Click2connect Arvostelua 

36
•
TrustScore 3/5 tähteä

2,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

DMV have been fantastic with switching sim cards and networks for me so far! I was having a few minor issues with the process, but after I read the great welcome letter that I was sent by their advis... Näytä lisää

Saanut 1/5 tähteä

These Guys are absolute rubbish They Outsource their business to Indian based scam call centre based some where in salt lake West Bengal They call elderly people rip them off in the name of so call... Näytä lisää

Saanut 1/5 tähteä

Cold call scammers operating as “secure talk” (but with payment going to DMV). My elderly mum was conned into paying over £450 for a £90 phone set - ironically to “reduce scam calls”. Money was paid t... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Sent this company (DMV COMMUNICATIONS) an email before Xmas about my issues with UK Talk and I have been fully ignored. In short UK Talk decided to extend my phone contract by 2 years with no proof,... Näytä lisää


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

36 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(36)

2 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great service

Great service provided by a freindly team of staff always willing to help with any issues staff know their work and knowledgeable in their work get at these guys

10. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

SCAM ALERT

These Guys are absolute rubbish
They Outsource their business to Indian based scam call centre based some where in salt lake West Bengal
They call elderly people rip them off in the name of so called genuine business sell them again and again every 6 months posing as bank people and taking the details out .Bloody Scammers Owner should be thrown out of UK

17. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

DMV dont communicate

DMV dont communicate. one way traffic here and then you get an overseas call centre when there is an issue. they dont return calls when they say but still take the money.

12. tammikuuta 2024
Oma-aloitteinen arvostelu
Click2connect-logo

Vastaus yritykseltä Click2connect

Hello, Sorry to hear you can't get through to us. We are not open over the weekend. Our Opening hours are Monday to Friday - 9am to 6pm. Please free to reach out to us during these hours on 0121 369 0121

Saanut 5/5 tähteä

I have been a loyal customer of DMV for…

I have been a loyal customer of DMV for an extended period, and I must say their flexibility is outstanding. Setting a payment promise date is hassle-free, especially in case of unexpected circumstances. This has been a great convenience for me.

6. heinäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Thank you Amy

I spoke to a lovely very helpful lady called Amy & she talked me through a new contract & Samsung handset, which I can't wait to receive. Everything was explained so well & Amy was fab. Thank you

25. elokuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

A front for Cold call scammers

Cold call scammers operating as “secure talk” (but with payment going to DMV). My elderly mum was conned into paying over £450 for a £90 phone set - ironically to “reduce scam calls”. Money was paid to DMV comms. Shouted at me when I requested a return and refused. Utter scum

1. kesäkuuta 2023
Oma-aloitteinen arvostelu
Click2connect-logo

Vastaus yritykseltä Click2connect

We are sorry you feel the need to write a review without reaching out to us, Please email our support email at support@dmvcomms.com and hopefully we can resolve any issues you have experienced if we have provided a service to you. We don't recognise your details that you have put on here.

Saanut 1/5 tähteä

Disgraceful

Disgraceful. Still trying to get
To the bottom of it. My mother is elderly and doesn’t know what the call was about, she was told that her handset is no longer in use and they are trying to take £153.90 out of her account for a new handset.

26. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

DMV Comms (posing as Secure Talk) - SCAM

DMV Comms (posing as Secure Talk) sold my father in law a £33 telephone for £153.90 over the telephone. My father in law is 87 and suffers from dementia. Their returns policy claims to be a 7 day return policy but in fact they refuse to give a return address or to accept returns without their prior agreement. They have been utterly obstructive and unhelpful on the telephone. I have given them 24 hours to return the funds. After that, the police. Disgraceful and a stain on humanity.

19. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Rest of World contract

I ordered a Rest of World when I was visiting the USA. This was £99 for a month's worth of free calls. No problem with that - but a few months later I travelled to Morocco for 7 days and didn't take a ROW contract - but because THEY sent me a text they say that started another ROW contract for another £99 - which I didn't order or want. I never used my phone. They will not cancel this contract and have taken the money through O2 - even though it was in dispute.
Very under handed and not a nice company.
Beware .....

28. joulukuuta 2022
Oma-aloitteinen arvostelu
Click2connect-logo

Vastaus yritykseltä Click2connect

Hello Mr Laidlaw,

We are sorry that you left us a negative review. I have done my utmost in trying to resolve your query and issue with your ROW pass.

We have informed you previously that the ROW pass which was added to your account was added by your request - and you did this directly through O2 via webchat. This was not done via ourselves.

The ROW pass of £99 replaces the default unless requested to be removed. As you have not had this removed, the 30-day pass renewed automatically whilst you were abroad. Our marketing sms would not have triggered a renewal as this was an inbound SMS for you.

As you are billed by O2 and you have requested and consumed the pass and associated services we are unable to request any credit from O2. Sadly, we are unable to pursue this matter further

Saanut 1/5 tähteä

I have had a contract with 02 since…

I have had a contract with 02 since 2005 all has been smooth. In 2019 I buy a phone outright and get a sim only contract with 02 and paying 16 pounds every month. In September 2021 a person from DMV calls me out of the blue pretending to be from o2 saying i can get a better rate then I have. I keep asking is this from o2 - yes it is the person says, I'm confused as I have a sim only shouldn't I just be able to have it until I decide otherwise.

I'm a busy business owner and mother so I don't have time to thing things over more and they say I have to do this. I sign a contract on a then more than 2 year old phone.

Now 1 year later my phone isn't working very well and on it's last legs I contact o2 to see if I can get a new phone. They say oh no you can't you are with DMV and you have to pay a penalty of 175 pounds to get out of it.

It may be legal what DMV did but it certainly isn't moral or ethical. I have for more than year now paid 27 pounds instead of 16 and I told the person that I spoke to I own the phone outright - why would you insist such a person has to enter into a 2 year contract.

Im yet to hear back on this. I expect to be released from this contract and be put back on sim only with o2.

Then I will buy a phone outright and get a sim only contract.

18. lokakuuta 2022
Oma-aloitteinen arvostelu
Click2connect-logo

Vastaus yritykseltä Click2connect

Hello Erika,

We are sorry that you are not happy with the service that you have received. At the time the contract was agreed, you would have been informed of the contract term, your allowances on your new tariff. We inform all our customers that we manage their account moving forward and this is also included in the paperwork.

If you are looking for a new handset, you will be eligible for an early upgrade on the 18th month of your current contract. We will be happy to help you with your needs. Please get in touch on: 0121 366 8888.

Saanut 1/5 tähteä

Why have a live chat that says you are…

Why have a live chat that says you are online, when nobody answers?

5. toukokuuta 2022
Oma-aloitteinen arvostelu
Click2connect-logo

Vastaus yritykseltä Click2connect

Hello

We are sorry to hear that you were not able to get in touch with a representative via live chat.

Please get in touch on: 0121 366 888 if you would require assistance with your contract and we will be happy to help.

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