Colivys Arvostelua 44

Bonjour colivys,

Je considère cet échange terminé et je ne reviendrai pas dessus.

Je déconseille très fortement cette agence.
Le contrat de location qu’on m’a proposé contenait une clause prétendant exclure la loi du 6 juillet 1989 — une loi d’ordre public, à laquelle personne n’a le droit de déroger.
Inscrire une telle clause dans un bail est illégal, point final.

Je souhaite également avertir toute personne envisageant de louer auprès de cette agence :
ne vous fiez pas aveuglément aux avis. Lisez, vérifiez et méfiez‑vous.

Après avoir tardé à me rembourser mon dépôt de garantie, l’agence m’a ensuite contactée pour me demander de retirer mon avis négatif.
Ce genre de pratique parle de lui‑même.
Transparence ? Respect du locataire ? Je vous laisse juger.

Je publie cet avis pour que d’autres ne tombent pas dans les mêmes travers :
Lisez chaque ligne, contrôlez chaque clause, et soyez extrêmement vigilants. Je vous aurai prévenus.

I had a very concerning experience due to poor transparency around fees and the advertiser’s identity. The listing appeared to be from a private individual, but only later it became clear that it was managed as an agency-style operation.

A significant “agency fee” was effectively presented as an “administration fee”, and the terminology shifted depending on the message. When I asked for clear explanations and a proper breakdown, the responses were superficial (e.g., “it’s just different terminology”) and the focus was mainly on urgent payment requests rather than transparency.

In online bookings, clarity upfront is essential. In my case, the combination of ambiguous profile presentation, unclear fee disclosure, and pressure to pay undermined trust and caused unnecessary stress. I would recommend others to be very cautious, request written clarification of all fees before confirming, and keep all communication documented.

Attention, il s'agit d'une fraude ! Warning, it is a scam!
Ne réservez surtout pas avec Colivys. Suite au paiement des "frais de réservation"exorbitants qu'ils font passer pour la caution, j'ai appelé au moins 5 fois pour avoir des explications, sans succès. On me fait tourner en ronds, sans pouvoir justifier les 700 euros qu'on m'a volé. Ils arnaquent des étudiants et des personnes en précarité. A éviter à tout prix !

Do not use Colivys, they will charge you huge, unjustified fees with no explanation while presenting these as the security deposit (just happens to be the same sum...). I tried to call to clear things up, they just passed around the phone to different departements and lied... They scam students and people desperate for housing. Avoid at all costs!

Just don't do it. Bad condition of apartment, things falling apart (toilet, showerroom), internet not working for large amount of time, extremely slow to send a technician, anicent facilities, they just wanna take your money and don't care much about the customers experience. Also they will try to deduct your deposit in any way possible. Read the contract very thoroughly as they will charge you for the electricty the other occupants use even if you don't use heating yourself. Also waited as long as possible to partly refund deposit, while they will instantly harass you if you don't pay on due date. I assume they will try to protect themselves in the reply, but please don't believe them.

Colivys reply: They did not fix the toilet leak we had to fix it ourselves. They needed a week to fix internet outage, they substracted several hundred euros of my deposit despite almost nobody using heating in the apartment. They are just abusing foreigners who don't have any other choice as France makes it very hard for foreigners to rent. Also heating didnt even work, but they also did nothing about that.

La chambre correspondait réellement aux photos postées sur le site à Villeurbanne, c'est un fait, et elle était agréable à vivre. Le contact avec l'équipe de réservation a été cordial et efficace. Ce sont les deux seules choses positives à dire sur cette location très chère dans un logement en sous-location qui comportait donc 5 sous-locataires. L'arrivée s'est faite dans des conditions rocambolesques, la personne chargée de le faire avait 2 heures de retard et elle a fait l'état des lieux de 5 personnes EN MÊME TEMPS et comme elle ne parlait pas l'anglais, c'est moi qui ai fait l'interprète pour les anglophones. Une seule serrure électronique à fonctionnement aléatoire permet à quiconque a le code de pénétrer dans le logement, ce qui est fréquemment le cas de la personne chargée de faire l'état des lieux et accessoirement du ménage sans s'annoncer et sous des motifs très fantaisistes. Cette serrure collective est restée bloquée plusieurs fois, enfermant à l'extérieur les locataires. En outre, ils sont régulièrement menacés de frais supplémentaires s'ils ne font pas le ménage (cette requête est parfaitement illégale en cours de bail) et sommés de produire des photos hebdomadaires de l'appartement et la société s'affranchit de façon abusive de la loi française qui régit les règles de la sous-location pour justifier ses pratiques. Il n'y a pas de boîte aux lettres personnelle. La caution nous a été rendue bien après les délais legaux. Chez Colivys, le harcèlement des sous-locataires est la règle et c'est donc une entreprise à fuir, vraiment.

Do not rent this house. The conditions in which we found the property were deplorable and my experience has been horrible. The treatment is awful. Please do not consider this option, they only want to take your money. The price you pay is absurd for the state of the house, which is old and dirty. Don’t even think about it.

J’ai passé 6 mois dans un appartement Colivys à Clichy. L’expérience a globalement été bonne : réservation facile à distance, chambre agréable, colocs sympas et numéro de contact de l’agence assez disponible.
En revanche, la gestion par l’agence a été laborieuse. Les frais d’agence sont exorbitants et injustifiés : je suis arrivée dans un appartement très sale, avec une cuisine infestée de mites, alors qu’ils affirment qu’un ménage est fait dans les parties communes avant chaque arrivée, je n’ai jamais vu cette femme de ménage en 6 mois. Le congélateur, complètement givré et défectueux à mon arrivée, n’a jamais été réparé puisque l’agence considère que l’intervention d’un technicien est à la charge des colocataires actuels.
Ajoutez à cela des visites imprévues (ou au tout dernier moment) de l’agence, des nouveaux colocataires qui débarquent sans prévenir en pleine soirée et des erreurs très fréquentes sur les factures (rarement dans le bon sens). Pour terminer, la cerise sur le gâteau concerne la caution. Je me suis rendue compte assez tard que les contrats Colivys prévoient un délai de deux mois pour sa restitution, même lorsque l’état des lieux de sortie est identique à celui d’entrée. Étant juriste, je sais que cette clause est illégale : au-delà de 30 jours, la caution doit être restituée accompagnée d’intérêts de retard. Cette règle est d’ordre public et ne peut être écartée par contrat. Lorsque j’ai contacté l’agence, au bout de 28 ou 29 jours sans nouvelle de ma caution, on m’a soutenu que le contrat prévalait sur la loi, ce qui est évidemment faux. J’ai alors menacé d’engager des poursuites pour obtenir la restitution et les intérêts dus. Étrangement, j’ai reçu ma caution pile au 30e jour. Cette pratique est à la limite de la malhonnêteté, d’autant que tout le monde ne connaît pas forcément ses droits (en témoignent les autres avis de personnes qui n’ont jamais reçu leur caution dans les délais malgré un état des lieux identique).

Pour conclure, je ne veux pas dire que Colivys est réellement une mauvaise agence, mais énormément d’erreurs sont faites, et étrangement, elles vont toujours dans son sens. Il faut donc rester attentif, vérifier chaque facture, chaque clause, chaque délai. C’est dommage, car avec un peu plus de rigueur, de transparence et un meilleur système de ménage, l’expérience Colivys pourrait vraiment être agréable.

J’ai tout rendu, EDL de sortie etait bon
Les parties communes ? Un vrai chantier — sale, crasseux, laissé à l’abandon. Bref, zéro respect pour les lieux partagés, on dirait une porcherie tout le temps obligé de nettoyer derrière eux lorsque je revenais de voyage.
Ils nous inventent des charges commune comme si c’était un bail solidaire. Il profite du fait que peu de personnes connaissent ce milieu.

Et le meilleur dans l’arnaque : la caution toujours pas rendue. Des mails automatiques à la c*n, des promesses qui tournent en rond, et eux qui jouent la montre comme si c’était normal.

Aux personnes qui souhaite louer leur bien: si vous tenez à votre argent et votre temps fuyez cette entreprise Ponzi. Ces pratiques sont indignes.
VOLEURS.

Hidden notice period: the company did not clearly inform tenants about the notice period and its conditions, deliberately putting you at a disadvantage in order to charge an extra month’s rent.

Excessive prices: the rents and fees are abnormally high, specifically targeting students and foreigners who are less familiar with the market and have fewer alternatives.

Abusive cleaning fees: tenants are forced to pay not only for the cleaning of their own room, but also for the common areas and even for a room prepared for a future flatmate. This means outgoing tenants are paying for services that benefit new arrivals.

Response to colivys:
I sent an email over a month ago informing you of my departure, but you chose to hide the requirement of sending a physical letter just so you could keep the money. You also attempted to withdraw money from my account even though I never accepted automatic debit.

As for the cleaning fees, there is no mention that we are required to pay them. You also failed to inform us properly—someone just showed up unexpectedly, and we were charged even for the private room of another person, which is unacceptable.

Colivys is a great Company to find an appartement! The employers are really Nice and they help you along the way to rent an apartmant. Overall a great expierence

Quick response and problem solving.
And nice I assisting all paperwork

Very helpful! If something went wrong they helped out! Also gave a goodie bag

I stayed with Colivys, and while the accommodation was fine, the handling of my security deposit was extremely poor and unprofessional.

I moved out on June 3rd, and despite leaving the room and the common areas in clean condition, I had to chase them repeatedly for nearly two months. The deposit was only returned right before the legal deadline, and only after I followed up several times and stated I was ready to take legal action.

One of their agents, falsely accused me of not cleaning the apartment. When I requested evidence, none was given. Only after I demanded proof and mentioned legal escalation did she quietly backtrack, without offering any apology for the false claim or her disrespectful tone.

What’s more frustrating is that my first follow-up about the deposit was six weeks after move-out — hardly “early,” as their response later claimed. Being told it was still “under validation” just days before the deadline shows a clear lack of organization and accountability.

Colivys, on another review, replied saying they acted within the legal timeframe, but that misses the point entirely. The issue wasn’t the number of days—it was the complete lack of professionalism, transparency, and respect shown throughout the process.

Trying to blame delays on tenants following up is unacceptable, especially when my first inquiry came six weeks after moving out. Their process was clearly disorganized, and had I not pushed, I doubt I would have been refunded on time at all. (As it seems they have a long track record of not refunding deposits in time from multiple other reviews)

I would not rent with Colivys again, and strongly advise others to be cautious, especially when it comes to recovering your deposit.

AGAIN: Their reply is full of lies I’m not surprised

I am extremely disappointed by the false and unprofessional response issued by Colivys. To clarify:

I moved out on June 3rd, and my first follow-up about the deposit was six weeks later — hardly "early" or excessive.
The room was left in clean condition, and I wasn’t present at the scheduled time for the check-out but I had given weeks of notice and spoke to multiple agents, due to their own lack of organisation they failed to communicate with each other (can’t be the client and also work admin for your guys). The claim that I wasn’t there completely shifts the blame rather than taking accountability, I communicated multiple times relaying the message to each other, that in fact is your job.
At no point during my stay was I rude to staff, nor did I receive any formal complaints about my behavior. The agent’s claims are not only unfounded but were never mentioned until after I left, which is telling.
The accusation that I said “it’s your job” to remove bedding is an outright fabrication.
I never smoked inside the property. If any roommates made such accusations, I was never made aware, nor given the opportunity to respond to them during my tenancy.
As for the supposed “proof of cleanliness,” I repeatedly requested it — and it was only when I insisted on legal action that the accusations were suddenly withdrawn.
This kind of revisionist response appears aimed at justifying their delayed communication and poor service. Rather than take accountability, Colivys has chosen to respond with baseless personal attacks, which further demonstrates the lack of professionalism I experienced throughout my tenancy.

Calling my experience “overly exaggerated” dismisses valid concerns about your staff’s behavior and poor organization. Your response is childish and only proves my point about the unprofessionalism I encountered.
I stand by my review and hope you take this feedback seriously to improve your service.

chayneze et hyper sympas. Super tour de la masion!

I stayed in a Colivys apartment in Lille for almost a year, and my experience was very positive. The apartment had all the essential facilities, and any issues or maintenance requests were resolved quickly by the support team.

The location was also a big plus it was very close to my university (SKEMA Business School), which made commuting easy and saved a lot of time. The living environment was peaceful, and the apartment was well-equipped and clean.

Overall, it was a smooth and hassle-free experience. I would definitely recommend Colivys to students and interns looking for reliable and convenient housing in Lille.

Le logement est propre, bien équipé et parfaitement situé, avec toutes les commodités à proximité. Les espaces communs sont agréables à vivre, et chaque colocataire dispose de son intimité.

As an international student in Paris, I had previously been required to deal with different agents/organisations (e.g., CROUS), which presented me with several issues such as long administrative processing times, poor communication and a lack of interest in the wellbeing of me as a tenant.

As part of my course, I ended up with a last-minute internship which required me to move to Nantes and find accommodation in a short timeframe. When it became clear that CROUS would not be able to process my request in a timely manner, I reached out to Colivys after seeing that they had a range of apartments in convenient locations at competitive rates.

The company got back to me very rapidly, with several polite members of staff (who were able to accommodate me with ease in both French and English) helping to get everything in order for a swift move.

I stayed at the property for 6 months, during which the company was very attentive and receptive to my needs, reaching out to see how I was faring at several points, helping me to sort out some issues that arose with an APL application and ensuring that appropriate services were dispatched if any problems occurred in the apartment itself.

I left the accommodation with only positive things to say and would happily use Colivys' services in the future.

smooth logging experience and everything was as expected
thank you Mr Brown.

My son rented an apartment in Paris through Colivys for four months. After moving out and returning the apartment in good condition, Colivys asked us to reconfirm the bank details, which we did promptly. They then explicitly confirmed via email that the deposit would be refunded immediately.

Weeks later, the money still hasn’t been transferred, and we have received no explanation for the delay. Follow-up messages have been ignored or met with vague replies. This is absolutely unacceptable and reflects poorly on the company's professionalism.

A company that advertises itself internationally should not treat customers like this. We will be reporting this case to consumer protection authorities if the matter is not resolved immediately.

I cannot recommend Colivys based on this experience.

I was a tenant at one of the apartments of Colivys from February to July. I was doing an internship in Clichy, France, and being an international student, Colivys helped me with a smooth accommodation booking process.

Back in January, I was on a tight schedule with my upcoming internship and visa process, but huge thanks to the team for faster processing of my file, especially issuing the contract within 24 hours.

I had a very pleasant stay at their property, and I truly recommend them for anyone looking for a comfortable place to live!