Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

It was a tale of 2 halves one of the deliveries was a kerb side one and the delivery driver was painfully rude . Just dropped them off no and very abrupt. I was only aware of kerbside deliver post... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

AWFUL IN EVERY WAY. Faulty item supplied - chipped painty and faulty parts. Emailing back and forth until they agreed to refund but weeks down the line they’re not responding to emails and no refund... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

A well designed vertical radiator with a good paint finish (White). Pity the fixing instructions (a graphic paper strip) are a bit simplistic. Could do with some written text. Even our installer w... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... Näytä lisää

Yrityksen tiedot


Yhteystiedot

3,0

Keskitasoinen

TrustScore 3/5 tähteä

186 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent service

Extremely helpful staff member with excellent product knowledge; guided us through the entire order with plenty of patience - highly recommended.

10. tammikuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good products and Service

Easy to order. Delivery in two parcels confused me and meant waiting in all day for a small box of fittings! Otherwise lovely looking radiators and excellent help on phone when my plumber decided we needed some feet.

9. tammikuuta 2017
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Poor customer service

I have no issues with the radiators, i have bought a few and no complaints. The issue i have is that they refused to refund/replace damaged radiator valves as i did not inform them of damage within 24 hrs. I didn't actually thoroughly inspect the items until i needed to use them. I have been in contact but they still refuse. I have more radiators to purchase and as a consequence of this poor service i will most likely look elsewhere.

6. joulukuuta 2016
Oma-aloitteinen arvostelu
Column Radiators 4u-logo

Vastaus yritykseltä Column Radiators 4u

Thank you for your feedback is very important to us. All reviews are seen by our managing director, any issues investigated by customer services, then reported to our general manager.

We did receive an email from you on 05/12/16, explaining that you wanted to return the valves due to courier damage. We investigated this for you and could see that the items were delivered and signed for 15 days before, on 21/11/16.

As explained to you in our email conversation we ask all customers to report any damage within 24 hours, to enable us to resolve the challenge quickly for our customers and to log a claim with our courier.

We are not unreasonable and understand that customers may not call us within an exact 24 hours due to weekends and other commitments, but in this case it was 2 weeks after the delivery took place. The parcel was signed for as all OK and nothing was mentioned at time of delivery of any damage.

Again, thank you for your feedback & sorry for any inconvenience caused.


Customer Service Manager

Saanut 4/5 tähteä

Great radiator,shame about the valves

I bought a Cassius vertical radiator with ease after ringing up the store for some advice first about valves. It arrived the next day in pristine condition and looks great on my living room wall.

Unfortunately the valves reccommended do not fit the radiator, hence the title of the review.

24. marraskuuta 2016
Oma-aloitteinen arvostelu
Column Radiators 4u-logo

Vastaus yritykseltä Column Radiators 4u

Hello Pete

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Regarding your challenge with valves not fitting, I have tried to call you to discuss this and have left a voice-mail for you, as we would like to get this resolved and find out what could be causing this, as we have checked with the manufacturer and the valves that were ordered should fit the radiator.

If you could contact me on 0844 358 1992 and I will do all I can to fix this challenge.


Again, thank you for your feedback.


Laura Hazzard

Customer Service Manager

Saanut 5/5 tähteä

Buy radiators and valves.

Very help company and need to swap some values because I made a mistake and they sorted it very quick with no fuss. Really good company

16. marraskuuta 2016
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Column radiator

Wanted a radiator in keeping with the house. This turned out to be , not only in keeping, but a lovely finish, also although small and compact, enough Btu,s to keep the room warm.

14. marraskuuta 2016
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Fast efficient delivery but communication could have been better

Haven't had the radiators installed yet so can't comment on the product. Delivery was fast and staff were polite but communication could have been better. Was told I would get a call first thing in the morning to let me know whereabouts on their delivery run I was (so I could make sure I came home from work), but didn't hear anything. I called them in the afternoon and after a bit of chasing up was eventually told the radiators had been delivered already. Lucky my builders were there that day otherwise delivery wouldn't have been possible.

14. marraskuuta 2016
Oma-aloitteinen arvostelu
Column Radiators 4u-logo

Vastaus yritykseltä Column Radiators 4u

Hello Joanne

Thank you for taking the time to place your review on Trust Pilot.

Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

Regarding the delivery challenges you experienced.

I have tried to call you to discuss this with you and have left voice-mails.

The delivery is something that is arranged directly with our manufacturers and their carriers, I apologise that you were promised a service that you did not receive.
Our vendor relations department will be discussing this with the manufacturer.

If you would like to discuss this further, please do call me on 0844 358 1992

Again, thank you for your feedback and apologies for the inconvenience caused.


Laura Hazzard

Customer Service Manager

Saanut 5/5 tähteä

Radiator

Brilliant service. From phone call to delivery.High quality product.

27. lokakuuta 2016
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Great Service & Swift Delivery

Great service and swift delivery. 4 column rads delivered by pallet without any damage. Ends & sides well protected in polystyrene but face of rads is only covered in thick polythene so would be easy for damage to occur in transit.

17. lokakuuta 2016
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant service

I have ordered several things from this company and I find their service flawless and their products are excellent value and good quality.
Yesterday I ordered a pair of valves at lunch time and they arrived this morning.

7. lokakuuta 2016
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

all good

good quality radiator which arrived extremely well packaged

22. syyskuuta 2016
Oma-aloitteinen arvostelu

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