Arrived Damaged no urgency to post out replacement
ordered some flip-up lenses, they arrived damaged, since then I have been fobbed off with we will post replacements soon.......
not good enough..!
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
ordered some flip-up lenses, they arrived damaged, since then I have been fobbed off with we will post replacements soon.......
not good enough..!
Super quality sunglasses. I got the Pilot slip-overs. The template sizing worked very well. Good fit. Great colour. Very comfy
Had some cheap clip on glasses that had a chunky metal clip on the bridge. Whilst practical they looked weird and weren’t polarised. Wanted something decent, that wasn’t profiting a mad billionaire on a drop shipping site. Cocoons were recommended by my ai agent’s search. Went a size up from my current frames (plastic square frames with chunky lenses) and they are a perfect look with a premium quality look and feel. Shipping took longer than I hoped but with hindsight a week is fair.
I somehow did not know I had to pay the shipping to return the glasses that are too big for my face even after talking to Alex on the phone for 10 minutes before ordering. Lesson learned …
UPDATE: The company called me and we discussed some options and the issue got resolved! Kudos to them for taking the time to address this!!!
I ordered clip-on sunglasses a few years ago and they didn't fit properly. I assumed it was my fault due to incorrect measuring. When I returned them, I had to pay to ship them back AND THEN they deducted the shipping/handling fee from my reimbursement. Then, foolishly, I decided to try again. I printed out their template to make sure I ordered the correct size this time. Once again, they do not fit properly on my glasses. It takes an act of God to get them on and off my glasses. I guess I will go back to my Walmart clip-ons.
Ordered sunglass clips for my glasses, it was the wrong size. I've emailed them about a refund on 4 different occasions only to have email bounce back 24 hours after each attempt. I've tried calling, and I can't get through.
The quality is very good and they arrived in good time. I bought them from the Cocoons Canada site. They didn't work for my metal glasses as the clip on would scratch them. To send them back was an ordeal due to the tariffs. I had to pay over $20 in duty to send them back as well as $15 in shipping, so Canadian buyer beware.
I recently got some new varifocal frameless glasses and looked for some clip on shades. Firstly I have to say on receipt that the quality feel of the product and carry case is excellent - they look great and they are the type of product you really want look after. I am super pleased with them and about to order another pair in a different colour.
Next is that the dispatch & delivery was very quick - virtually next day!. I will say however that I did order some pairs a few months prior and I did have size issues" and sent them back and got a full refund. It then dawned on me that I hadn't "printed the measuring page at 100%" Idiot! Hence they were too big! bah self slap on head! So my advice to you is do the old measure twice cut once as they say. PRINT AT 100% and if any fears give the team a call they are excellent.
I did see a few reviews where people had the same issue as me - I think that they should review their reviews and perhaps edit or delete if they did what I did. These shade are class and 5/5 big time. 6/5 even!
I used the online instructions to determine the size of my clip ons based on the size of my existing glasses. I double checked it using the PDF print out from their website. I received the clip on glasses quickly enough, but the fit was nowhere close. I mean it was off by 10 or 15 mm. Very disappointing. It cost me nine dollars to mail them back! What a waste!
I bought a pair of Aviator Fitovers about 12 years ago for fishing. I have been very happy with them they held up well over the years and the lenses have never scratched or blurred. Recently I noticed one of the ear pieces was starting to disintegrate. When I was shopping for a new pair I learned that Cocoons had a lifetime warranty. I made a claim through their on line warranty process. Within three days I received a new pair complete with case. The only cost was $9.95 for shipping and handling. The only questions asked were regarding the size, since the model number had long since worn off. I highly recommend this product and their excellent warranty service.
Unfortunately, the Cocoons I ordered were not satisfactory for me so the company very kindly agreed to refund me the value of the frames. Just be aware that even though you may be ordering from the Canadian site, the returns need to be return to California and at your cost.
Customer Service is excellent, prompt and extremely efficient. Very impressed.
Bought some Clip on's for round glasses and they're a dream, fit perfectly and look great.
Highly recommended.
I wear the green mirror glasses for all my outdoor activities my only complaint is the green finish starts wearing off leaving dark spots on the surface
I have been wearing cocoons eyewear since last summer and can honestly say I highly recommend these glasses. They are perfect and really comfortable to wear. They are best sunglasses ever and fit wonderfully over your glasses.
Ik heb deze Cocoons overzet zonnebril al zeker 20 jaar. Zeer goede bescherming van mijn ogen en zit zeer comfortabel. Nooit meer het probleem dat je ook steeds nieuwe glazen nodig hebt in je zonnebril. Nu komt het afwerklaagje los. Met Cocoons gemaild en nu krijg ik een nieuwe. Helemaal top
The cocoons product is lightweight and good quality as one would expect from premium product.
However, if the prescription glasses you intend to use with them are not half frame or wire frame the cocoons will be pushed forward at the bridge area causing less than comfortable and substandard / disappointing experience. This is due to the design of the frames, something which is not addressed in the fitting page of website, which covers only the width of the glasses when selecting frames. The customer service can be difficult to communicate with and slow to respond to email. When i approached cserve about the fit issues, they claimed that all the frames are the same at the bridge area and simply suggested i return the item if i was not satisfied. Overall a good product but let down by this design issue
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