Extremely quick delivery in two days . Very well packed and helpful delivery man who was very friendly and as noticed we were elderly helped making sure the boxes were placed as near to door as possib... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Friendly customer service, answered my messages promptly. New cat scratching post for my little menaces they love it. Highly recommended company. Thanks for all your help.
Definitely like the fact I could buy a replacement set of covers, for my garden sofa. Unfortunately the quality wasn't of the standard we had before and they don't appear to be water prove. They were... Näytä lisää
Yritys on vastannut
Very pleased with furniture. Good quality at very reasonable prices. The delivery service was within expected timeframe and the customer service was great. We had an email exchange due to thinking... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Yhteystiedot
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, Yhdistynyt kuningaskunta
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4,4
Erinomainen
773 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 72 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good experience
Received my order today over all I’m very happy with it just feel the communication could be a little better don’t delivery was delayed due to logging a incorrect contact number for me I emailed club rattan queering deliver and that said that they would chase it up but I got nothing from them until I prompted again and I was given contact details for the carrier who identified incorrect detail and arranged deliver for the following day feel that this could of been identified but over all happy minimal building looks great
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Jennie,
Thank you for sharing your experience and for your honest feedback. We’re glad to hear that you are happy with your order and that the furniture looks great.
We sincerely apologize for the communication issues and the delay caused by the incorrect contact details. We understand how frustrating that must have been, and we appreciate you following up to get things resolved. Your feedback about improving communication has been noted and will help us make our service better.
Thank you again for your patience and for choosing us. If you need any further assistance, please don’t hesitate to reach out.
Phone number out of order
Phone number out of order. Items missing from my order and a shattered glass table top. I posted several comments on different social media accounts and now they have all been deleted, I have also been blocked so I can contact you at all. You said you would have your team resolve my problems but why would you delete my comments and block me! Now I’m very concerned and feel I might have been scammed
I will remove my review if this company follows through and does what they said they would if not I will continue to make sure people know not to buy from you
UPDATE
I like said and have done from the start of this mess, I will change my review when all of my items have arrived. We are still waiting on the £85 cover for our furniture, we place our original order SIX weeks ago, and our furniture has been sat outside in all different weather conditions and is likely to weather and deteriorate as it states it should be be covered. Can you (club rattan) guarantee that if within a few months if this happens you will replace the furniture? And also I would like to know when the cover will be delivered?
26. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Hi,
Thank you for your message.
According to the plan, your order is scheduled to be delivered next week. We kindly ask for a bit more patience and calm as we handle this situation. We’re doing everything we can on our end — we just need a little more time.
Please also note that the RainCover was a preorder item, and we are currently experiencing a slight delay, which we’re actively working to resolve. We sincerely apologise for this inconvenience and truly appreciate your understanding.
We wish you a lovely weekend! After the weekend, you will be informed about the dispatch, and then the courier (APC) will notify you regarding the delivery, which will be made via Next Day Delivery Service.
Best regards,
Club rattan
Very happy with my furniture
Very happy with my furniture. Delivered very quick and looks amazing. Easy to put together too.
27. toukokuuta 2025
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Julie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re very happy with your furniture and that it was delivered quickly. It’s great to know assembly was easy and that the furniture looks amazing in your space.
If you ever need any assistance or have questions in the future, feel free to reach out. Enjoy your new furniture!
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Sandra,
Thank you for your kind words! We’re delighted to hear that you found the purchase process easy and that your new set arrived quickly. We hope it brings you great comfort and style.
Best regards,
The Club Rattan Team
Highly recommended
Highly recommended
Orderd our Harmony corner furniture on the 18/5/25 it was delivered 21/5/25
It is absolutely stunning. Had a problem with the table clip so emailed the company & the problem was quickly resolved. Received our new clip 3 days after.. Great Company Great correspondence though out.. fantastic Delivery service Great Quality… just need the sunshine now.
18. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Mr. Sardella,
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that your Harmony corner furniture arrived quickly and that you’re happy with the quality and service.
We’re glad we could promptly resolve the issue with the table clip, and it’s great to know you appreciated our communication and delivery service.
Fingers crossed for plenty of sunshine to enjoy your new furniture!
Best regards,
The Club Rattan Team
100%
Everything but the delivery was 100%
Delivery to curb side was a little daunting
I am a fit male and without neighbours help it would still be curb side
Furniture is as described and perfect thicker cushions, two level table it's what we wanted
25. huhtikuuta 2025
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear John,
Thank you very much for your feedback and for choosing our furniture. We’re delighted to hear that the product met your expectations – especially the thicker cushions and the two-level table.
We’re sorry to hear that the curbside delivery was a bit of a challenge. As per our delivery terms, the driver is required to deliver to the curbside only, but we understand that moving the furniture from there can be difficult without assistance.
Your comment has been shared with our logistics team, and we’ll be looking into ways to improve the delivery experience in the future.
Thank you again for your trust, and we hope you enjoy your new furniture!
Excellent service
Excellent service , went in this morning and got my set delivered this afternoon couldn’t ask for anything more!
24. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Sarah,
Thank you for your wonderful feedback! We’re thrilled to hear that you received excellent service and that your set was delivered so quickly. We couldn’t ask for anything more either!
Enjoy your new furniture, and don’t hesitate to reach out if you need anything.
Best regards,
The Club Rattan Team
Ordered the Harmony corner sofa set and…
Ordered the Harmony corner sofa set and so pleased with it. Staff so helpful and great price with super fast delivery. Delivery driver was polite and helpful too. 5 star service and quality garden set.
24. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Amy,
Thank you so much for your fantastic review! We’re delighted to hear you’re pleased with your Harmony corner sofa set and that our team and delivery driver provided helpful and polite service.
We truly appreciate your kind words and 5-star rating. Enjoy your beautiful garden set!
Best regards,
The Club Rattan Team
Charing corner set plus covers
I recently ordered a Charing corner set with table and stools.
I placed order on Friday and received all in perfect condition on the following Wednesday.
Everything about this set is perfect.
From the back cushions being buttoned, a rely nice touch to the straight forward assembly that does require 2 people
All came compact in 1 large box on a pallet.
I would strongly advise that the purchase of covers are strongly emphasize as they are not your run of the mill covers but Custom made to fit perfectly.
I doubt anybody could find better quality Rattan anywhere else.
Excellent Company to deal with
Excellent Quality furniture
Excellent Delivery including phone call day before and on the day
5 star
Thank you for making our summer something to look forward to.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Customer,
Thank you very much for your wonderful and detailed review! We’re thrilled to hear that your Charing corner set, table, and stools arrived promptly and in perfect condition. It’s great to know you appreciate the thoughtful design details like the buttoned back cushions and the quality of the covers.
We completely agree that our custom-made covers are an important part of maintaining the furniture’s look and comfort, and we appreciate you highlighting that for others.
Your kind words about our quality, service, and delivery mean a lot to us. We’re honored to be part of making your summer special!
Thank you again for choosing Club Rattan.
Best regards,
The Club Rattan Team
Sicily Range large sofa set
I ordered the Sicily Range large sofa set. Delivery was very prompt, when we unboxed it we discovered 3 legs were damaged on the sofa during transit. I contacted Club Rattan and they were very apologetic. The courier company came to collect the damaged sofa and a new sofa was delivered a few days later. I was kept informed throughout the process. Excellent customer service and excellent quality furniture 5 ⭐️
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Corinne,
Thank you so much for your kind words and for sharing your experience with the Sicily Range large sofa set. We sincerely apologize again for the damage during transit, but we’re glad we could resolve the issue quickly and keep you informed throughout the process. Your satisfaction is our priority, and we’re delighted to hear you’re happy with the quality of the furniture and our customer service.
If you ever need any further assistance, please don’t hesitate to reach out.
Warm regards,
The Club Rattan Team
Great delivery
Great delivery. On time. Very helpful. Good service.
17. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Qirb,
Thank you for your positive feedback! We’re glad to hear that your delivery was on time and that you found our team helpful. Providing good service is very important to us, and your kind words mean a lot.
If you need any assistance in the future, please feel free to get in touch.
Best regards,
The Club Rattan Team
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Stuart,
Thank you for your kind words! We’re delighted to hear you found our service prompt, helpful, and polite. It’s always our goal to provide the best experience possible.
Please don’t hesitate to reach out if you need anything else.
Best wishes,
The Club Rattan Team
Delivery on time
Delivery on time, a couple of days early, well impressed.
17. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Thanks, Simon! We're glad to hear your delivery arrived ahead of schedule — that’s always a nice surprise! 😊
Delighted to know you’re impressed. Enjoy your new furniture, and feel free to reach out if we can help with anything else.
Best regards,
The Club Rattan Team
Great communication on the day of…
Great communication on the day of delivery, great service
17. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Thank you, Sarah! We're so pleased to hear that you were happy with the communication and service on delivery day. We always aim to keep things smooth and stress-free for our customers.
Enjoy your new furniture, and please don’t hesitate to get in touch if you need anything in the future!
Best wishes,
The Club Rattan Team
I placed an order with club rattan last…
I placed an order with club rattan last Tuesday and was emailed the next day notifying me the set wasn’t in stock, I was offered a full refund or the option to choose another set with a 50 pound discount. I picked another set and it was delivered this Tuesday. I am very impressed with the quality especially the cushions! Brilliant customer service and very friendly delivery driver!
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Hi, Thank you so much for your lovely feedback! We're delighted to hear that you're happy with your new set and especially pleased with the cushions. It's great to know that our customer service and delivery team made a positive impression too – we'll be sure to pass your kind words on to the driver! 😊
Wishing you many relaxing and enjoyable moments with your new garden furniture. If you ever need anything else, we're always here to help.
Warm regards,
The Club Rattan Team
Lovely Sofa Set
Delivery was a bit frustrating, but once delivered and assembled we were very happy with our sofa set. It looks good and is very good value for money. I would recommend buying from this company.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Customer,
Thank you so much for your kind words and honest feedback! We're glad to hear that you’re happy with your new sofa set and that it met your expectations in terms of quality and value.
We apologize for the delivery frustrations and appreciate your patience. Your recommendation means a lot to us, and we're grateful for your support.
Wishing you comfort and enjoyment with your new furniture!
Warm regards,
Club Rattan
I am very pleased with the quality and…
I am very pleased with the quality and style of my furniture. It came securely packaged and on time, it says what's on the packet so to speak. Highly recommend buying from Club Rattan, you will not be dissapointed!
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Ria,
Thank you so much for your lovely review! We're delighted to hear that you're pleased with the quality, style, and timely delivery of your furniture.
Your recommendation means a great deal to us, and we’re so happy you had a positive experience with Club Rattan.
Enjoy your new pieces, and we hope to serve you again in the future!
Warm regards,
Club Rattan
Extremely pleased customer
Extremely pleased with my recent purchase of the Colette corner sofa and coffee table from Club Rattan which compliments my existing patio furniture really well. The delivery was on time and their customer service was excellent, definitely worthy of 5 stars.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Nicky,
Thank you so much for your lovely review! We're absolutely delighted to hear that you're extremely pleased with your new Colette corner sofa and coffee table — and that they complement your existing patio furniture so beautifully.
Also, thank you for sharing the photos! It’s a real pleasure to see how great everything looks together.
We're glad the delivery was on time and that our customer service met your expectations. Your 5-star rating truly means a lot to us.
Enjoy your beautiful outdoor space, and feel free to get in touch if you ever need anything!
Fantastic service from Club Rattan
Fantastic service from Club Rattan, furniture is very good, however we had a problem with the rise and fall coffee table not being able to lower it. I messaged the company and they got back to me straight away with a solution and after a couple of tries we had success, would definitely use again
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Sue,
Thank you so much for your kind words and thoughtful feedback!
We're really pleased to hear that you're happy with the quality of the furniture and that our team was able to assist you quickly with the coffee table issue. We're glad the solution worked and that everything is now functioning as it should!
It’s great to know you'd choose us again — we truly appreciate your support.
Worst Delivery Service - STILL NO PRODUCT
ordered set for the 3-9 day delivery,
Given delivery date, took time off work, depot "lost" 2 pallets
Next day delivery made for today
Just been informed they are 60 pallets behind
We have family over this weekend for an event, with no furniture
Do not order if you expect to receive this item on time
Paid over thousand pound 2 weeks ago, with no delivery date still.
No phone number, and very little email communication.
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Rattan - Furniture for Outdoor Living
Dear Lauren ,
We are sorry to hear such a harsh review despite our efforts. We understand the difficulties you have faced, and we would like to clarify a few points.
Our delivery times are 3-9 working days, as clearly stated when the order was placed. Our customer service team is available during business hours, Monday through Friday. However, we would like to emphasize that we have been in contact with you outside of standard business hours and on weekends, striving to provide responses as quickly as possible.
We understand how frustrating delays can be, but we would like to highlight that they are due to factors beyond our control. Despite this, we have made every effort to ensure that the order is fulfilled as quickly as possible, to the best of our ability.
We sincerely apologize again for the inconvenience caused. We hope you are satisfied with your product and believe that you deserve a better review. We wish you all the best.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.