Chrono24 Arvostelua 6 854

He realizado varias compras en Chono24 y la experiencia ha sido de 10.

great app , with great watches

La mejor . Tanto en gestión de productos como en atención al cliente

Rápido, seguro, sencillo. Y el reloj me encanta.

Transparencia, seriedad y profesionalidad.

Fiable, rápido y muy eficaz

Eficacia y rapidez,buena comunicación con el vendedor y entrega perfecta

The application alway on, the track simply extraordinary

The comucation with the vendor wonderfull

The merchant was very precise in his communication

Todo es sencillo, muy fácil de hacer y los pasos son claros y concretos.

Estoy muy satisfecho con la compra de mi reloj. Desde el primer momento, todo el proceso fue sencillo y rápido, y la atención al cliente fue excelente

Excelente experiencia en mi compra, compré un reloj desde Japón a Chile, funcionó todo muy bien, dentro de los tiempos estimados y la calidad del reloj fue la mejor.

Las devoluciones del dinero retenido en caso d devolución del reloj...son farragosas y muy lentas.
Aún estoy esperando despues d un mes mi dinero.

Great watch and great service

The service was very clear, the information was provided, and the delivery was on time.

En ninguna otra tienda online me arriesgaría a pagar tanto dinero por un producto que no he visto previamente. He tenido en todo momento total confianza y tranquilidad. Encuentras oportunidades a un precio realmente muy inferior a lo que se podría encontrar en una tienda normal

I want to share my experience with Chrono24 so that other users —especially buyers— understand how the platform may actually operate in certain situations.

I listed a Franck Muller watch with complete and verifiable documentation: original certificate from an authorized retailer (Suárez, El Corte Inglés, A Coruña, dated April 9, 2016), along with full photographic evidence, serial number, and complete set.

Despite this, Chrono24 removed the listing based on alleged “doubts” regarding authenticity:

- Without providing any evidence
- Without identifying the source of those doubts
- Without offering any verification procedure
- Without accepting the possibility of physical authentication

In other words, even when official and verifiable documentation is provided, the platform can take decisions that directly affect a seller’s reputation without offering any real possibility of defense.

What is particularly concerning —and worth highlighting— is their internal messaging system. I was contacted by another user who explicitly proposed conducting the transaction in person, which is strictly prohibited under Chrono24’s own rules. This interaction took place within their platform, yet no action appears to have been taken.

This raises serious concerns about how their own policies are enforced and whether user safety and platform integrity are being properly managed.

After several exchanges, Chrono24’s final response was to close the matter unilaterally, without transparency, without a concrete justification, and refusing any possibility of review or objective verification. This is, frankly, not the level of professionalism expected from a platform that claims to be a global reference in the luxury watch market.

The matter has now been referred to legal counsel and will be escalated through the appropriate consumer protection channels in Spain, Germany, and at EU level.

My recommendation is clear: approach this platform with caution. Situations like this raise legitimate concerns about its reliability, both for sellers and buyers, particularly when dealing with high-value items.

This matter will not be left unresolved.

Sitio altamente recomendable, profesionalidad intachable.

Comprar en Chrono24 es sinónimo de seguridad y seguimiento de todo el proceso, la app es bastante amigable e intuitiva.