We bought the large The Co-Pilot by CloudPaws. The car seat is super soft and looks so comfortable for our Cocker Spaniel Cookie. Delivery took a little longer than expected but when contacted the co... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have to give this company a good review for customer service. Admittedly the comfort stairs we ordered for our groodle didn’t work because he probably isn’t ready for them just yet, but cloudpaws di... Näytä lisää
Yritys on vastannut
I purchased these steps hoping they would help my elderly dog, but unfortunately he had other ideas! The steps are beautifully made and every bit as soft and cosy as they look. When I reached out to C... Näytä lisää
Yritys on vastannut
As I needed stairs and a high density foam bed as soon as possible for my 9-year-old Cavoodle (who has luxating patellas), I had to cancel my order due to Cloud Paws’ slow shipping recently. However,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
CloudPaws is an Australian premium pet wellness brand on a mission to bring elevated comfort, dignity, and joint protection to dogs at every stage of life. Based in Fortitude Valley, Queensland, we design vet-informed pet equipment that protects aging joints, restores independence for small and senior dogs, and looks beautiful inside the modern Australian home. Our hero product, the CloudPaws Comfort Stairs, was developed in collaboration with veterinary physiotherapists to solve a problem we kept hearing from owners: their dogs were straining, hesitating, or being lifted onto sofas and beds — and existing pet stairs were either flimsy, plastic-heavy, or an eyesore. Our orthopaedic memory foam stairs feature a 17° vet-designed curved incline that reduces hip flexion and spinal compression on every step. A non-slip rubber base keeps them stable on hardwood, tile, or carpet. A removable, machine-washable suede cover keeps them fresh. And a rigid internal chassis means zero wobble, completely silent operation, and confidence for even the most hesitant dog. CloudPaws Comfort Stairs come in three sizes — 2-step, 3-step, and 4-step — supporting dogs from small breeds under 10kg right up to large breeds of 90kg. Four muted, premium colourways (Cumulus, Oatmeal, Slate, and Heather) are designed to blend into contemporary interiors rather than clash with them. Every order is backed by our 30-Day CloudPaws Guarantee — a full refund, no questions asked, if your dog doesn't take to the stairs within 30 days. We ship Australia-wide within 1–3 business days, with free shipping on orders over $100 AUD. We believe pets deserve the same comfort their humans do. Whether you're caring for a senior Labrador, a small Dachshund, or a post-surgery recovery, CloudPaws is here to give them their independence back — gently, beautifully, and without compromise.
Yhteystiedot
48 Currimundi Ct , 4505, Burpengary, Australia
- support@cloudpaws.com
- cloudpaws.com
4,2
Hyvä
26 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not as expected
Delivery was slow. Product much smaller than i expected or appeared as advertised. Quite expensive for what they are.
20. toukokuuta 2026
Vastaus yritykseltä Cloudpaws
Hi Milly, we are very sorry for this, we have had some issues with our manufacturer. We want to make this experience for you good, can you please email us at support@cloudpaws.com and we will replace the product and offer a full refund as your dogs safety, and yours are the most important thing to us.
Again we are very sorry the experience hasn't been what it should've been. Looking forward to hearing from you.
Thanks,
Ricky
Apart from poor shipping everything was…
Apart from poor shipping everything was good
20. toukokuuta 2026
Vastaus yritykseltä Cloudpaws
Hi George, we are sorry about this our warehouse partner had many delays due to the size of the product. We have vastly improved that, to make up for it, can you email us at support@cloudpaws.com and we can provide compensation for this inconvenience?
We appreciate your support and look forward to hearing from you.
Thanks,
Ricky
Great product and our girls love it
Great product and our girls love it
Thank you
20. toukokuuta 2026
Vastaus yritykseltä Cloudpaws
Thank you so much for your kind words!
We’re so happy to hear that your girls love it and that you’re enjoying the product as well. Your support truly means a lot to us!
Wonderful company to deal with
What an incredible company this is. It is a new company and have had a few little teething problems and they have jumped through hoops to compensate for any inconvenience - way above what I would expect them to do. I am waiting to receive my new beautiful dog bed and my lovely little jacket for my Teddy.
I thoroughly recommend dealing with this company as another thing they are in Australia which makes it a double whammy good
When they arrive, I will be on here again with pictures
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cloudpaws
Thank you so much for your incredibly kind words and support.
Your patience and understanding truly mean the world to us, especially as we continue growing and improving every day. We’re so grateful for customers like you, and we’re very excited for you to receive Teddy’s new bed and jacket soon!
It means a lot to hear that you would recommend us, and we can’t wait to see the photos once everything arrives.
Great customer service
Originally thought this was a scam. Apparently there was a website and email address issue. The owner has contacted me and I have received a refund. I very much appreciate the prompt and professional response. 4 stars as I never got to try the product.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cloudpaws
Hey Jason, we are a legit business. Our hosting on GoDaddy was taken down Thursday. We are back live on CloudPaws.com, and Support@cloudPaws.com. Can you please let me know your order number, as I have no order in our system under your name, and would be happy to jump on the phone with you :)
Updates
Update: the money was refunded and it was all sorted out.
SCAM WARNING — Cloudpaws
If you're thinking about buying from Cloudpaws, DO NOT. I ordered an item and paid, but:
• The website is now completely down
• Their contact email doesn't exist / bounces back
• There is no way to reach them whatsoever
This has all the hallmarks of a scam store — they take your money, then disappear. I lost mine and I don't want you to lose yours.
I ordered 15 days ago. Your phone is always busy. And no news on the delivery. I will adjust the review when I receive what I paid for. Thanks
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cloudpaws
Hey, I am Kessin the owner of CloudPaws. We are not a scam, unfortunately our hosting on GoDaddy was interrupted yesterday, which made our website and email go down. We are back online with CloudPaws.com and our email is now Support@cloudpaws.com. If you check the bottom of our website, my phone number is there. I would be happy to answer yours or any customers/ future customers queries. We are extremely sorry for the inconvenience the last 24 hours has caused current, past and future customers. We are a new business, and this has been as frustrating for us as I can imagine it was for you. Rest assured your order will be shipped to you.
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