Chill Chair Arvostelua 

My husband and I both work from home and are in our desk chairs for 10-12 hours a day. I have a bad back, so was looking for something that would be supportive and comfortable. This chair was everything BUT that. In fact, it caused additional back issues for me. There's also a weird hump in the middle of the seat cushion that's in a very odd spot, adding to the discomfort of the chair.

We opted to send the chairs back under the trial period. They made it extremely difficult to return - emailing for return details, then having to take a video of disassembly and packaging of the chair, all before they would even provide a return slip.

After returning the chair in early April, and following up multiple times about the status of our refund with no response, we finally ended up having to dispute the charges with our credit card company 2 months later. The credit card dispute triggered them to finally reach out in the middle of June, stating "​We sincerely apologize for the delay in updating you. The refund has actually been ready for some time, but we missed notifying you, and we’re truly sorry for that. We’ve now received a chargeback for this order. Unfortunately, because of this, our system won’t allow us to process the refund directly. If you could kindly withdraw the chargeback, we’ll process your refund immediately, no further delays."

HORRIBLE company, and HORRIBLE chair!!!

From the time I messaged them to the time of resolve was nothing less than perfect. I am super stoked they addressed my challenge immediately with a resolve. Happy client tells 10 and unhappy tells 100. Well 10 are def getting told. Thanks Chill chair.

When I began searching for a new massage chair, my goal was to find something the whole family could enjoy. After coming across the Chill Chair on social media, I realised it could be the perfect upgrade for my home office instead.
Running a business from home means I spend countless hours seated, so comfort and support in a chair aren't luxuries—they’re necessities. The Chill Chair stood out with its ergonomic design, massage capabilities, and lounging features, making it seem tailor-made for my workspace.
Before making a purchase, I took time to read independent reviews and gather honest opinions from real users. It gave me the confidence to invest in a chair that goes well beyond basic comfort. Very happy with it!

Amazing! So glad we decided on chill chair!
I was looking for a new office chair when my wife said look at that theres one with a massage option.
So it made me think thats not a bad idea as we could both benefit from the new chair,
But when i looked at the brands that had come up on the web page they had bad reviews!
So i googled massage office chairs and came across Chill Chair!
the product looked so much better than others i had found and event though it was a higher price than the others i decided to go for it!
I couldnt believe it turned up the next day as it meant i could adjust the position of my new desk to suit using the leg rest!
the product was packaged really well and came in a few parts that were really easy to assemble!
the chair itself is great quality and came with enough charge for us to try it out!
Wow its brilliant the pressure adjustment the various massage settings and the chair positions everything!! we highly recommend Chill Chair.

I’ve found the products and the team at Chill Chair as good as any I’ve purchased or dealt with. High quality matched with outstanding customer service. Highly Recommended.

Great product and service experience

Product is really good, and better than I could ever expect. I had an issue with it after a few months, but the team at Chill Chair was so responsive, and helpful, addressing my issue and getting me a replacement shipped so quick! Highly recommend

Chair looks beautiful and the massage is solid. Just wish the seat had a bit more lumbar support for all-day use

Friend of mine had a very poor experience. Delivery driver apparently couldn't find address, returned to sender and Chill Chair stalling over refund.

I’ve had it for two months and I’m obsessed. Everyone who visits ends up trying it. It’s a massage chair that doesn’t look like a massage chair. Win-win.

The chair massage experience is amazing. It feels like an expensive massage chair. The customer support was also outstanding.

Absolutely love this chair. Shipping was very fast. The first chair I received was broken and I contacted customer service. 5 stars as well for customer service. A replacement was sent the same day and I had it two days later. Once I got it set up I used full body mode and it was brilliant. I highly recommend the chill chair and this company.

The Chill Chair is the best desk chair that I have ever owned! It has so many massage choices for your back and even your butt! I never knew it had a butt massage feature when I bought it! Another bonus is that it can be turned into an instant recliner when your pull out the footrest. I like the fact that this chair does NOT have rubber on it because of an allergy that I have, that is a rare find for someone like me. This chair is comfortable and attractive! I get many compliments on the Chill Chair! You can also buy the "sole mate" which is a matching footstool that massages your feet. Go ahead and buy the Chill Chair because your back and butt will be happy!

Very happy with our sole mate purchase. I bought it as a gift for my husband's birthday and he loves it. Delivery (to UK) was very quick and I found the customer services team incredibly helpful when I had a couple of questions. We'd definitely recommend the sole mate

I am really struggling to like this chair, and I wanted to so much. I wish I could talk to someone about my concerns, however that appears to be impossible in the UK. Firstly I find the chair incredibly harsh and extremely painful on my spine with the cover off and not very good with the cover on. The rollers are very unforgiving and do not appear to be adjustable? I think I may have waisted a lot of money on a massage chair that just grinds up and down my spine and leaves bruises and discomfort. I do not know how people find this relaxing or even comfortable

I had a fantastic experience with Chill Chair’s customer service rep Emma. From the moment I reached out with a question, their team was quick to respond, incredibly polite, and genuinely helpful. They made sure all my concerns were addressed and followed u I had a fantastic experience with Chill Chair’s customer service. From the moment I reached out with a question, their team was quick to respond, incredibly polite, and genuinely helpful. They made sure all my concerns were addressed and followed up.

This chair is amazing. Having that 10 min massage is life changing at work. The orange is more terracotta and perfect with cherry wood. The only negative with the chair is the seat is a bit to firm.

WOW!!! Excellent Service!!
I ordered my Soul Mate on Saturday and also sent an email asking if they could possibly have it delivered to me on Tuesday as it is my only day off.
It’s Tuesday and it’s just arrived!!!🤩🤠 so impressed, but that’s not all!
This foot massager is so strong! Love it and I’ve only used it on the lowest setting so far!
I ordered white as not a great colour selection, but was pleased to see it is more of a very light gray and so perfect colour for my living room.
Hats off to you Chillchair and team! You are so responsive, deliver and great quality product!!!!
I will get so much use out of this!
Highly recommend- you won’t regret it! 😊

When i bought it i was hoping for it to be good at massaging and being a chair. Theres no problem on its main thing which is massaging. but for me, it is only ok as a chair. like it is comfy to sit at but the arm rest is too low for me and cant be adjusted. the height makes sense if your just sitting on it but when i work on my laptap for example the armrest becomes too low and my arms have no where to rest at. The chill chair customer support did try to help me on fixing my arm rest problem with it

super frustrated. Despite reviews this is NOT easy to put together! It’s is very heavy and unless you’re young or strong it’s hard work.
It is a nice massage but uncomfortable as a chair and not ergonomic.
I’ve been trying to pull it apart to send back. 3 people have tried and it’s impossible. We’ve watched videos and almost hurt ourselves trying. It will not come apart! This has been going on for 3 weeks.
They are refusing to send a return label because the pole is impossible to remove! They want me to get a handyman to pull it apart which will cost $200 and they’re refusing to pay for it!
The trial is NOT risk free!!! The support is delayed and in USA time- the Australian support is non existent.
Do not buy unless you want to pay $1500 for a chair that’s not suitable as an actual office chair!