CIA Insurance Services Arvostelua 

Competitive and very efficient. Staff always call when renewal is due and are always professional and efficient. They could do with some new 'on hold' music, has been the same Beatles songs for many years.

The person I dealt with on the phone was clear, polite and able to answer all my questions and adjust my policy accordingly.

Friendly staff hassle free quote great telephone service

Professional agent who knew his stuff and could respond to all the questions asked
Well Done

Great customer service. Professional, knowledgeable staff, have used this company for a number of years and they are very competitive

I needed to cancel a policy because I had sold the property. Aliyah took the details, cancelled the policy and my refund was in my account next day. I find CIA to be extremely efficient and have used them for many years for insuring my rental properties.

Very knowledgeable and efficient young lady. My query was sorted out professionally,politely and with the utmost courtesy. A credit to your company. Many thanks

Good price responsive phone support

Good service. Reasonable quote. Friendly staff.

I was notified in plenty of time regarding my renewal.Made contact discussed the quote and agreed a new policy.Advisor was polite, courteous and helpful.

Staff very helpful and polite.

I've never had to actually make a claim via CIA and hopefully never will, so I can only comment on the interactions I've had with them regarding renewals/communication/admin.
They're always professional, polite and helpful, good communication and competitive. I would recommend them.

Very knowledgeable, kind and patient operative. Helpful and easy to understand. It did not take long to get through to a caller, some companies you are waiting more than half an hour.

Service, price and staff with my upgrade.

Been with CIA for years and no reason to change yet!

CIA Landlord Insurance was competitively priced and I had good service with them. My policy was cancelled as I sold the property and it was disappointing to be charged a £30 admin fee for the privilege especially as I had been a client for a number of years.

Always great with prices Always reliable great service excellent service 5⭐️👍

I had 3 landlord insurance policies with CIA over a 10 year period. I made no claims and paid in full every year.
3 years ago I had a car drive into one of the properties. Completely the drivers fault, police attended, reported, admitted guilt, all recorded on video with witnesses.
CIA then started chaging me an extra £1,000 per year for the same insurance. I was promised that on completing the claim, this would be returned. It was not. So I am out of pocket well over £2,000 plus dozens of hours of trying to communicate with CIA. They can not have been less helpful. The story is long and drawn out, suffice to say, I did not receive my money back. There are lots of insurance companies out there. This one is designed to be unhelpful. I would avoid. If you read this CIA, I am still awaiting the phone call that you promised me.