car was not for me. I am now a month later and the only communication was from the bank to say my loan was paid . So overall for sure Connollys are no longer a customer first environment but just how to make money. I understand that a business is there to make a profit not a loss but a balance is what makes a business succeed overall. I know for sure that Connolly's will no longer be a garage I would look at for cars or recommend .

I recently purchased a Audi A3 from Connolly Audi Ballina...I found them brilliant from the first moment we walked in the door...We dealt with Eibhlin who was extremely knowledgeable and listened attentively to our needs and wants and matched our needs exactly with our Needs... It was a pleasure to deal with her ans I would highly recommend her and would be more than happy to deal with her again..

I purchased my new Audi Q3 on July 4th. I was dealing with Nick Pym and he was an absolute gentleman. Nothing was too much trouble. He was on hand at all times to answer all queries I had. This is 5 star service at its finest and I would highly recommend this dealership if you are considering purchasing a car. Shane Hynes was also very helpful getting future servicing and insurance set up. Also the after sale service is second to none, Nick Pym is still on hand to help me with any questions I have or how to use any on the functions in the car.

Jack Greally in Sales was so easy to deal with and provided 5 star experience. Highly recommend going to Audi Galway. Nuala in reception very helpful and Shane Hynes very efficient dealing with payment 😉
It's obvious the team are happy in their work place and every query had a solution. Plus I love the car
Thank you

Called Connolly Motors service Dept this morning with
slow puncture and see if they could assist at short notice and spoke with Matthew. He was most helpful and said he would check for service time and that new tyre available. Got call back 30 min later that all was in order if I could bring car in at 2:30 . Was there on time and work completed in hour plus changed windshield wipers and gave car wash. Thanks Matthew and your colleagues in service. This was top notch service from start to finish and another reason why I like my Merc and equally important great service! Thanks to all!

Well folks, I promised myself I will never submit negative review on Google or anywhere else, I know it is not good for the business, I deleted all bad reviews from my account long time ago, no need for more stress I thought...
However, I will share a bit of a story from past 3 weeks, maybe some of you will be able to avoid possible further disappointment.
My S280 transmission needs an urgent oil/filter change. I've highlighted that at Connolly's several times, in person or over the phone. Based on multiple records from internet forums, from senior MB techs and MB experts worldwide, I asked for a quote for specific older type fluid and for whatever else is needed to perform the change.
No one returned my calls in first 2 weeks, had to bother few times in person, just to be given wrong information. No replay to my email, no quote I asked for.
In 3rd week I gave up and rang Ballina HQ branch for advice, asking which branch can supply me with the parts ASAP. I did NOT raise official complaint. Few hours after my call still no feedback so I rang Galway branch to cancel my appointment that I've been waiting for a couple of months, had no stomach for it anymore...
In the evening, I am having a nap, mobile phone is waking me up, call from Galway branch service. I am hearing I made a complaint? and he starts teaching me over the phone and literally screaming to my ear, after I said they kept ignoring me for weeks, shouting loud that 'they' are experts, not me. And that is when things went really wrong. Such behavior is unforgivable. For Connolly's information, I do restore vintage cars and classics over 25 years, I made it very clear at the service desk many times. I am holding degree in mechanics and production engineering, investigations are part of my job, but I do not wish being doing someone else's job, that I've been doing past 3 weeks to figure out what is the best for my car, I am busy enough with my regular job. And screaming at me? is unacceptable. I am leaving this with solicitors. The amount of negative reviews that Connolly's has is shocking, and still no improvement whatsoever. Terrible experience. 'Experts' indeed.. They completely forgot putting large signage beside the entrance : 'showroom' for buyers only, the rest of the crowd is not welcome. And yes, we do scream at people.

Connolly's Ballina are a bunch of cowboys, stay well clear !!

They promise a 5-star guarantee. Well here's the 5 things you will be guaranteed if you put your foot in the door of this premises ...

(1) You will be guaranteed to be completely ripped off.

(2) You will be guaranteed that having paid an exorbitant fee for a few hours work, they will tell you something else needs fixing for just another new hundred euro.

(3) You will be guaranteed to be left on-hold for ages and when you get through to service desk, they will promise you a call back and never phone you.

(4) You will be guaranteed that if you have a problem with the quality of the service, they will tell you that you should consider yourself lucky they were kind enough to fit you into their busy schedule.

(5) You will be guaranteed to feel like something is very dodgy about this crowd. They almost have a monopoly on VW in the west and north-west so they think they can do what they like. Very arrogant, impolite and unprofessional staff. STAY AWAY FROM CONNOLLY'S, THEY ARE TOTAL COWBOY MERCHANTS !!!!

Customer service & service team a total joke. I would question the quality of their work. Also made Audi Ireland aware of my compliant yet to hear from anyone from connollys or Audi Ireland. Will never deal with Connollys again !

I recently went to Audi Sligo to service my audi and while I was waiting i test drove a 2021 Audi Q5 which I ended up buying as I just loved it. Many thanks to Richard for all you help in progressing the sale through quickly and efficiently. This is my fourth Audi from Audi Sligo and have been impressed with their Sales, customer service and attention to detail. I have been to other Audi garages but have yet to receive the customer focused care that I get in Audi Sligo. Go raibh maith agaibh.