Classic Cottages Arvostelua 

699
•
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

We stayed at Antigua cottage, 19 North Parade from 2nd to 9th October. The cottage was fine and overall we had a lovely week. What spoiled it was the building work going on opposite. The noise, but ma... Näytä lisää

Saanut 5/5 tähteä

We have booked through Classic Cottages to stay at Rowes Cottage near Helston many times. Booking and administration is very efficient and they have been very helpful when we have had to amend our boo... Näytä lisää

Saanut 5/5 tähteä

We booked Little woodland house in Fowey. We have at least 2 holidays in a year . Always choose cottages. So far we have been all around UK . So many different types of accommodations. However Lit... Näytä lisää

Saanut 5/5 tähteä

Have booked with Classic Cottages 4 times now and their service is fantastic. If we had a problem in the cottage they sorted it the same day. They also followed up to make sure it was ok. Everyone I... Näytä lisää

Yrityksen tiedot

  1. Mökki
  2. ja myös
  3. Loma-asunnon vuokraus
  4. Loma-asunnot
  5. Lomahuoneistojen vuokrauspalvelu

Erilaisten ulkoisten lähteiden tuottama tieto

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

699 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 70 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(699)

77 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Fortune Houseboat Bembridge Isle of Wight

Being from the East of Scotland the Isle of Wight has not really appeared on our list of possible holiday destinations due to the distance. My brother in law recently turned 60 and my family and I were invited to join him and his family on a houseboat in Bembridge on the Isle of Wight called ‘Fortune’. The boat was just amazing! Where do I start, stunning views, beautiful location, delightfully decorated and quirky accommodation. The boat is like a tardis, very spacious with all 4 bedrooms being a more than ample size (the main bedroom is a sight to behold with its shape, size and decor) with large beds and the comfiest of mattresses. There is an upstairs toilet and 3 other bathrooms offering 2 showers and a bath so no fighting over whose turn it is for the shower. 8 adults were onboard Fortune for the majority of our week and at no time did we feel cramped or that the boat was over inhabited. We cooked comfortably in the delightful kitchen most nights and ate at the outside table (the views are idyllic) or the dining room table with both seating 8 adults without any problem whatsoever. I would thoroughly recommend this houseboat without hesitation and to any fellow Scots who are reading this, the journey is very doable. We flew to Heathrow. picked up a car and drove for 1 1/2 hours to Portsmouth to get the car ferry or you can fly to Southampton and get the ferry from there. My family and I will certainly return to the Isle of Wight and would love to book Fortune, a home from home on our return trip. Thank you!

24. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

How lovely to hear. It sounds like you had a fantastic time there. We hope to see you back soon. The Classic Team

Saanut 5/5 tähteä

Easy to use website and simple booking.

Easy to use website and simple booking. We found the perfect place and had a great time.

23. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

It's great to hear that you found the booking process smooth, thanks for taking the time to share, and we're thrilled that you loved the property too! Classic Cottages, Customer Support

Saanut 5/5 tähteä

We would definitely choose Classic Cottages again!

We have used Classic Cottages three times now and found them to be really helpful. They give good descriptions of their properties and seem to choose properties of a good standard. We would happily use them again.

10. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

We're so pleased that we've been able to help with your last few bookings - thanks so much for sharing your experience. Classic Cottages Customer Support

Saanut 5/5 tähteä

Had no problem at all using Classic…

Had no problem at all using Classic Cottages. It was straightforward and the venue that we used was beautiful and as described.

19. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

It's great to hear that you found the booking process smooth, thanks for taking the time to share, and we're thrilled that you loved the property too! Classic Cottages, Customer Support

Saanut 1/5 tähteä

Honest feedback THE OLD DAIRY GORRAN HAVEN

We have used Classic Cottages since 2006. We have booked with them 11 times so it’s fair to say I have been happy in the past. I think the problem this time lays with both the owner and Classic Cottages but both will happily take your money with neither taking responsibility. We stayed in The Old Dairy in Gorran Haven for the 4th time in July 24 with both our dogs. Our 2 week stay cost £1696.00
On arrival at 4pm our cottage was still not ready the cleaners were blocking the driveway so we had nowhere to park. One of our dogs had become very unwell and we needed immediate access to the property. The property should have been ready. We should not have walked in on the cleaners and it was not a positive start to our holiday. As this was our 4th stay in the cottage we have noticed the door which is the only fire exit still had a faulty lock as it did the year before. This is a health & safety issue. We have seen a decline in the property over the 4 years and it is in need of some redecoration and replacement of simply cheap things like the shower curtain, bath mat, provide wine glasses, clean unstained tea towels, unchewed furniture, marked mugs and plates which have been the same for 4 years! The toaster and kettle are cheap and do not match. The cleaner did not put the bins out for 3 weeks, they had the week before stay in them then ours for 2 weeks. I expect a premium cottage for a premium price paid. It’s all the little things which start to annoy as even the old TV and DVD player were not fit for purpose. When I go on holiday I expect the same level of facilities I have at home. We booked this cottage for the 4th time because we love Gorran Haven but both myself and husband both agreed this would be our last stay. One of the main issues which we were not informed about at the time of booking was a new build project that was in progress next door to our holiday cottage. We are talking scaffolding inches away from the The Old Dairy boundary you could actually touch the scaffolding. We were informed a long time after booking by which time it was too late to find another suitable property in Gorran as people book a year in advance in this popular location. We had to sit in the outside area with our dying dog for a week while we could see workmen and they could see us. This was was intrusive and we had no privacy. We live in a semi rural area with beautiful countryside views but paid almost £1700 to look at workmen and scaffolding!! This turned out to be the worst holiday we have ever experienced as our beloved dog passed away in the first week of our holiday and we were unable to leave the property as she was so ill. We left part way through the 2nd week. We had a fly and ant infestation which I reported to the housekeeper before 6pm she didn’t get back to us until late the next morning by which time we had tried to fix the issue. We were left 2 bath towels for a 2 week stay these were not replaced. The bedding we changed ourselves as the housekeeper turned up unexpectedly to do this at a unsuitable time. On returning home I kindly filled out the feedback email and this has now resulted in us being banned from any further bookings as the owner feels we are ‘not the right fit for the property’ which really means they were annoyed we left both positive and negative feedback which they aren’t willing to take on board. But were happy to take our money for 4 years. Classic Cottages have made us so angry and I have wrote to the director and received no reply. The common complaint is when things go wrong Classic Cottages do not want to know they are a middle man and are more concerned with keeping the owners happy and not the customers. Either way they get their fee and then ban you. We supported this company from humble beginnings since 2006 on our first booking but it’s clear they do not value our custom. Will be taking our business to one of the other hundreds of other holiday companies in Cornwall next year.

19. heinäkuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

We are so sorry to hear of your disappointment with your experience and that the owner’s request and upkeep of their property has reflected so poorly on us as well. We would like to reassure you that we are not trying to hide behind being a ‘middleman’, we genuinely try to do our best for everyone, with both guests and owners as our customers. We are not here to take sides with anyone, but here to try and provide the best service possible for both guests and owners, so we are very sorry if it has come across in any other way. Sadly, if an owner insists that a guest is no longer allowed to book their property, we are in the unfortunate position of having to pass that message on. In the same way, we will always pass on guests requests to owners as well. This particular decision was not the decision of Classic Cottages, it is purely the decision of the property owner and does not affect you booking any other property through us. We really do appreciate that this will have been upsetting, on top of the very difficult time you had with your dog, and the disappointment of receiving news about neighbouring works before your holiday started. Unfortunately, with all properties being in residential areas, neighbours can start work on their properties at any time, as many of us do with our own homes. This often comes with no, or very little warning, but as soon as we are informed, we pass on all details to all guests who are booked into the property.
It was such a shame to also hear of your disappointment with the property this year. Had we known any of this at the time you were here, we would have done everything possible to help make your stay more comfortable and enjoyable. We are very sorry to hear that as a result of this experience and this owners request, despite many previous positive experiences of booking through us, you will no longer consider us for your future holidays here. We do hope that we may one day have the opportunity to restore your faith in the service that we offer. Classic Customer Support

Saanut 4/5 tähteä

Great website

Great website, great host

14. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

Thank you for your review. Classic Cottages

Saanut 5/5 tähteä

The Loft Mithian

We had a fantastic experience with Classic Cottages for their space The Loft in Mithian Cornwall. The refurbished barn was fitted out with the most high quality fixtures and fittings I’ve ever had in a holiday home and it made a huge different. Things like a TV that worked and connected easily for the children and high quality warm showers. That along with lovely fresh and crisp quality bedlinen and fluffy towels made us feel truly spoilt. A washing machine that wasn’t the cheapest brand on the market made such a different when you have two active boys. Such a help. We had a fantastic holiday and enjoyed the cottage hugely. So quiet at night and such a brilliant place to walk from and for day trips out to all our favourite places. We have been coming to St Agnes and surrounds for over a decade almost every year and this cottage has been one of the best we’ve stayed in. Thank you!!!

9. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

What a lovely review. Thank you for sending this in. It certainly sounds like you had a fabulous time. Hopefully we will see you back here again soon. Classic Cottages

Saanut 5/5 tähteä

Reliable trusted firm with good properties well described

A very good website giving accurate descriptions of properties available. Have stayed in a number over the last few years and haven't been disappointed

26. heinäkuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

We are so glad to hear you have always found the properties to match the website descriptions and that they have always met your expectations. Thank you for taking the time to send in your feedback. Classic Cottages

Saanut 5/5 tähteä

Gorgeous cottge in a beautiful…

Gorgeous cottge in a beautiful location. Quiet and peaceful, the perfect place to relax.

2. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Classic Cottages

Saanut 5/5 tähteä

Dannett House is a wonderful family home

Dannett House is a wonderful location for a family holiday. The house can be split into two independent living spaces or opened up into one very large property. The grounds are designed with children of all ages in mind. Easy location to get out and about in Cornwall. The hosts are considerate and thoughtful people who go out of their way to make you feel welcome. I would highly recommend this lovely property.

2. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

It certainly sounds like you had a fantastic time there. We are glad to hear how much you enjoyed it. Classic Customer Support

Saanut 4/5 tähteä

Will use again

Great cottages of a good standard, been using this site for a number of years and not disappointed yet !!

2. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

Thanks so much for the lovely review and for continuing to book with us over the years. Hopefully we will see you back again soon. Classic Customer Support

Saanut 5/5 tähteä

25 Palmerston Road, Shanklin

Beautiful house, very comfortable and well equipped. Just a short walk to the beach which was great for the grandchildren. A very good base for exploring the island.

26. heinäkuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

We are so glad that you enjoyed your time in Shanklin. Thank you so much for taking the time to send in your review. The Classic Team

Saanut 5/5 tähteä

River Garden Cottage

Fabulous cottage, very quiet, close to the Monsal Trail for any cyclists/walkers. Standard of the decor, furnishings etc well above standard. Excellent customer service when a problem arose - dealt with very efficiently. Area itself is beautiful. Husband very upset he forgot his fishing rods - the garden is lovely and right next to the water.

2. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

Thank you for your lovely review. It sounds like you had a fantastic time enjoying the property and fantastic area, and we are glad that we were able to help when you had a problem arise. Classic Customer Support

Saanut 5/5 tähteä

Classic Cottages Great

Classic Cottages are a great company to book with. Higher standards than other companies and would definitely recommend if you like your surroundings to be beautiful, traditional when called for, yet modern and high spec. With cleanliness being of utmost importance. If this sounds like you, definitely book through classic.

27. heinäkuuta 2024
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Vastaus yritykseltä Classic Cottages

We are delighted to hear how much you enjoyed your experience of booking through us, and your chosen property. Thank you for taking the time to send in your comments. Classic Customer Support

Saanut 5/5 tähteä

Amazing

We enjoyed a fantastic holiday at 10 Shanklin Manor. Booking was easy via Classic Cottages. The apartment exceeded our expectations, absolutely stunning. It’s within walking distance to Shanklin village. The manor is set in peaceful surroundings. The private terrace is an added bonus to this amazing apartment. Would highly recommend both Classic Cottages and 10 Shanklin Manor.

20. heinäkuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

Thank you for your glowing review. How amazing the Manor exceeded your expectations and had all you could need for a wonderful holiday.
The Classic Team

Saanut 5/5 tähteä

We had a superb holiday at Seacrest…

We had a superb holiday at Seacrest which is ideally suited for the larger family especially its location, booking with Classic cottages was easy and a pleasure to deal with.

28. heinäkuuta 2024
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Vastaus yritykseltä Classic Cottages

We're delighted you had a wonderful family holiday and we would love to welcome you back in the future.
The Classic Team

Saanut 2/5 tähteä

We stayed at Goofyfoot for the third year running….

We stayed at Goofyfoot for the third year running this year. We were so disappointed with the way the property had been left to deteriorate. Paint flaking off the exterior and interior walls. Black mould spores left by a fan in the hallway.
The garden left un maintained with over grown trees and bushes, the grass hadn’t been cut recently, so we were left to walk between the weeds that were growing.
The property did not have a TV that could even get a decent terrestrial channel, we had mentioned this during our stay previously and we even had someone to look at the TV during our stay that year but that had deteriorated as well.
Classic cottages did eventually send us a fire stick, to update the TV ourselves as it was Euros 24 and my husband and father wanted to see England play. Following several phone calls and double checking that we had tried all scenarios to get a terrestrial channel, they realised nothing else was going to work.
We also called the customer service number to inform them the jets in the jacuzzi bath didn’t work but they didn’t progress this. We just had to use it without the jets for our holiday.
It was clear that the property had also not had a thorough clean as we pulled back one of the sofas to better see the TV only to find dirt underneath
The bbq in the garden had been left with cigarette ends in and we had to clean the wire grill using it, we left it in a clean state as one would hope to fine it.
The property had lost the wow factor we had found on our first stay which was sad to see.
We fed all these things back to Classic Cottages in the survey they asked us to complete and the comments were constructive and meant as help in trying to ensure the property was serviced and put back to its former good state.
A month after our return we received a call from customer services to say the owner “has blocked you from staying in future”. This was unbelievable!
Lucky for us we had cancelled our deposit and booking for 2025 as we had been put off staying at the property again!
Also, I noticed my review was not published on their website by the properly page. In fact there are no reviews for 2024 which is very strange and must be telling about the demise of Goofyfoot.
Very sad and disappointing from a family who are regular customers and who just expect a decent standard of quality for what they pay for!

28. kesäkuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

We’re really sorry to read of your disappointment, as we always want our guests to have the best possible experience whilst staying with us. We were pleased to be in contact with you during your stay to work at resolving your concerns as swiftly as we were able. We appreciate it may have been frustrating having to interact with us during your holiday to resolve the TV issue, though we were pleased to have it up and running ready for you to enjoy the England match. We also tried to get the jets in the jacuzzi bath repaired for your stay but unfortunately were unable to get a plumber to attend and fit a new pump within the time frame of your holiday week. Goofyfoot is clearly a big favourite with yourselves, and we’re sorry that your experience didn’t match your expectations on this occasion. Following your feedback, we arranged for a full property inspection so the owner could investigate the areas of concern. It must have been disappointing to find that it wasn’t quite right for you on this occasion, and we were saddened to see your comments. When an owner makes contact over excluding a guest Classic Cottages as agents are obliged to abide by their request which, on this occasion, was their decision that the cottage was not quite what you were looking for anymore and possibly another property would be a better fit for your holiday needs. Classic Cottages would love to have the opportunity to find the perfect match for future holidays. As you had highlighted some concerns in your review, as per our review guidelines, the review remained in moderation until our investigations had been fully completed. We are pleased to advise that your review has now been published on our website. We do hope despite the many concerns you have shared that you had a great time visiting the nearby beach and enjoyed the beautiful countryside with simply stunning views that this area of Cornwall is known for.
The Classic Team

Saanut 5/5 tähteä

Absolute amazing property

Absolute amazing property! Couples, when I say it's amazing, I mean it's amazing!! Fire heated hot tub, wood burner fireplace, everything you need for a BBQ (minus the food) small allotment with a supply of fruit and veg. A small wooded cabin with everything you need for a great getaway.
The local pub was traditional and very welcoming by the locals.

11. heinäkuuta 2024
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Vastaus yritykseltä Classic Cottages

What an amazing review! It makes us very happy to see how much you enjoyed your stay and all the features at the property that helped towards you having such a lovely holiday, especially a warm welcome by the locals! The Classic Team

Saanut 5/5 tähteä

Easy booking

Easy booking. Clear instructions. Accessible via phone to confirm arrangements. Definitely recommend.

6. heinäkuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Classic Cottages

Brilliant! Thank you very much for your recommendation, we're very pleased to see that your booking was so easy. The Classic Team

Saanut 5/5 tähteä

Saw Mill cottage far exceeded my…

Saw Mill cottage far exceeded my expectations. I have never stayed in such a well appointed self catering property. It was spotlessly clean and extremely comfortable. It is a property we would more than happy to return to.

8. heinäkuuta 2024
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Vastaus yritykseltä Classic Cottages

Thank you so much for such a wonderful review! We're so happy that you loved Saw Mill Cottage and that everything was so perfect for you. We would be more than happy to welcome you back again! The Classic Team

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