ClickfreebackupArvostelua 

Bought from QVC over a year ago. I have been trying to backup my phone and it just won’t work. Keeps giving message “device not connected”, when it is! Backup never fully completes once device connects. A hundred dollars in the trash. No support from company nor QVC.

Customer service was great and really tried to help but the product is just not worth it. It cannot do a full backup of a full phone at once. It took so much time just to back up about 50 photos and then it changed all the photo names to its own convention. No dates or times. Not worth the money paid for it.

Did not work on samsung s25 ultra Could not to get it to work properly, I contacted the clickfree help line and they said to use the legacy app, it did work but liked to have connected the clickfree ultra app,but I'll try again later.

So far a huge waste of money. It froze during the first backup. After being plugged in all night, it doesn't appear that it saved anything and now it flashes past the backup and gets stuck at a welcome screen that doest have a button to get back to the homescreen. I contacted the company in Feb (3 months ago) through their seemingly non-existent customer service email... no reply or even an auto reply email saying they'll get back to me. So far $125 of plastic trash. Save your money, connect your cell to your laptop and transfer to an external hard drive or USB. That's what I should have done and it's too late to return.

Instructions were clear and concise, downloaded app without a glitch. Transfer of data was literally one button again no problems. Seems to be working as advertised.

I gave it a one because I’m not allowed to give a minus number. The telephone number they give for warranty is a number to a credit union. There is no real way to get support. I’ve tried repeatedly and followed directions but nothing works. Complete waste of money!

I got the device at Christmas and initially had problems getting it to work on my phone. It work
ed on my wifes though. There are different apps on Playstore to use so I tried another one and all was well. I used it to colour a black and white photo and it was brilliant. Looking forward to correcting/changing other photos.

Easy to use and can do two phones. Successfully backed up pictures and contacts. Then I transferred to my laptop as well.

Clickfree is so easy to use to back everything on your phone. I have an android & it worked perfectly. Also using the AI feature is great for helping restore some of my old pictures. Great purchase!

The usb won't recognize on my phone by android or the app. Couldn't even use the service. Obvious poor quality

Love the clickfree backup as its so intuitive and easy to use. My phone has A1 (but my ipad doesnt!) so I haven't used clickfree AI tools yet but looking forward to using the free 200 credits I had with my Clickfree - haven't worked out how to load them yet!

I bought this last Christmas and downloaded by phone. It's October and I went to download my phone again and there is absolutely NOTHING on the Clickfree - not a single picture. Seems like a scam and waste of money!

I've tried to get app to accept my details and it has been absolutely crap and just won't work don't waste your money

The Clickfree Ultra is an excellent device! It worked seamlessly with my Samsung Android phone, making the process incredibly easy. My photos downloaded quickly and effortlessly, saving me time and hassle.

Purchased this as a way of backing up my phone rather than being reliant on the cloud. This has been a game changer being able to store my pics & backing up my phone. I’ve even scanned in some old family photos successfully and saved them rather than being locked away in a cupboard.

A great way to store and arrange pics
Thanks you

I called Support to ask about this, but they said there was not a way to sort the photos - they are ALL assigned the date that you use the device to back them up. So, with 10k+ photos on my device, spanning 10 years, it's akin to just picking up neatly stacked and sorted piles of photos, tossing them in the air, and then putting them in random, jumbled mess. How will I find something when I'm looking for it? I mean, I usually have a rough idea of where they are, but with this, I'll never find anything. Kinda useless. Great if you're absolutely out of space, I guess, and HAVE to remove photos from your phone. But... ugh. I'd rather just sign into my iCloud account and download them from there. At least that way I can put them into folders where they make sense.

Loving The clickfree had it for about two weeks and still learning. Can't wait for more updates to make the app even better I have stored lots of pictures and videos.the AI part is a little glitch but what app doesn't have it problem keep up the good work and can't wait to see what's in the next update I would definitely recommend it to back up to the pictures and videos you love.

Initially (about 6 months ago) it worked but slowly stopped working. To start with, it would take several attempts to recognise the device when it used to connect straight away, then it would take ages to download photos when it used to download very quick. Then one day it just refused to work. I tried and tried and it kept asking me to download the app although I had obviously done it already. I thought OK I will refresh the app, but the “new” app looks completely different and is asking me to register although I had registered months ago. I am reluctant to return it for a refund as it did work before and might still have my photos in it. It feels like a con. What a waste of time and money.

Could not get the app onto my android phone. Even my 17 year old savey tech grandson could not get it to work. Have returned to QVC.