Christys' Hats Arvostelua 

Best panama hat i have ever seen. Dont be put off by negative reviews the quality is outstanding and the packaging is superb. You will not find a better quality panama hat in the world. I dont normally write reviews but i think previous reviews are not fair. Will always be buying my hats from them in the future.Delivery was super quick.

I wished I looked at the reviews before even ordering!

To be fair I only heard about Christy's last week when I friend who will be visiting the UK mentioned the brand, and I had a nosy on the website and saw that were 'British made' and they had a cap that I liked. Ordering was a bit of a phaff, because they don't clearly show you the sizes and if you try to call, they are always closed! When I finally spoke to someone, they were rather rude in all honesty.

When I finally received the item, I was absolutely shocked to find my British made cap was in fact made in China.

While I know most stuff is made there and I do not have issues with that, what I do have issues is, for paying something that is 'British made' when it is not and paying for it at a premium price!!

They don't offer free returns, but I will be returning this item just for the principle of it all.

Flotte hatter, bra produkter, rask Shipping. Kjøpte fashion topper.

So disappointed with this company! They give it all the British heritage baloney, yet their merchandise is made in China. I was looking to buy a couple of Baker boy ( newsboy ) hats, for our American cousins. Not only was I trying to buy British, I was trying to avoid buying products from countries with appalling human rights records. Shame on you Christy’s!! 👎🏻

Great product but poor customer service. I placed an order at full price and noticed the hat had gone into sale before it had been dispatched. I emailed asking for the sale price to be matched but the email wasn't answered for 4 days. I then got a notification saying the hat had been shipping then they emailed to say they wouldn't match the price.

I called to explain and make my case and was told a manager would call back. The following day I received a call from Laura the manager who stated they wouldn't be matching the sale price.

I suspect they sat on my email until the hat was shipped so I didn't cancel and re-order at the lower sale price. I'm so annoyed by this I'm returning the hat anyway for a refund.

I can honestly say that from my first enquiry all the way through the order process to delivery I received absolutely first class customer service experience from a young lady called Jasmine. Jasmine was incredibly helpful and very knowledgeable but above all was very personable making me feel very important. Not only was she very helpful, she took my contact details and contacted me back when the item I wanted was back in stock and then helped me through the ordering process adding all the little touches for my gift which is incidentally for my husbands birthday (surprise)
A huge shout out to Jasmine whom her Manager should be incredibly proud of but equally worried I may poach her for my own team😁Customer Service is incredibly important and Jasmine has that 100% customer wow factor!!! Thank you Jasmine for being utterly amazing!!!

Please be aware if ordering from the EU that you will now have to pay import taxes. At no point is this mentioned during the online purchase process. Not even at the checkout point. I now have an import tax bill of 49 Euro's to pay for 2 caps. When I called to query this, I was told that this was 'clearly stated' on the website. It is not.
At the very bottom of the home page there is a link (in small print, obviously) for information on Delivery and Returns (which one would assume would contain information regarding the delivery and returning of items and not info on import charges).

When making any other purchases from outside the EU, it has always been clearly stated during the order process, whether customs/import taxes are applicable and whether or not they are the responsibility of the buyer or the seller. This is a blatant scam to retain customers in the EU. If I'd known that I'd have to pay import charges, I would not have ordered.
At the very least, if Christys' are so desperate to hold onto their clients in the EU (I had used them several times in the past but never again), the details of this should at very least be laid out under a heading such as 'Tax and Import Charges', rather than 'Delivery and Returns', as is the case at present. This is beyond misleading and bordering on fraudulent.
Contacting customer service was a complete waste of time, as I was constantly talked over by what sounded like a broken robot, which kept repeating the phrase 'this is clearly stated on our website'. Again, it is not clearly stated; The mis-information is under a misleading heading and even then does not commit to telling the buyer that they will pay import taxes.
Only purchase (the now made in China hats, with a Christy's label as misdirection) if you're willing to pay the same amount in tax as you already did for the goods ordered.

Absolutely terrible experience with CHRISTY & CO LTD also known as Christys' London also known as Christys' Hats.
Placed an order in early January. Was told 4-7 business days for delivery. 6 weeks later still waiting...
I have reached out to customer service 4 times and keep being sent an "it's on its way, thank you for your patience" email followed by a "issue resolved" email. The issue is still not resolved. Ridiculous and unacceptable. Beware of this Company. Do not send them your money.

I rarely write reviews, and I usually only take the time to do so when I'm dissatisfied. However, I wanted to say that the customer service I've had from Christys' has been exceptional.

There was a slight issue with a Panama hat I purchased. It was something that I was happy to live with, but had asked for some advice on. I rang their manufacturing number (the shop is currently closed) and spoke to a very helpful lady. I followed up the conversation with an email.

Christys' not only gave me the advice I'd asked for, they offered to replace my hat! I hadn't asked or expected them to do so. The hat arrived soon after and it's fabulous.

I've also purchased a beautiful fedora. I ordered online and the hat arrived a week or so later.

I've had first class service from Christys'. Their hats are beautifully made. I heartily recommend them.

Absolutely appalling shopping experience. I have bought many items over the years but never again. The ascot hat box I purchased was faulty and a gift for Christmas, it took nearly 4 weeks to reply to my email and I rang several times and the phone just rang out. I spoke with a Director who appeared to be absolutely clueless as to how Customer service is offered, she almost argued that it wasn’t possible for no one to answer the phone... well I can confirm 100% they didn’t!! And not replying to an email for 4 weeks is absolutely shocking. She actually offered me a £4.00 reduction which was an absolute insult and it was given to charity.
The service and products at Christy’s are no longer superior in any way. Any future purchases of hats or box’s I make will be bought from a professional Milliner. Unfortunately Christy’s is now on par with a high street store. How very sad as once upon a time stores could only aspire to be like Christy’s!!!!

Ik was wat voorzichtig met bestellen; reviews waren niet goed, over producten en service. Eerste bestelling ging ook moeizaam product raakte kwijt bij DPD DIRECT en de communicatie hierover met Christys liep eerst moeizaam, nu uiteindelijk de pet ontvangen na 1,5 maand wellicht mede door de Brexit. Nu uitermate tevreden , snel en erg vriendelijk geholpen door helpdesk. Hebben alles van verzending begeleid zodat het een tweede keer goed ging. De pet is van uitstekende kwaliteit , kleuren en model volgens foto’s en beschrijving. Geen chinese rommel maar echte tweed, gemaakt en verzonden uit de UK!

Great products overshadowed by poor customer service.

Christy’s give the impression from their web site that your buying a quality made hat from a traditional hat maker. Revived my cap only to find it’s made in China.

Stop all this misleading marketing bull.

I suspect another company run by bean counters.

Hat returned for refund.

Order a baker boy cap in Late November, received it within 2 weeks, which very fast form my country. Very pleased with the quality of the material and build. Can recommend it!

Horrible experience!
I ordered a hat weeks ago, I never got a conformation mail or any shipping information. After a week I contacted customer service, I was told that the package was delivered 4 days ago. I told them it wasn’t. So they then told me that they would contact the courier, and get back to me. They never did. So I tried to get in touch with them several times afterwards , but they just ghosted me.

Worst and most amateur service I’ve ever had.

I thought I would replace my 20 year old Christy's cap. Found what appeared to be a similar one. When it arrived it was nowhere near the quality I expected, a thin poor quality product and MADE IN CHINA !
Christy's must have long gone in mergers and aquisitions and it is now predominantly an internet retailer operating out of a lock up in Witney but trading on the Christys name selling chinese goods. So sad. To be fair service was good as was returns. I now have a Harris Tweed British made quality product from elsewhere, and cheaper!

Woeful customer service.

Quite frankly I have never had to deal with the level of incompetence or worse still, a complete disregard for their customers. Real shame as I love the hats and have many, no more will be purchased by myself because quite frankly the aftercare offered is laughable.

The hat is gorgeous! They packed it in such a way that it kept its form impecably, even though it has been ordered online. Hand made in UK, great quality! Delivered fairly quickly, as well! No

What an awful website, tried on several occasions to place an order only for their site to loose my details. When I tried to contact them all I received was the a limp "due to covid we're rubbish at customer service" email. Totally fed up with this site, utter rubbish. If they've been around since the 1700s it a miracle that they haven't gone bust sooner!

Being a Dane I have always admired british style, tradition and craftmanship.
I therefore wanted to buy an english flat cap of good quality. I chose a Balmoral flat cap from Christys of London. I liked it very much and bought another Balmoral cap from Christys.
I was happy with my english hats until I happened to read what was written in very tiny letters in the hat: "made in the republic of China".
I am very dissapointed. I think Christys of london really ought to let the customers know where their hats are made or may be change their name to Christys of Hongkong.