Colets Health & Fitness Arvostelua 8

TrustScore 3.5/5 tähteä

3,3

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Yrityksen tiedot

  1. Kuntosalit
  2. Kylpylä- ja kuntokeskus

Yrityksen kirjoittama

MORE THAN JUST A GYM. Colets is an independent, not-for-profit health club in the heart of Thames Ditton which offers a unique and truly one of a kind experience. Starting as just a clubhouse with some squash courts, today Colets boasts a beautiful 25m swimming pool, two-storey gym with state-of-the-art equipment, four fitness studios - and of course retains 6 squash courts and our newly renovated bar and restaurant area (Basil's at Colets). New members are welcome, so for more information, contact info@colets.co.uk or call the Club's reception and get your membership started today!


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

8 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

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Saanut 1/5 tähteä

It now seems to be impossible to get…

It now seems to be impossible to get onto a Tai Chi class unless you get up at 6am. Perhaps, the booking time could be changed to a more reasonable time! A couple of weeks ago the whole system crashed as there were too many people trying to book onto the class.

11. helmikuuta 2026
Oma-aloitteinen arvostelu
Colets Health & Fitness-logo

Vastaus yritykseltä Colets Health & Fitness

Hi Gillian, sorry to hear you were having issues trying to get onto your preferred class. We recently changed our studio booking process so that most members don't have to get up so early to book a class - unless the class is also very early. This change seems to have gone down really well with our members and we are seeing more members getting onto the classes they love.
Hopefully you are also seeing this as we see you are still using the club.

Saanut 3/5 tähteä

The parking and booking classes is a…

The parking and booking classes is a joke with all the new members you now have. With the number of members you now have, can you get rid of the number of parking spaces used by Ferry Works so your members can use the parking spaces.
Robb & Elspeth Reeves

22. joulukuuta 2025
Oma-aloitteinen arvostelu
Colets Health & Fitness-logo

Vastaus yritykseltä Colets Health & Fitness

Hi Robb and Elspeth,
Thanks for coming in and chatting to us about your experience. We trust that the changes to the booking system and the ANPR introduction have helped to improve your member experience significantly. We'd be happy to have another chat with you in-club to see how things are going now.

Saanut 3/5 tähteä

Dear [Gym Manager / Team],

Dear [Gym Manager / Team],

I want to raise a concern about the difficulty of booking classes lately, as they appear to be fully booked by around 6:10 am each day. This makes it very challenging for many members to regularly access booking for sessions. I have started setting my alarm for 6 AM each morning to book a class, especially a yoga class. Surely I hate to wake myself that early merely to book a gym class! I have been a member of Colets for the last 25 years or so and have never experienced such a rat-race effect in securing a booking for my favourite class.
At the same time, the car park appears to be overflowing, making it very difficult to reach the class on time. I wonder what the gym's total capacity is, in terms of the number of clients in the building per hour? Are you treading on the borderlines of health and safety guidelines?
I appreciate how popular the classes are, but I would be grateful if you could review capacity, scheduling, or booking limits to make access fairer for all members.
I must say that I am totally disappointed in your current approach to increasing the number of clients, which shows a total disregard for the comfort and suitability of your esteemed clients.
Thank you for your kind attention.
Dr Nellie Gupta

5. tammikuuta 2026
Oma-aloitteinen arvostelu
Colets Health & Fitness-logo

Vastaus yritykseltä Colets Health & Fitness

Hi Nellie, sorry to hear your club experience is not as good as we hope it to be. With the recently changed studio booking process, most members don't have to get up so early to book a class - unless the class is also very early. As a current member, we hope that you are seeing an improvement, as per our other studio using members.
And also with the introduction of the ANPR parking system, we are seeing many more spaces available in the car park for club users.
We'd be very happy to chat with you further about these changes when you're next in the club.

Saanut 3/5 tähteä

The new gym facilities are great

The new gym facilities are great. The queues to use the machines upstairs are a bit of a problem

6. tammikuuta 2026
Oma-aloitteinen arvostelu
Colets Health & Fitness-logo

Vastaus yritykseltä Colets Health & Fitness

Hi Alan,
Thanks for leaving a review. We'd love to chat with you in-club next time you are in to discuss your experience. The club does get busy during peak periods but outside these times there are plenty of machines and equipment available, and our fitness team would be be happy to show you some alternative kit you can use, and how, to get your desired workout.

Saanut 5/5 tähteä

We love Colets

We’ve been members for more than 3 years. I love Colets! It’s more than a gym.

I love their group classes and the cutting room. My son loves private swimming classes, he’s started attending more than a year and a half ago. We love the Basil cafe and all surroundings (fields, etc). Good vibes. Nice personnel. Highly recommended!

2. lokakuuta 2025
Oma-aloitteinen arvostelu
Colets Health & Fitness-logo

Vastaus yritykseltä Colets Health & Fitness

Thanks for your kind review. Your words mean a lot to the team.

Saanut 5/5 tähteä

Family gathering.

Today we had a family gathering to celebrate the first birthday of my grandson.
Selina reserved tables and Kerry provided the delicious food.
Everything was perfect! The staff were so very kind, friendly and helpful.
Having such a fabulous outdoor space also added to the experience as the little ones were able to let off steam.
Couldn’t have asked for a better venue.
Thank you everyone!
Gillian.

1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I’m very happy with Colets

I’m very happy with Colets. I’ve tried the other local gyms in the area and found this to be the best. The other gyms in this area either had limited classes or crazy waiting lists to get on the classes. At Colets you can usually get on the classes quite easily and they have a good variety. They pool and squash courts are excellent. Also, really love the junior membership for my kids, especially for 13+.

11. helmikuuta 2024
Oma-aloitteinen arvostelu

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