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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

I bought a pair each for me and my husband about 2 years ago. We(both) absolutely loved our slides, and have now worn them out!!!! Thats the 3 star rating I have just received our new ones!!!... Näytä lisää

Saanut 1/5 tähteä

Scam. Pretend to be a UK based company - renting some box room for formality in London on anothers company name. Actual company based in China. Received shoes aka Temu quality crap and requested to h... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

These are a scam. Products are rubbish. Returns are prohibitively expensive to China or US. Then they offer you another pair if you just pay for shipping. Avoid. Update: my money has now been refu... Näytä lisää

Saanut 1/5 tähteä

Nice enough slippers but I ordered a 5 and received an 8. I decided to return them and was told I'd have to pay postage (no address on website) and, despite this supposedly being a UK company, return... Näytä lisää

Yrityksen tiedot

  1. Kenkäkauppa
  2. Ortopedisten kenkien myymälä
  3. Jalkineiden tukkuliike

Yrityksen kirjoittama

Welcome to Clouds Slides! As comfort enthusiasts who believe that footwear should be both functional and luxurious, we created Clouds Slides to revolutionize the way you experience daily comfort. Tired of choosing between style and comfort, we developed our signature cloud-like technology that molds perfectly to your feet, delivering a personalized walking experience that feels like floating on air. At Clouds Slides, our mission is to provide comfort seekers with high-quality, innovative footwear that not only supports your lifestyle but transforms every step into pure bliss. We believe your slides should be as exceptional as your comfort needs, which is why we've crafted our viral Cloud Slides collection alongside Cloud Sandals, Sneakers, and Cozy Fur Slippers in multiple stunning colors. Whether you're relaxing at home, hitting the gym, or stepping out in style, our versatile collection adapts to your lifestyle while maintaining that signature cloud-like comfort. Join thousands of satisfied customers who have discovered the ultimate in comfort footwear and experience why Clouds Slides has become the go-to choice for those who refuse to compromise on quality and style. Thank you for choosing Clouds Slides - where innovation meets relaxation!


Yhteystiedot

1,5

Huono

TrustScore 1.5/5 tähteä

270 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 47 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Appalling on every level

Slow delivery, terrible quality, appalling customer service. £35 slippers fell apart after 2 weeks. Customer service said, nothing we can do as you have worn them. If you want footwear that you simply look at and never wear, this could be the retailer for you, if not AVOID at all costs

18. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

We’re truly sorry to hear about your experience, Michael. Quality is very important to us, and we regret that your slippers did not meet expectations. We understand your frustration and would like to look into this further. Please reach out to us at Support@Cloudsslides.co.uk, and we’ll do our best to assist you.

Saanut 1/5 tähteä

DO NOT PURCHASE FROM THIS COMPANY.

DO NOT PURCHASE FROM THIS COMPANY.
I received defective items, company refused to rectify unless I paid for shipping costs to correct their error.
Not only was the quality of the item poor, the size was not what I ordered.
Absolutely poor service and quality

24. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides


We sincerely apologize for your experience, Ganif. Receiving a defective item and the wrong size is unacceptable, and we understand your frustration. We strive to improve our service and appreciate your feedback. Please reach out to **Support@Cloudsslides.co.uk**, and we will do our best to assist you.

Saanut 1/5 tähteä

Yep- they sure are scammers

Yep- they sure are scammers and I do not support unethical fast fashion brands so it was a shame I fell for this. The products never arrived, never got a notification. Followed up and managed the get a refund but please support a brand that isn’t running a scam sweatshop

25. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

We’re sorry to hear about your experience, Min. We sincerely regret any inconvenience caused by the delay and appreciate your feedback. Our goal is to provide quality products and reliable service, and we take concerns like yours seriously. If there’s anything we can do to make this right, please reach out to Support@Cloudsslides.co.uk.

Saanut 1/5 tähteä

Worst slippers ever, don't waste your money

Their slippers are the worst slippers I've ever owned. The sole is so flat and uncomfortable my feet actually hurt wearing them, socks would be better. Don't waste your money

13. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

We’re sorry to hear that our slippers didn’t meet your expectations. Comfort is a top priority for us, and we appreciate your honest feedback. If you’d like to discuss this further, please reach out to Support@Cloudsslides.co.uk, and we’d be happy to assist you.

Saanut 1/5 tähteä

Maybe they're great if you get sent the right items in the first place, but ...

I really wish I'd checked this company out before buying from them. I got a few 'kloud' slides (with a k) in the past and was always very happy. The similarity of name and profile confused me, so I was dismayed at the products when they arrived (eventually). Firstly, I thought I was ordering from a UK company but the stuff is made in China and judging by the length of time re delivery, shipped from there too. I ordered two pairs of different shoes, both is size UK 9.5-10. One was the right size but looked quite different to what I'd ordered: only approximately a similar style. I decided to keep them, even though I really don't like them. The other pair was too small, size UK 7-8. I contacted customer services immediately to arrange a replacement and have had several replies back, sometimes only after my reminding them. This was entirely their mistake and yet they seem to expect me to pay for it. I've tried my best to be pleasant about this but their offer yesterday was to let me keep the wrong ones and send new ones in the right size, if I paid postage. I reluctantly agreed to this and asked how much that would cost. £13.99! Their standard postage is £3.99. Their customer services are obviously instructed to make returns extremely frustrating and difficult. I can understand them not wanting to deal with customers buying lots of shoes and sending them back on a whim. I didn't do this. I have kept the pair that was styled differently, because it fit. I have merely been trying to get a replacement for the pair that was the wrong size: all their fault. There should be no question of my having to pay a penny for them to rectify their mistakes. I have now given up and asked for a refund. I suppose there will be another few emails back and forth for me to get my rights out of this company, but after that I will never deal with them again.

10. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

We sincerely apologize for the frustration you've experienced with your order. We strive to provide accurate sizing and smooth customer service, and it’s disappointing to hear that we fell short in your case. Please reach out to Support@Cloudsslides.co.uk, and we’ll do our best to resolve this matter for you as fairly and quickly as possible.

Saanut 1/5 tähteä

AVOID AT ALL COSTS

If I could give it a minus score I would. They are based in the UK, their office might be bit they ship all from China, any returns have to be sent back to Iowa which costs you £9.99. They are not careful about what they send you, so wrong colour, wrong size. They do not accept responsibility and will never refund you. Appalling customer service. Go elsewhere please.

1. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

We’re sorry to hear about your experience. We understand how frustrating this must be. Please reach out to Support@Cloudsslides.co.uk, and our team will do their best to assist you with a resolution.

Saanut 1/5 tähteä

Scam

Their website say UK based in London. They say express delivery. I ordered from them rather than 1/3rd price on amazon bc I didn't want the environmental impact of ordering from China.
They also say express delivery.
Next thing I know get a tracking number saying shipped from China and delayed so not arrived 10 days later ( or indeed left China) and they will not cancel order or refund.

11. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

We understand your frustration and sincerely apologize for any inconvenience caused. Please reach out to Support@Cloudsslides.co.uk so our team can assist you further with your order concerns.

Saanut 1/5 tähteä

DO NOT GIVE THEM YOUR MONEY!!!

DO NOT GIVE THEM YOUR MONEY!!!! Same as everyone else! Wrong size sent! Ordered a 5, got sent a 6, way too small! After having to send photos of the product THEY SENT ME!!! I was told it would be very expensive for me to return them but they said to keep them and they would send me another pair for free. In the next sentence told me I’d have to pay for shipping of them!?!? Total waste of money! Disgusting that they get away with this!!

21. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

We’re truly sorry for your experience and understand your frustration. At Cloud Slides, we strive to provide the best service, and we want to make this right for you. Please reach out to Support@Cloudsslides.co.uk, and our team will work with you to resolve this issue as quickly as possible. Your satisfaction is important to us!

Saanut 1/5 tähteä

Same as everyone else, avoid at all costs

Same as everyone else. Took ages to arrive from China, were too small when they did get here, no chance of returning cos it would cost the same that I paid for them. Pretty sure the online reviews are faked.

edit: Don't fall for the reply below. I've been through a week and a half of being diverted by the "customer support" team. Basically they stall you and try to put you off asking for a refund. No help at all. Do not give these people your money, might as well throw it out the window.

20. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

Hi Greg,

We're sorry to hear about your experience. Our goal is to ensure every customer is satisfied with their purchase. If you received the wrong size, our customer support team is always available at Support@Cloudsslides.co.uk to assist with a resolution. We understand that international returns can be costly, and we strive to offer fair alternatives. Please reach out so we can find the best solution for you.

Best regards,
Cloud Slides Team

Saanut 1/5 tähteä

SCAMMERS not a UK Company!!!!

SCAMMERS not a UK Company!!!!! Although their website gives an address in London, faulty goods, wrong colour sent from China! Wanted to return but the cost to return £28.99 to Ohio!!! 2 x pair of slippers cost £45.99 both faulty! Fake reviews on their website, lots of the same pictures posted by different!!! PLEASE PLEASE DO NOT BUY OFF THIS COMPANY!!!

4. tammikuuta 2025
Oma-aloitteinen arvostelu
Clouds Slides-logo

Vastaus yritykseltä Clouds Slides

Hi Debbie,

We’re sorry to hear about your experience. While we work with international suppliers, our team is always here to assist with any issues regarding your order. If you received a faulty item or the wrong color, please contact us at Support@Cloudsslides.co.uk, and we’ll do our best to resolve this for you. We value customer feedback and aim to find fair solutions for every situation.

Saanut 1/5 tähteä

rubbish

rubbish! I bought a pair for my daughter for Christmas. She used for 16 days and the sole broke in half- company refuse to refund and like everyone else on here, they say they will send a replacement but not until you have paid £8.99 postage costs! Returns are at own cost to an address in Iowa With no guarantee of a refund!
Poor product and poor customer service

19. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Please stay away from this company

Please stay away from this company !
The shoes are a joke
Very uncomfortable
You look like bozo the clown wearing them
They are so uncomfortable I was going to send them back but after reading the reviews they will not return your money
I might as well keep them

18. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very Poor Quality

I ordered Clouds Slides Slippers in size 38 - 39, they are more like a size 36-37, one of the slippers has a dirty sole and appears to have been worn previously and the stitching is very raw - overall appearance of goods that cost very much less to make than they are sold for. I have contacted the company to request a refund but they are now asking for photos. I suspect this is £22 that I may as well have just dropped in the bin.

17. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

******AVOID*******

******AVOID*******
WHATEVER YOU DO DONT PURCHASE THESE!! THEY SHIP FROM CHINA . THE QUALITY IS TERRIBLE, THE SIZING IS SHOCKING.
SOLD ALSO THE SAME ON ALIEXPRESS FOR £4.35 THAT SAYS IT ALL.

8. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I’ve just suffered the same issue

I’ve just suffered the same issue. I think they deliberately send the wrong size to get more money out of you. No where does it say it is coming from China. They ignored my first emails, and now I’ve had multiple exchanges where I must pay for the return. Total scam. I’m going to report them in Instagram and Facebook too as I bought them from an ad.

15. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Their reviews are fake

Their reviews are obviously fake (and bad reviews hidden). Do not buy from this shop as you will regret it, Their sizes are wrong and not as advertised and the customer service is a joke. If you have to buy from here use a credit card so when you realize how incorrect and crap they are you can get a refund though you will need to go through your credit card company as their customer service is rubbish.
you are not required to pay to return the items if they are incorrect/not as advertised or not fit for purpose. it is the company's responsibility to pay to return them and either refund you or to send you the correct items. you should not be paying for their incompetence.

Do not buy from this shop!!!!!

15. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I would honestly give zeros stars if I…

I would honestly give zeros stars if I could. This company is running a sophisticated scam. I bought two pairs of shoes and they took a long time to arrive. Finally, they cane and wrapped in a plastic bag instead of shoe boxes which I found bizarre. Then tried on and sizes were completely wrong. One pair too big and the other too small. I asked for a refund and they asked for photos. Then tried to convince me that they would send a new pair of shoes for free if I paid the shipping costs. Another scam to try and keep my money. I pushed further for a refund and they gave me an address in Iowa to return the items to (even though the return address on the package is in London!) Shipping costs are almost the same as they shoes and utterly dishonest of the company to use co.uk and advertise themselves to be UK based. Never fallen for a scam like this before but determined to contact my bank and trading standards to investigate. If nothing else, hopefully our banks can ban future transactions from this place.

Just a bunch of crooks exploiting people.

13. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Mugged off!

I can’t believe I have been ripped off like everyone else - so gutted - inferior cheap and nasty slippers which I thought I was buying from a UK company. You live and learn.

11. tammikuuta 2025
Oma-aloitteinen arvostelu

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