Cigarchief Arvostelua 

Cigar Chief seems to be a hit and miss with some of their customers, so I had been very hesitant about ordering on line from them.

After a very disappointing experience from Smoke Master Cigars this past Christmas, my first order from them by the way, I decided to give Cigar Chief a try.

This decision was partly influenced by having had a good experience after dropping in the store a few months back.

WOW!! I ordered twelve cigars, which were meticulous packed in three separate cigar bags one on top of one another with a boveda pack in each bag, which was then wrapped in bubble wrap.

After my horrible experience with Smoke Master, I proceeded to inspect every cigar for damage and humidity content. Each one of them were perfect.

As for the shipping, I don't mind paying for shipping if my cigars come well packed and in perfect condition and as for the shipping time, it took exactly seven days from placing my order to arrive at my front door, so pretty good I think.

I’ve seen a lot of negative comments about shipping, but honestly my experience was really good. Even though I’m located in Montreal and chose the cheapest shipping option both times, my package arrived within only 4–5 days, which I think is pretty fast.

I’ve also contacted customer support twice and they replied quickly both times. The first time was because one vape arrived broken, and even though 15 days had already passed since delivery, they still gave me a promo code for the full value of the vape. The second time was because my promo code didn’t work, and they reactivated it without any problems.

I also left instructions for the courier, and they followed them perfectly.

On top of that, both times they included an extra vape as a gift, which was really nice and very appreciated.

So overall, thank you — I’m really satisfied with the service.

Ordered 5 packs of nicotine pouches on March 10 2026 because they had a sale on at the time. They sent 5 packs of pouches that expired on Jan 6th 2026, and smelled like they had been buried in old tobacco. There were even bits of tobacco in the plastic that holds the 5 pack together.
Waste of money.

I have ordered from them for a few years now very inconsistent delivery times and unfortunately no customer service whatsoever, including broken promises on discount promotions were not honoured , kind of frustrating to deal with customer service if you can get through to the one person that seems to work there, I never got any emails returned when I had questions or concerns about the product. Unfortunately not too many options to order from in Canada & since I love cigars, even though cigar chief is very expensive for what you get, I guess I'm stuck with this company unfortunately😔

You never know if you've received what you've been charged for?

Unbelievable slow! You are looking at a week for them to ship the order out with a crappy courier that takes forever to deliver as well.

Bought 3 Montecristo Petit Edmundo which go for 50 per stick. 2 out 3 came damaged at the foot. One of them has a pretty big crack. Wrote to them to exchange them, no reply so far. Very disappointed. To be fair, I had ordered once before and it all came in good condition, that’s why I give them 2 stars instead of 1. However, when you are paying 50 per cigar, it is unacceptable to send a cracked cigar.

They are a scam people gathered behind computers and steals people money.
NEVER trust this company. You are just gonna waste your time.

Order my standard order from cigar chief. Order was shipped out of province? Tried calling them after 15 tries was cut off every time no help from them / and their shipping company is not much better Loomis express? Both have absolutely no customer support!!!

From my first order with cigarchief, they were super helpful, I called them and chatted with a fellow quick before I placed my order, his answers he provided me quick with no run around, made sense and he was nice too, wasn’t rushed on the phone or pressuring for a sale. I love their products I receive from them never an issue, they have thrown in boveda packs at no extra charge on a few of orders. My experience is 10/10 I am a proud recurring customer of cigarchief

very happy with the fast shipping and everything coming in perfectly with no damage

I believe that the good should be reported with the bad. Don't know if it was beginner luck but my first order with this cigar store was amazing. My order arrived quickly and all ordered items were there. Their communication was top notch from the moment I clicked the Pay Now button. Not to menton, their prices can't be beat....best around.

Will be definitely ordering from them again. Thanks for the smooth transaction CC!!

Great website, way better prices then every other Canada snus website fr, and insanely fast shipping for Canada, best snus site in Canada imo

My cigars were so dry when I got to throw them to the garbage. Not even a small Boveda bag to help...
Good thing I ordered a unexpensive bundle it was a test drive with Cigarchef: Failed badly...

Used to buy from them in the past, now they are not a good company to deal with. I ordered a box of ten cigars, they shipped me 7 in a zip lock with no box. After sending them out they sent me an email saying they were short. I bought a box for a gift and now I am a little embarrassed to give this out. Tried calling several times, no answer. Sent emails asking for them to call no response. Never again! They don't even have the courage to call me and deal with the issue.