Con-X-ion Arvostelua 

Expensive. Dirty van. Cracked windscreen. Driver did not know how to find my house (for reasons that are not clear, he didn't want to get directions from maps). Not truly door-to-door. You're picked up at your house and taken to a depot in an industrial estate and put on another bus. On the way home, the route taken to my house was via many suburbs to drop someone else home first. They need some competition big time.

The worst service… 40 minutes late, no apology. We were just standing in the cold with a baby. NEVER AGAIN

Will never use this company again. Checked our transfer pick up time the night before to find out our transfer had been cancelled. They have an overseas call company so you can't actually talk to anyone who can do anything. Not the first time this has happened.

Rachel our driver went above and beyond! She was very informative and gave us terrific sightseeing tips. She made an extra stop for us to collect our room keys from a lockbox before taking us to our accommodation. Would highly recommend.

I entered the correct flight number, date and time into my booking. The booking form asked for the flight details, which I completed correctly.
When I arrived, I was told I should have entered my arrival time instead. However, the website does not mention that it requires the arrival time rather than the flight time.
As a result, I had to wait four hours for the transfer. This was extremely frustrating and could have been avoided if the booking instructions had been clear.

I travel with ConXion often,
Whilst normally have a pretty good experience, Paul was especially helpful & friendly, we hit some patches of heavy rain but you could tell he was a very experienced driver & felt safe at all times.
Thanks Paul

Do not use this company. Book an Uber or taxi instead. We booked a transfer from Bris airport to Carrara on the Gold Coast and instead were transferred to an uber in Helensvale where the driver had the job cancelled by Conexion multiple times so we were eventually transferred to a taxi. Uber driver told us this had happened many times. Not what you want after flying from the other side of the world. Atrocious customer service. Do not use.

Picked up over an hour late, left waiting outside the airport in the heat with no information or apology and then was further delayed, arriving over 90 mins late. Horrific customer service, no refund or compensation offered. Awful company who do not care about their customers or reputation. Avoid at all costs!

Would never use this company again. Late for pick-up & left me at the airport on arrival back. Full flight arrived 20 minutes before pick up time. Not enough time to exit flight, walk to terminal, collect baggage & meet coach that had left.
Very bad service.

Booked a transfer with Con-X-ion expecting a smooth arrival… got the opposite.

Despite booking a pickup within an hour of landing, I was told I’d be waiting around for up to four hours. No flexibility, no real effort to help, just “that’s how it is.”

To make it worse, when I couldn’t wait that long and had to organise alternative transport, there was no refund offered. Left completely out of pocket.

Ended up stranded at Ballina Airport after a flight, trying to sort last-minute transport myself while they still kept my money.

Really disappointing experience. Poor service, zero accountability, and no support when it actually mattered. Wouldn’t recommend.

The bus left the Coolangatta airport without me leaving me to wait an hour for the next bus

The driver left before the 12 noon time

The company blamed me for not being there in time .
The driver left the airport before 12noon

Absolutely awful terrible rubbish if I could swear I could.. this is the worst public transportation app In the world... Just crap

A disgrace! We could forgive the driver being 20 minutes late to pick us up. What I can’t forgive is the terrible service that occurred afterwards. I left my jacket on the bus. Despite numerous phone calls to get the jacket back and offers to pay for delivery where were staying or paying for postage I was told that was not possible as I had to sign a form upon collection. We were an hour drive away so I hired a car. Upon collecting the jacket they new nothing about a form to sign or any offers for payment to have the jacket forwarded. Look for other means of transport!

Where is the zero star option?!?
This is my first negative review ever, but the way this situation was handled was so shocking that I feel it’s important to share.
My two sons (ages 19 and 21) booked an airport transfer with this company while planning a trip from the United States to Australia. They had saved throughout the year to pay for this trip themselves, so the cost of the transfer was meaningful to them.
When their international flight was canceled and rerouted unexpectedly, something completely outside their control, we did our best to cancel the booking as quickly as possible. I first emailed the company within about 20 hours prior to the scheduled service, explaining the situation, but received NO response. Because of the lack of reply after several hours, I ended up calling their office from the U.S., which resulted in a $72 international phone charge, because I was placed on hold for prolonged periods, only then to talk to the most defensive reps of all time.
I explained (very calmly) that the boys had saved for this trip and that we had tried to cancel as soon as the flight issue occurred. I was hoping they might show some understanding or flexibility.
Instead, I was told that my attempt to explain the situation was considered “harassment.” I have honestly never been spoken to that way by a customer service representative in my life. Their response was rude, WEIRD, dismissive, and unnecessarily aggressive.
I fully understand that companies have policies. What I cannot understand is the lack of basic professionalism when speaking to a customer who was simply trying to resolve a situation caused by an airline disruption.
The representative’s decision to accuse me of “harassment” simply for asking about a refund showed an astonishing level of oversensitivity and was entirely inappropriate in what was a calm and reasonable conversation. It was almost comical how absurdly defensive these people are!

AVOID this company at all costs.

This was a catastrophic failure by Gold Coast Airport bus service. My elderly parents, one with dementia, arrived early for their 11:00pm ride. Apparently, they called them before the bus was due to depart, but since their phones were off, the bus just left. Despite my frantic phone calls, the driver never returned. The driver even claimed to have left at 11:05pm, which is impossible, as my phone records show I called them at 11:04pm and Mum said they were there 20 minutes prior. This is a shocking disregard for safety and duty of care. I do not recommend this service to anyone.

Booked an airport transfer for 4:35pm and waited until 5:15pm. No driver showed up, no calls, no messages. Tried calling the company and after selecting the phone options the line just went blank. We had to book a last minute Uber to avoid missing our flight, which cost us extra on top of the original booking.
To make it worse, customer service focused on “investigating what happened” instead of issuing an immediate refund for a service that was never provided. Really disappointing experience from start to finish. I would not rely on this company if you have a flight to catch.

we arranged for Con-x-ion to pick us up and take us to the cruise terminal, what can i say faultess, they loaded all the bags, and were prompt with all the times and all the staff were very friendly, would book again.

ConXion lost our suitcase on our trip from Brisbane to Noosa. Two weeks later their "Customer Service" team have not reached out to us and hide behind only being able to contact them by email. Not acceptable.

left us stranded passengers At BNE
and communication poor don’t understand how special needs people NEED extra time
Don’t use this company if you’re a wheelchair user Took my money and not happy with my decision to use this company ever again
Bloody don’t care about every day people

Terrible customer service! Put me on the 11am bus I said I don’t want to wait almost 2 hours please refund me and I’ll Uber, they won’t refund even tho they can’t deliver the service, I asked to speak to a manager and the lady on the phone wouldn’t not let me…
Do not recommend this scamming company