First of all, we would like to express our deep gratitude for your patience and understanding during this delivery process. We are very sorry for the inconvenience and misunderstanding that has occurred with your order.
From our side, please provide a clear explanation of the order situation. Your order is currently in transit and due to the large size of the furniture item, delivery may take longer than originally expected. To meet high demand from customers, we had to transport this product from the factory in Vietnam to the US via sea, which meant that shipping costs and time would increase significantly.
We understand that receiving a review email from Trustpilot can be confusing, making you think your order has been delivered. This is due to the automation of the email delivery system, and we sincerely apologize for any inaccuracies.
We are working hard to ensure your order is delivered to you as soon as possible and are committed to providing regular updates on the status of your order. We will also review our notification process to avoid similar misunderstandings in the future.
We hope that you will continue to support us in this process and have confidence in our commitment to providing quality products and services. If you have any questions or require further information, please do not hesitate to contact us.
We hope to receive your understanding and continue to receive support from you.
