I bought 3 caps in December and the old company took the money but nothing was delivered. Now, the new company has picked up my order and delivered the closest things they had to what I had ordered. O... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I’ve just had my confidence in Christy’s Hats restored. As other customers have experienced, I had a problem with an order placed before Christmas. Right hat, completely wrong size! Company then went... Näytä lisää
Yritys on vastannut
I wouldn’t entertain buying from this outfit.They keep sending me emails that I’m unable to stop because there’s no unsubscribe facility. As I’ve stated in my review.There is no unsubscribe facilit... Näytä lisää
Yritys on vastannut
I ordered an Ascot Top Hat. It was too big for me when I received it so I sent it back and asked for a smaller size to be delivered. Within a week of sending the initial delivered hat back I had the r... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.
Yhteystiedot
Yhdistynyt kuningaskunta
- +44(0)203 713 9692
- support@christys-hats.com
- christys-hats.com
3,7
Keskitasoinen
179 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Linen Cap
Ordered a linen cap online for my husband for the summer, very reasonably priced and great quality. He loves it!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
I wouldn’t entertain buying from this…
I wouldn’t entertain buying from this outfit.They keep sending me emails that I’m unable to stop because there’s no unsubscribe facility.
As I’ve stated in my review.There is no unsubscribe facility on the emails and having had two bad experiences with Christy’s I wouldn’t recommend or purchase from this business.I would appreciate being removed from your mailing list.
5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Jonathan,
Sorry to hear this—there is an unsubscribe link included at the bottom of every email we send, but we understand it can sometimes be easy to miss.
If you’re still receiving messages, please contact us at support@christys-hats.com and we’ll remove you from our list immediately.
We appreciate you bringing this to our attention and will review how we make the unsubscribe option clearer going forward.
DUE TO CARELESSNESS AND BAD FAITH, A HISTORIC BRAND WAS DESTROYED
I went to the store just before it closed down and then purchased a hat online. The service and hat I received were both extremely disappointing.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Gian,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Ordered a hat on the 12th December and…
Ordered a hat on the 12th December and still not received it despite trying to make contact with Christy’s a number of times. Money taken, no hat received = theft!
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Mark,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
DO NOT BUY!!!
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived.
Emailed several times but received no reply, not even an auto reply or anything.
Tried phoning but no answer. Theft.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Godfry,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Take the money but dont deliver
Order confirmed on 13 December and then DPD acknowledged they received order details but not received the parcel. I emailed Christys customer service and got an acknowledgement with a 5 day period for dealing, but have heard nothing since (mid January) despite further emails and trying the telephone help line (unavailable). So non-existent customer service.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Antony,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
IMPORTANTE AGGIORNAMENTO
⚠️⚠️⚠️AGGIORNAMENTO ⚠️⚠️⚠️
La nuova società che ha rilevato il famoso marchio in fallimento risulta essere solida e disponibile alla risoluzione dei problemi creati dalla precedente gestione a ridosso della chiusura. É stata necessaria un poco di pazienza ma posso dire di aver ricevuto il mio articolo ed aver recuperato pienamente la mia fiducia.La cura ed attenzione nella risposta alle mie mail e la professionalità nel gestire una difficile situazione ereditata cercando di soddisfare il cliente mi hanno conquistata. Avrò certamente piacere di tornare ad acquistare i loro prodotti di indubbia qualità
_________________________________________
Se ci fosse l'opzione 0 stelle sarebbe adatta.Hanno scritto di garantire consegna entro il 24 dicembre effettuando l'acquisto entro una certa data.
Acquisto 11 dicembre,Etichetta creata il 15 il pacco mai affidato al corriere.Hanno tolto l'opzione di contatto con il servizio clienti,non rispondono alle email e gira poi voce che stessero fallendo.La campagna di promozione che è continuata dopo il black fryday del 28 novembre era quindi un chiaro intento di frode?Non so se riceverò mai il mio cappello,sul rimborso non faccio affidamento visto che non rispondono ed il sito indica che a gennaio sarà rinnovato.Le leggi dell' e-commerce dovrebbero tutelare l'acquirente che lo fa muovere cosa che invece accade di rado.Spero in una smentita o rettifica,almeno avrò una forma di risposta
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Federica,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
I ve paid for 3 hats and I only…
I ve paid for 3 hats and I only recieved 2!!! no answer to my emails but they contested my claim on paypal so some motherfu°°°°r does exist for now, I will go to the shop in person and have some fun with the responsible one
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Simone,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Items not received/no response
Ordered on 12 December, never received the hats.
No response to repeated emails and no answer on the phone number.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Richard,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Still awaiting refund
Still awaiting refund
I’m extremely disappointed with the customer service from Christys’ Hats. After returning an item, I did not receive my refund and have had ongoing difficulty getting any meaningful response from their customer service team. Communication has been slow and unhelpful, with emails either ignored or met with vague replies that don’t resolve the issue.
For a brand with such a long-standing reputation, this level of service is unacceptable. Customers should not have to chase repeatedly for a refund that they are entitled to. Until this issue is properly resolved, I cannot recommend ordering from Christys’ Hats. Poor after-sales support completely undermines the quality of the product
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Mr Thorne,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Robbed of two caps
Robbed of two caps. Order had two caps missing and no refund or replacement has been offered
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Brendan,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Really poor
I am in exactly the same position as previous review (Max), only I ordered even longer ago on the 12th Dec. Still not received by DPD, but only too happy to take the money straight away on the 12th. This tells me not a one-off but something untoward going on. A Xmas present someone won’t receive and I too don’t know if I will receive the goods (ever). The website has changed in the last day, to say a new website coming in Jan, perhaps time/money better spent fulfilling orders from customers shopping here in good faith?…Order at your peril :(
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Neil,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Items still not dispatched after a week and no response
I placed my order on 14th Dec and got an email to say parcel was dispatched on 16th. However clicking on the tracking link shows that the courier hasn't actually received the package. Today is 23rd Dec and the courier still hasn't received it. Emails go unanswered apart from an automatic answer back which basically says they might take five days to respond and any chasers will be put to the back of the queue again. Not a great way to treat customers. I have no idea whether I will actually receive the items ordered. Definitely no chance of getting them for Christmas as intended. I am still keeping my fingers crossed for an actual delivery at some point but who knows.
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Max,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
They have gone onto liquidation but are…
They have gone onto liquidation but are not pointing this out on their website. I returned two hats and have had an e-mail to say I’m unlikely to get my money back from the liquidators.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Appalling customer service
Appalling customer service - I’ve been waiting for a refund for around a month now, having received an email estimating it to take 7-10 days to reach my account nearly a month ago. I’ve emailed 3 times with no response (they say it’ll take up to two days!), and have tried ringing with no answer (they list their number for a more immediate response). The return itself and its confirmation were quick enough, but otherwise at this point it looks like they’ve stolen the money!
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Gideon,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Swift and as expected
Made an account on looking at hats as quite fancied a couple. Got the new customer discount easily enough (just activate tab when account created). Bought the two caps after using the measuring advice given. Arrived super quick (DPD delivery which is always appreciated), and well packaged. Caps are very good quality materials nicely made, and yes, measurement worked, they do fit well! Very efficient and swift experience.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
I bought a superfine panama hat on their webshop
I bought a superfine-panama hat on their online shop. When it arrived, i found there are many „hangnail“ on it ( i don‘t know if it is normal), and the hatpin fell off.
I also bought a elm „classic fedora“ last year . I was attracked by the soft felt(the felt is much softer than my Jrmarengo‘s) , also they used a “crown range”hatpin.
It seems that they are not going to run a summer discount this year. And it is upset that they stop selling „knightsbridge fedora“ , „Adventure/Poet hat“ and their „Homburg hat“ any more, also raised they the price of „foldable fur felt hat“ this month.
13. heinäkuuta 2025
Oma-aloitteinen arvostelu
Caveat Emptor
I ordered a Baker Boy Cap in Navy wool, which was on sale. I received an email the next day from Christys' saying they are out of stock.
I then ordered another Baker Boy Cap in Navy cotton that was also on sale. The next day, I received another email from Christys' that the cap was also out of stock!!
I have a Baker Boy Cap in Black wool from Christys', and it is made in China which I only found out a few moments ago from reading one of the reviews.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi Sarad,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Customer service is terrible
Customer service is terrible. Placed an order for a size 60 which was available online and they of course took my money. I then get a very blunt message that they don't have size hat in stock and advised I will get a refund in 10 days. I contacted them and advised that I was a little bit surprised that there was this issue when they advised that this hats are hand made to order. Reply was that they don't have the hat components. I then get another notification 10 days later that my refund would be made in another 19 days.. 20 days in total... I have asked when they expect to have the hat available in my size and they have said "Next season for SS26" No other explanation and this hat and size still shows as available on-line.,
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Christys' Hats
Hi,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Nice hats but poor customer service
I have a few christys hats. They are nice hats but the sweatbands are stiff, and uncomfortable.
As for the company. They advertise that if you sign up to their newsletter, you get a 12% discount. I signed up, and never got a code. I sent them numerous messages via their website, and Facebook and Instagram message platforms. No response whatsoever.
I get the feeling that they don't care about the customer.
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
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