ChopChop Arvostelua 648

First time user of chop chop,order got cancelled after 45 minutes,phoned customer service who said it hasnt been cancelled,the driver cancelled...was all very confusing...anyway shopping turned up after 1 hour 30 mins...BUT...was charged twice and bank put a block on the card thinking it was suspicious activity....i would stay clear and chop somewhere else...i mean shop lol

Public complaint – unacceptable service

Sainsbury’s Chop Chop is a complete failure of a service.

Order placed early Saturday. Cancelled 1.5 hours later with no explanation. No contact, no reason given — I had to call to find out what happened.

Four days later I still haven’t been refunded. Taking payment instantly, cancelling orders, and holding onto customers’ money is unacceptable.

This isn’t a one-off — it’s repeated poor service, poor communication, and zero accountability. I will not use Chop Chop again, and this experience has put me off Sainsbury’s entirely.

Fix the refund. Fix the service. Do better.

Terrible service
I ordered for the first time and it took over 2 hours.
Called customer service twice and they were so unhelpful and rude.
Some things were our of stock and others substituted with completely different things.
Definitely won't order again.

Att det är god mat, dem jobbar bra på de dem jobbar med.

Kände mig bara glad det sättet de behandlade mig och dem var otroligt snälla.

Was expecting my chopchop order (stupid name) and it didn't turn up from the Shirley branch in Birmingham.
Rang up and was given the most ridiculous reason that it was voided by the computer. All items were in stock but can bet they had no one to take the order out. If I could have given zero I would have, trust pilot should allow for zero star.

Chop chop Nyköping.
Bra mat, alltid trevlig personal, rent och snyggt, bra parkering.

Maten är bra med lagom portion, man kan bli lätt mätt.

i saw the bad reviews so i tested it today.

the reviews are real. sainsbury's chop chop fast grocery's service is no good. its passed the delivery time didn't get my order no updates no nothing.

stay away don't bother i now have to go through hassle getting refund

Extremely poor service.
I placed an order and waited past the delivery time, only to open the app and see the order had been cancelled with no warning or notification at all.

Why offer a delivery service if you can’t actually deliver? Chop Chop has completely destroyed what was once a good reputation.

The service is overpriced, and when I contacted customer support about the cancellation, the response was unhelpful and poor.

Do not use this service – it’s incredibly unreliable and not worth the money.

Bra och snabb mat.
Mycket bättre käk än amerikanska snabbmatskedjor ala McDonalds, burger king.

what is going on ordered tonight nothing in a hour and a half uber are terrible tonight done a chop chop and same over 3 hours now driver dont bother

Slaveri företag personal som arbetar under urdåliga förhållanden.
Ingen kyckling är svensk endast asiatisk de flyger alltså hit kyckling !

I tried to use this service for the first time today because I was unwell and didn’t feel up to going out. After an hour I noticed they hadn’t even begun to pick my items. I contacted their customer service department who contacted the store. The issue was apparently an issue with their Wi-Fi and I was reassured that the order would come. After five minutes my order was cancelled so I contacted customer services again who said it had been automatically cancelled by the system. I did receive a refund straight away but I certainly won’t bother trying again.

Order cancelled in store 30th Dec and still waiting for my refund 12th Jan. Customer service is based overseas and not very helpfull. I now have to wait another 3 to 5 days to see if I get my refund. I will never use Chopchop again.

Jätte god mat och Super bra service speciellt Elá och Jennifer's

This was an unacceptable experience and feels like a complete scam.

I placed an order through Sainsbury’s Chop Chop delivery service, which was outsourced to an Uber driver. The driver cancelled the order mid-delivery and I received nothing.

I contacted customer service and was told that another driver would deliver my order. After waiting for over an hour, no one arrived.

To make matters worse, I did not even receive a full refund. I was only given a partial refund and was charged 33p for a “carrier bag”, despite the fact that no items were delivered at all.

Charging customers for bags when nothing is delivered is unacceptable. This experience has completely destroyed my trust in the Chop Chop service, and I will not be using it again!!

Wish I’d googled reviews before ordering from Sainsbury’s chop chop. £38 order and they only claimed to fulfill £6 of it which never arrived. The driver took a picture of the front door and it wasn’t mine. You do an order like this to avoid making a trip for a few items but I still have to go. Still waiting on a refund.

Half of my order was missing, despite then going to the same store myself afterwards to find all of the “unavailable items” were ready on the shelves. A pack of eggs were half broken and when I contacted the chat bot to let them know and ask for a refund they said I had to call a hotline to resolve it. Just completely impractical when you’re time-poor, trying to juggle lots of different things and the needs of little children. Ridiculous. Thank goodness I used the offer for free delivery or it would’ve been a real slap in the face. Absolutely will not use again.