chemistwarehouse.co.nz Arvostelua 173

Prices are much cheaper than brick and mortar pharmacies and about the same as pharmacy direct but CW has a lower spend threshold for free delivery. The only issue I have is the lengthy time it takes for an order to be dispatched, even when there's no pandemic- the last was a week.

Filled out online form to request return an unneeded product and got an lengthy email with useless information.

Tried calling them for hours and nobody bothered to answer the phone.

Avoid by all means!

Very cheap prices, 2 days to get here, love the service.

They are in your face with advertising on TV and can be cheaper so thought I'd give them a go as they don't have a physical store in our city. However items take so long to be dispatched you may as well buy direct from China if you want cheap, or pay a bit more if you want stuff dispatched in a few days.

Products are cheaper, but what's the point if they keep sending out online orders with incorrect items or items missing? Also, items listed on their website are often out of stock when ordered.

they might be cheaper than anywhere else, but that is the only good thing about this shop. Buyers beware for online shopping. If ANYTHING goes wrong with a delivery you can NEVER get in contact with anyone, either facebook, phone, or email, to rectify the situation.

Five days to dispatch in the peak of the pandemic, not too bad. One item wasn't available but was promptly refunded, and shipping still free (the refund brought it under the $50 spend).

As per other reviews, if you have issues with your order, you are done for as you can't have it fixed as there is no one that answer the emails nor the phone!

Terrible service if you need to call in. None answers the phone. Good luck getting your repeat prescription on time.

Wrote a complaint three days ago, then followed it up with three phone calls to customer services where on each occasion I waited 30 mins. or more listening to some soft music with nobody answering or telling me that they were busy or what position in the queue I was.

This is a disgrace and should be sorted soon or I will shop elsewhere!

I would NOT recommend buying from Chemist Warehouse, even if the products are cheaper. It's not worth the sheer frustration and humiliating customer service. I had a terrible experience where a click and collect order was cancelled for no reason. The call centre wouldn't help, the store never answered the phone, and when I went into the store they blamed me! I gave them a second chance and ordered a delivery. This time I waited 11 days only to be emailed that 10/11 items were cancelled because "the product(s) you have purchased cannot be sourced due to a supplier issue". I would cry but the tissues I ordered won't be arriving.