CIA Insurance Services Arvostelua 

Person I spoke to was very helpful answered every question and explain everything to me

CIA advised me they would not renew my policy that was due on 1 Oct 2026.
I had 2 policies with them so i decided i would cancel the other policy as well to keep all my insurance with the new insurer.
I have mailed five times requesting the other policy to be cancelled WEF from 1 Oct 2026 and have not had any reply.
Terrible client service I shudder to think what would happen if I had had a claim with this lot.
Would suggest prospective customers be careful.

the telephone and email staff were lovely and helped me a lot

I called with a question about my existing landlord insurance and the agent I spoke to was extremely efficient and gave me all the info I needed in a very clear way (I think her name was Alicia).

Polite and clear but negative point at least 10 mins call on hold

My insurance renewal was made very easy for me thanks to your advisor a lady called Robyn.

Was not very forthcoming with options, had to make my own enquries and make decission, a bit abrupt on there side.

Very polite and professional

CIA tried their best to get me a reduced premium this year.

Cancelled a buildings insurance policy in May and despite two letters to CIA no refund or response received from them. Customer Service isn't woeful it is non existent. Have now written to CIA threatening legal proceeding's to secure the refund due.

Very helpful, thanks, Trevor

Been customer for many years, always easy to deal with, no time wasting, process renewal easy.
Staff always polite and efficient

The person helping me through the all it was extremely courteous and knowledgeable

Excellent Service

The call handler listened and understood my query. They ensured I was given the correct information. Very efficient and clear communication. Thank you.

Good honest company, the customer rep was very helpful and professional