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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

We received a voucher as a Christmas present. Ordering and delivery process was flawless. Lots of great products and producers, in particular Peter Boucher butchers, their meat products We ordered w... Näytä lisää

Saanut 5/5 tähteä

I have ordered more than once from CoLab as we love the Ginger and Prawn Dumplings, the service is great,fast turnaround time, highly recommend.

Yritys on vastannut

Saanut 3/5 tähteä

We ordered three ready meals and some other produce. Bar Lourinha's chick peas with spinach wee good. The duck red curry was tender and flavoursome but there were just three half cherry tomatoes in th... Näytä lisää

Saanut 5/5 tähteä

Co-Lab Pantry have a large (and delicious) variety of products! They are always adding new products to their site, which keeps it fun and exciting. Great customer service and prompt delivery. The... Näytä lisää

Yrityksen tiedot

  1. Online-kotiinkuljetuspalvelu

Yrityksen kirjoittama

A 24/7 online destination for ready-made meals, drinks, pantry staples & produce from restaurants, cafes & bars - in 1 order. Delivering to homes across Australia.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

254 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

Great concept, terrible execution

I’ve put 2 orders in through these guys as the product range looked so good. The first I cancelled as it was 5 days late and no-one could tell me when it would be delivered. The second arrived this week on the correct date, however the delivery driver threw the box on the ground at my door, smashing half the eggs. I had to chase after him to say I also had a fruit and veg box. The fruit and veg box had clearly been frozen and everything was brown. Super disappointing.. only worth it if you are ordering frozen stuff and have no particular date you need the products!

Update - Colab contacted me and addressed my issues, they are apparently changing delivery partners also. Appreciate their communication.

9. marraskuuta 2022
Oma-aloitteinen arvostelu
CoLab-logo

Vastaus yritykseltä CoLab

Thank you for the feedback, Alice. Someone will reach out to you from our Customer Service Team.

Saanut 5/5 tähteä

My new favourite food store!

Website is very easy to navigate and user friendly with a large variety of products to choose from.
My order arrived well packaged and everything was delicious!
Extremely happy with my first order and will definitely be ordering again.

29. lokakuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

We are so glad to hear how much you love us.

Saanut 1/5 tähteä

The parcel was left unattended and your…

The parcel was left unattended and your delivery man contacted no one

28. lokakuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

Hi Christine, Thanks for the feedback I'm so sorry to hear about your experience. We'll be sure to pass on the feedback to our delivery partner. We are continuously working on improving our processes with our providers.

Saanut 2/5 tähteä

Several products arrived damaged

Several products arrived damaged. Customer service was mediocre. Probably wouldn't order from them again.

29. lokakuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

Sorry to hear this. Someone from our customer service team will contact you by email.

Saanut 5/5 tähteä

Great variety

So far, the food has been great. Vast variety of foods to choose from

27. lokakuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

We are so glad you're enjoying what's on offer

Saanut 4/5 tähteä

Good comms

Although there was misinformation on the site about the date of delivery, communication was great and got parcel the next day.

27. lokakuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

Glad to hear

Saanut 2/5 tähteä

Lacking quality so far......

I have ordered a number of meals, some at a reduced cost due to short expiry.
I have tried a couple of meals so far and feel that there is a quality lacking.
One pasta meal in particular lacked any flavour at all, it felt like it was just plain pasta with some herbs on top. The chocolate fondant was overcooked after following your instructions. I would be more unhappy if I paid full price for the items.

10. lokakuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

Thank you for the feedback Russell. Someone will reach out to you from our Customer Service Team.

Saanut 5/5 tähteä

Delectable deliciousness

Organising a beautiful gift of delectable treats for a friend was made easy by CoLab. Not only because there were so many delicious things to choose from but because CoLab communicated clearly, delivered when they said they would and importantly, my dear friend felt like Christmas had come in when she began opening the boxes of goodies.

29. syyskuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

So glad you loved us Marianne.

Saanut 3/5 tähteä

Packaging seemed to dry the

Packaging seemed to dry the
Food out. 3 of the dishes were inedible.

27. syyskuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

Hi Amy. Our Customer Service team will reach out to you today by email.

Saanut 5/5 tähteä

Fantastic quality, reliable delivery, can't wait to get more!

The quality of the food is definitely restaurant quality - just absolutely delicious! It is so nice to finally be able to get frozen meals that are full restaurant meals, and packed in a way that is really easy for me to reheat. I feel like I may never have to cook again!

I ordered the sample packs and really great to not have to figure out what I want to eat. Some things do freeze better than others but overall super happy with my order and experience! We're not great platers at home anyway, and the taste was 100% there :-)

Great delivery as well, arrived promptly and I could coordinate with the driver, which was important for me as I live in a secure apartment block. So happy that I do not need to go to the post office to pick up a parcel :-)

Definitely becoming a regular and looking forward to seeing you guys grow your menu!! Yum yum yum!

29. elokuuta 2022
Oma-aloitteinen arvostelu
CoLab-logo

Vastaus yritykseltä CoLab

We are so glad you've enjoyed our meals so far. Exciting things are coming.

Saanut 5/5 tähteä

I ordered 2 x crispy chilli oil and 1…

I ordered 2 x crispy chilli oil and 1 pack of hot sauces which included another crispy chilli oil.
I only received sauces and two crispy chilli oils.
The 3rd jar was left out.. Was Extremely disappointed. However this has now been rectified and am extremely happy with the service

2. syyskuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

Hi Kerrie,
I am sorry to hear your order arrived incomplete. This is not the experience we want for our customers. After searching for an email, unfortunately, I wasn't able to locate it. Someone from our customer service team will reach out to you shortly to help resolve this issue.

Saanut 4/5 tähteä

Problem with delivery but very helpful…

Problem with delivery but very helpful and responsive to fix the problem.

9. elokuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

We’re continuously working with our providers to improve our customer experience. Thank you Melissa for your feedback

Saanut 4/5 tähteä

Great products

Great products, but some I ordered were then not available. If they are listed on your website, I expect them to be available.

3. elokuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

Hi Di, Thanks for your feedback. We're sorry to hear the items you ordered weren't available. We are continuously working on improving our processes and systems to avoid situations like this in the future. If you need any further support with this one, please feel free to reach out to our support team by replying to your order email!

Saanut 5/5 tähteä

Arrived promptly

Arrived promptly. Item was packed safely and securely. The chilli oil is delicious.

1. elokuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

We love the chilli oil, too!

Saanut 5/5 tähteä

Great products and great service…

Great products and great service helping me to get my special cheeses in time for the party.
Thank you

20. heinäkuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

so pleased to hear we were able to help make your party a success!

Saanut 1/5 tähteä

Lazy delivery people

The co-lab pantry person or contractor who delivered my package left in on the street OUTSIDE our apartment building. I wasn’t home. Fortunately it wasn’t stolen - but that is sheer luck as i am concerned. But this was a lazy and stupid thing to do. Everyone knows you NEVER leave a parcel on the street. I will never order from you people again.

18. heinäkuuta 2022
CoLab-logo

Vastaus yritykseltä CoLab

Hi Fergus, Thanks for the feedback I'm so sorry to hear about your experience. we'll be sure to pass on the feedback to our delivery partner. We are continuously working on improving our processes with our providers.

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