Surprisingly pleasant and helpful. I was sent a link from my solicitor and was well looked after by a young lady called Raj. Having to submit info to calculate tax is never the most pleasant of thin... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I appreciate I was difficult to get hold of, but your representative kept trying and was quick and efficient once we went through the process. Very happy with the service. Thank you
Seamless process. Was able to complete the form with ease and the follow-up call with Concierge Rahima was really good and detailed. Thank you.
Alicija was extremely kind and helpful in assisting me with some questions I had using Compass and put my mind at ease during a stressful time. She was calm and methodical. Makes a nice change to spea... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
Yhteystiedot
Yhdistynyt kuningaskunta
- support@compass.tech
- compass.tech
4,7
Erinomainen
198 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very prompt and attentive service
Very prompt and attentive service
- replied promptly to all the queries throughout the process
- very professional and no issue with updating documents when things changed
11. joulukuuta 2025
Vastaus yritykseltä Compass
It is reassuring to know the team stayed responsive and handled updates smoothly as things progressed. We are pleased you felt well supported throughout.
Very helpful service
Very helpful service, app.was easy to use and staff called with a follow up to confirm all the details I have inputted are correct.
11. joulukuuta 2025
Vastaus yritykseltä Compass
It sounds like everything worked as it should for you. We are pleased the app was easy to use and that the follow up call helped confirm the details you provided.
Great customer care
Great customer care, professional and provided clear guidance.
10. joulukuuta 2025
Vastaus yritykseltä Compass
It is good to hear you felt well looked after and clearly guided throughout. We appreciate you taking the time to share that.
Vastaus yritykseltä Compass
Thank you for your feedback. We’re sorry you had difficulty accessing the link, as we know how frustrating that can be. While we work hard to ensure reliable access, some email providers can occasionally block or delay login codes. We appreciate you raising this and are continuing to look at ways to make the process smoother for everyone.
Fabian is a credit to Compass
My solicitor advised I contact Compass to get some advice for a staircasing transaction involving a housing associating. Less than 24 hours from making my initial enquiry via the website to completing the relevant forms Fabian was helpful, efficient and made me feel at ease & what I thought would be a daunting task.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
Thank you for sharing your experience. It is wonderful to hear that Fabian helped turn what felt like a daunting task into something manageable. We are glad everything moved quickly from your first enquiry through to completing the forms. Your feedback means a great deal to us.
The whole experience was handled with…
The whole experience was handled with ease by very helpful people on the other end of the the phone This is not something you do every day of the week, and can be quite worrying. Talked me through the whole process.
17. marraskuuta 2025
Vastaus yritykseltä Compass
We are glad to hear our team helped make the process feel easier and less worrying for you. It is reassuring to know the call gave you the clarity you needed. If you ever need support again, we are only a phone call away.
An extremely professional service
An extremely professional service - fast independent assessment of SDLT on a property when my solicitor had declined to opine on the issue! Very grateful to James, Fabian and the team for getting this done so quickly.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
It is great to hear we were able to give you a clear and timely assessment when you needed it. We are really pleased the team could step in and help you move things forward with confidence.
Amazing company great support…
Amazing company great support especially for elders thank you made it simple and easy to complete.
14. marraskuuta 2025
Vastaus yritykseltä Compass
Thank you for sharing this. We are really glad our team could make the process simple and comfortable for you, especially where a little extra support is appreciated. If you need anything else in the future, we are always here to help.
Vastaus yritykseltä Compass
It is great to hear the service was handled so quickly for you. We appreciate you sharing your experience with us.
I found some of the question ambiguous and/or not clear
I found some of the questions ambiguous. I’m sure they make sense to a person versed in the law but as a layman I was confused. I explained my particular problems with the follow up phone call.
5. marraskuuta 2025
Vastaus yritykseltä Compass
Thank you for letting us know about your experience. We understand that some of the questions can feel unclear, especially when the wording is technical, and we are glad the follow up call helped you work through the parts that were confusing. Your comments are really helpful to us. A member of our team will reach out to you directly so we can understand which questions you found most difficult. This will help us make the process clearer for future clients.
Very helpful
Fabian and the team were very friendly and helpful in working out a complex Stamp Duty matter for us, and delivering the outcome on time. Good communications from them throughout.
28. lokakuuta 2025
Vastaus yritykseltä Compass
It’s great to hear Fabian and the team were able to guide you through a complex Stamp Duty matter and deliver everything on time. We really appreciate your kind words about their communication and support throughout the process.
Vastaus yritykseltä Compass
Thank you for your review. We are pleased you received great service and that Fabian made a positive impression with his professional and friendly approach.
Vastaus yritykseltä Compass
Thank you for your feedback. We are pleased to hear the process was quick and efficient and that everything was explained clearly.
Nice and friendly covered everything…
Nice and friendly covered everything went over anything I was sure of very helpful and explained it as we went along
29. lokakuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. We are glad our team took the time to explain everything clearly and make the process easy to follow. It is great to know you felt supported throughout.
Compass efficient and helpful
The process was straight forward and efficient. Any queries were followed up quickly by compass with a phone conversation and certification was emailed very promptly. They were very helpful on the phone for anything we did not fully undersrand with the online questionnaire..overall a very positive experience.
28. lokakuuta 2025
Vastaus yritykseltä Compass
Thank you for your detailed feedback. We are delighted the process felt straightforward and efficient, and that our team were able to assist promptly whenever you had questions. It is great to know you had such a positive experience from start to finish.
Helpful
The staff that called me was very personable and extremely helpful
Thanks
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Compass
Thank you for your feedback. We are pleased our team member was personable and helpful during your call. If there is anything we can do to make your next experience even better, we would love to hear from you.
Vastaus yritykseltä Compass
Thank you for your review. We are glad you found our service helpful and straightforward.
Stamp Duty Calculations
Communication was great, anything we weren't sure of was explained. Fast and efficient.
10. lokakuuta 2025
Vastaus yritykseltä Compass
Thank you for your feedback. We are pleased our team could keep communication clear and make sure everything was explained. It is great to know the process felt fast and efficient for you.
Unexpected £360 surprise on completion
Compass handled SDLT for our purchase of a new build from Bovis. We had ordered around £10k of options, which Compass initially told us were exempt because they were not considered “fixed”. We were upfront about what the upgrades were (kitchen cupboards, flooring, tiling). They said they would confirm this with their tax technical team but thought they were exempt, and we never heard back, hence assumed everything was all good.
On completion day the advice changed and, in fact, the majority of our upgrades were considered “fixed”, and the SDLT due was £360 than anticipated. Doesn’t break the bank on the scale of a house purchase, but certainly not a welcome surprise, and completely disrupted all our budgeting for the purchase.
Given 2 stars because, ignoring this issue, it was really useful to have a professional complete the SDLT paperwork properly. Without Compass I wouldn’t have known that flooring or options were relevant at all. Glad to have paid the correct SDLT in the end, but a little communication when they realised the initial advice was incorrect would have really helped our budgeting.
30. syyskuuta 2025
Vastaus yritykseltä Compass
Thank you for taking the time to explain what happened. We are sorry that the change in the SDLT figure on completion day disrupted your budgeting. That is not the experience we want for anyone.
To clarify the process, our early indication about your upgrades was a preliminary view while we sought technical confirmation and a full itemised list. Once we received the detailed breakdown, many of the items were confirmed as fixed works rather than removable chattels, so they formed part of the SDLT calculation. After reviewing the details, only the items that qualified as chargeable were included, resulting in a three hundred and sixty pound adjustment.
What we could have done better was our communication while we were still confirming the position. We should have kept you updated that the initial view was subject to confirmation and that we were waiting for a detailed list, so you could plan with more certainty.
We are taking two steps from this. First, we will now request an itemised schedule of upgrades earlier in the process to allow more time for any required information to be gathered and confirmed. Second, if any point remains under review, we will send a clear interim update so there are no surprises near completion.
We are glad our service helped you file correctly, but we regret the stress caused by the late confirmation. If you would like to talk this through, we would be happy to review the case with you and make sure everything is fully understood.
5 Star service
I found this company to be extremely pleasant and personable. The staff are knowledgeable, efficient, and carry out their work with professionalism and care. I have complete confidence in their services and would have no hesitation in recommending this 5-star company to family and friends.
10. lokakuuta 2025
Vastaus yritykseltä Compass
Thank you for such a thoughtful review. It means a great deal to know you felt well looked after and confident in our service. We truly appreciate your recommendation and the trust you have placed in us.
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