ClearTax Arvostelua 

One of the worst. Please do not go with clear Tax. They are filing Tax by checking the previous filing. I took the Elite package and assigned with so called expert who doesn't know the basic of ITR2. After paying they want me to fill the FORM67, FA details etc.. Waste of money going with Clear Tax. Still my case is not solved, and Export is stopped responding to solve my issue.

I have updated the website with my income details and deduction details , on completing the filing process they came up with an error fix stating that i need to file Form 10 IEA , they asked me to give last years form acknowledgement no. and date , i entered it in the declaration and selected old regime and ITR3, it was not going through completion. then they initiated a chat on 27/8/2025 8pm and the person on support is not fixing the issue neither he is telling what to do, not giving a solution for the last 16 hours, still waiting ... pathetic service they dont know how to solve it it seems ? not proper communication aswell , different different support personnel they come and ask the same old ITR pdf then no answer at all. i lost 750 Rs i think

Worst experience they don't care once you buy their plan. Due to their Portal issue my process stretched to long. Their job is done when you pay fees after that they don't care about anything.

Purchased Elite plan on 12th August for CA assisted plan. Till 25th August 3 CA was changed. No one is experience enough to file tax for foreign income and ESOP/RSU. They are not ready to refund my money.

I have paid for 100 itrs but i got only 20. I raised query many times but they always by pass this matter to one another. No body is taking responsibility.

I had signed up for their premium service and I am struggling to get past document upload step. The service is extremely poor.I am surprised that the service has degraded so quickly to frustrating levels. Despite multiple interactions with their support staff I am just being given the run around.

It is the worst service i have ever found. They take the money... and 2 n 3 weeks they will make you fool that you documnents are not completed. And no body will call for follow up ....so that you know what is going on.

Unfortunately i am feeling helpless with their staff response, inspite of full payment on Month of May 19, their software says license expired, called them 20 times till today, still it is not operational. No responsible person comes on line. I tried to call management, but no numbers are available whether intentionally or otherwise. I doubt, after reading this complaint, whether they will come back to resolve the issue?

I have taken GST filing software for five years on 28th Jan 2022. After that company changed their cost very heavily in 2024. In July 2024 company's representative called me and inform me about the increased in cost. He asked me to either get refund or continue with the software by doing excess payment. I opted for refund. And after many phone calls and conversations they refunded my remaining amount on 07/03/2025 ( 8 to 9 Months later from July 2024) after deducting full three years charges, though I have used the software for 2.5 years. I have stopped using the software as I purchased other one. If I made payment for full five years, then how can company changed cost in between the period? and why the company took 8 to 9 months to refund my money.

I have purchased a plan for ITR filing and the relationship manager is very bad and I suggest them to not to promote if they have no good serving employees.

for the AY 2024-25 I used their website to file IT returns; the website is defective. Charges the money but does not file the returns with IT Department.
Support team is also terrible and pathetic. They dont even understand the basics of income tax returns filing.
Cheats in one word. DO NOT USE THEIR SERVICE

After paying I realized that I don't have the necessary documents to apply for GSTIN, despite asking them for refund they simply ignored me!!

They charged me money and I cant even file my taxes because of their app error. Now they dont want to refund my money even when I am unable to file my taxes through them because of their issues!

Horrible experience. CA does incorrect calculations. No guidance at all even when you take the paid package. Avoid this at all costs. CA show higher tax liability and not willing to put extra efforts.

Worst company to file IT return...
I have seen so many bad review of cleartax, my mistake I have see these review before buying the package, paid 6+ thousands but still asking 10K for CA assigned for auditing, they have not mentioned that before. I used to file in 10K itself, why need 6K to just register in cleartax and then again we have to pay 10K for CA. Why not direct we approach to some CA who do everything.

Misguiding to people and bad marketing strategies, I'll post all social media if they will resolve my issue immediately.

I have been a cleartax GST customer from 2017. At that time the cost per GSTIN was abour Rs. 3500/-. Every year the renewal cost doubles. It is so high now that we are forced to move. Even for existing customers there is no discount or a fair warning. Once you subscription expires, you won't be even be able to access your old data. So if you are a small or medium business, stay away.

Further during a recent GST audit it was found that there were multiple errors

When I invest in mutual fund, the dialog box opened on their website says funds will be allocated on today's date, however it is allocated on the next day NAV. This makes a big difference to investing. Unbelievable that they would make such big mistake in investing.

I would suggest go for other platforms - they dont seem very reliable if they can screw up time factor in investing.

I have hired them for company tax returns and they're most unprofessional and unreliable company i have found.

I specifically worked with RM Vipul and Utkarsh. You leave them messages, and you never get a reply in first try. May be after 3rd or 4th try you may hear from them.

Customer service didn't respond although tax investment advice was genuine!

very Bad service i have never seen....i took a paid service. after payment they never bothered about my ITR ... i am keep on calling to customer support number but they never answered my call. .... even C.A also not interacted with me even a single time. i sent so many messages ..but i dint got any reply from C.A