chemistwarehouse.co.nz Arvostelua 173

Oh no Chemist Warehouse - what has happened to you? Multiple orders recently have had items that were cancelled as not available and that is when I was actually able to get to put something in my cart for delivery. Too many items are In Store only and Henderson store seems to have no stock at all. Recently looking for a reasonably priced fragrance to click and collect but gave up after first 25 (yes that twenty five) items were not available in Henderson. Please can you set up your website better so people can select their store or for delivery then just show what is available. Just cannot be bothered trolling through to not be able to shop. Emails to customer service go unanswered. Sadly there is now more competition who are much more efficient and have easier to use websites that I will shop with in future.

purchased a few items on the Saturday including a pack of disposable cloves. It was one of the assistants who gave them to me but when i tried them on at home they were to small. So took them back for exchange BUT was told we don,t do that because i have opened them. So no refund no exchange or anything. Phoned Head office and it took a day and a half to say the same thing. Will not be shopping there anytime soon. Beware.

I put in an order online on Sunday evening and received my well packed parcel at 8.15am Tuesday morning via NZ Post. Great service. Fast Delivery. Delivery fee was only $5. Very happy.

Chemist Warehouse online orders are yet again painfully slow ( 4 time) to be processed.
Whilst pricing is fair if you in a hurry for items don't bother ordering online from them.
They offer everything online but never actually have ready for shipping.

We purchased an Omron Hem-7144T1 blood pressure monitor. After a week of consistent 'out of range' readings I went to my doctor. I was worried something might be wrong with my blood pressure. I told him about the Omron readings so he checked my BP twice, once when I got there and again before I left. Thankfully both were fine and in normal range. He made the comment 'ditch the Omron'. We took it back to Chemist Warehouse Te Rapa Hamilton. After explaining about the consistently 'out of range' low and high readings, and about going to my doctor and getting perfect BP readings, we asked if they had another similar product we could swap it for. They didn't so we asked for a refund. Here's where all the drama started. The assistant was gone for ages (probaby testing it out the back). Then he comes back and tells us it's normal to have differing readings during the day. We explained it wasn't normal to have them off the charts abnormal every time. He said we were probably not doing it correctly so we suggested that we use the display model to show how we were doing it in the correct manner. We were all abit taken aback when the display model showed very high readings so the assistant placed the cuff around my arm and tried again. Once again the reading showed a completely different out of range reading. By this stage we were convinced the monitors were faulty. We asked for a refund. After disappearing again for ages he returned to say they couldn't refund until they had sent it back to the manufacturer to check. We said we purchased it through Chemist Warehouse,
it was their duty to refund us and deal with the manufacturer themselves. They refused that and said they would get back to us in a couple of days. I had to call them a week later. They still wouldn't process a refund and said they would get the manufacturer to call me instead. I refused this form of communication and reiterated this was their job to liase with them not ours. It's now been a month and they have not contacted me to resolve this situation nor have we received a refund. We are fed up with their shocking service, or should I say, disservice. By the looks of many of their other reviews, we are not the only customers they've treated with callous disdain. Why should we have to put up with this ill treatment. Maybe it's time to show businesses that money talks. Spend your hard earned $$ where you count as a valued customer and are treated with respect and dignity.

Prices are good but their delivery is sooo slow (which I'd forgive if they gave free delivery on orders over a certain amount but they don't seem to as my orders have near the $80 mark). Fine if you want to buy a bottle of perfume but pretty hopeless if you want medical supplies. You'd be over the ailment before the order arrives

Worse experience at a chemist ever. Ask three different staff where I could find an item, and the best person pointed in one direction! Thats it! They all should be ashamed and Fired. Thanks Frazer Cove chemist warehouse!

Bought items online and deliberately went over $50 for free delivery as at the time it was more convenient to have delivered due to work commitments. Received an email saying Shampoo were on backorder. I rung up to find out why they were on backorder because Botany had them in stock and they were my closest store. Was told that online orders came from their warehouse, not store. I have received items from stores in the past. Anyhow waited 3 weeks and they have cancelled order to say they are unable to get. This is a shampoo that they always seem to have in stock so instead of asking if I'm happy to wait a bit longer, they cancel. Now it is over twice the price I paid. Had I known in the first week this would be the case I would have made an effort to go to Botany to buy at the same price I paid online. I have asked if they would email me something to say I could purchase the 2 at the same price as what I paid and I would take that to Botany, so I got the same price (like a Raincheck that Countdown offers), however they aren't replying to that email. Luckily I have a backup of Bargain Chemist who I will now start purchasing from. If Chemist Warehouse are going to treat customers like this, then they don't deserve me as a customer. If items are not available online then you need to adjust your website to reflect this, "not available for delivery".

Yesterday (27/4/2024) I bought 1 Bioderm ATOD S/OIL 1 LT. The price displayed on the shelf was $38.24 but when I paid at the checkout I was charged $44.99. As I walked out of the door I checked the invoice I noticed I was overcharged. If I had not checked the invoice I would not have noticed being overcharged. I always shop at Chemist Warehouse but this is the first time I had checked the invoice. Now I am wondering how many times I have paid more than the price shown on specials. I am writing this so that all the shopers check what they pay for and not just be fooled the price that is shown on soe isls.

I'm sure that this is not the first review where returning perfume has resulted in a bad review. My experience. My son bought me a perfume from South City chemist warehouse, was not advised of your returns policy , for my birthday. One week later I returned the unopened product as i don't wear it to be told no returns for perfume are allowed, despite advising that I wanted to exchange it, not refund it but to top up another perfume costing $70 more.
Chemist warehouse you should be ashamed of yourselves! This was my birthday present which will not be used.

Being my go to suffice to say that i will not be using your services for the foreseeable future and will of course spend my dollars with your competition, Bargain Chemist. Your policy is not clearly advertised for all to see in store and my son was not advised of your policy at purchase ..if he had been he would not of purchased...(policy is in small print on receipt-I didn't see it).
Finally I do hope that you lose business as a result of my review, buyers beware!

Bought a produce for well over $100. Turned out to be faulty. Went to return it, were told that there was a review process. After three weeks, and at least three return trips, were told to sort it out with the producer and that we would only get vouchers in return. Absolutely no contact during the three weeks, the final visit took almost an hour of waiting around.

Nice experience shopping online from chemist warehouse! When one product was just slightly delayed, they sent a gift to make up for it: a little jar of Rosehip skin cream, a lovely product that I wouldn't usually be able to afford, so it's the perfect treat.

They also occasionally offer coupons, and I was able to add several low-cost basics to an order this way. Even without counting the perks, I find chemist warehouse still cheaper than anywhere else, and it's the only one with a large range of products in my small town so ... thankyou :-)

great prices and very helpful staff

No stars zero
I spent a fortune on my fav perfumes purchased at other reliable stores wanted to give ChemWarh a go… perfumes are FAKE Chinese ripoffs

Bought a perfume which I did not realise was defective, but because I did not return it within 7 days they won't replace it even though there is no smell to the perfume!!!

Purchased 5 items today & worked out in my head cost was around $90. Cashier said $152. I questioned that & he couldn't explain the difference 2 me. He re-scanned the 5 items, total was $92. This has happened before to me. Phoned later to provide them with feedback, man seemed totally uninterested. They've lost a good customer.

Four business days (plus a weekend!) and they haven't even PROCESSED my order yet.

9 days and no product. Was told it was out of stock and would get back to me shortly. Is that minutes hours days or weeks shortly.??? Rang repeatedly for 4 days after all online messaging was not replied to, no matter what option. Was put on hold for 20 minutes then automated voice said to busy to answer and hung up. Rang the closest store and they rang them received an immediate email from online saying it was marked urgent and will be out by last night. HAS ONLY JUST BEEN DISPATCHED THIS AFTERNOON. MAKING THE EMAIL A LIE. It will noy arrive till Monday morning 12 days later and if I had not rung a shop I would still be waiting. And immediately after purchase price Increased by $7 !!!!!!!! Have already found 3 cheaper suppliers after their huge price hike that are considerably cheaper.
Shop around peeps. Do not recommend thus lot at all.

Shocking ordered week ago still not delivered then said items out of stock No updates on the site requested refund no reply DONT USE THEM

Products at Chemist Warehouse often feature inflated RRP$ (Olaplex is the worst example), and often products are the same price elsewhere, and sometimes cheaper. I think when they came into the NZ market products were actually cheaper, but this is no longer the case and this was their strategy all along. A bit like what The Warehouse has done. Also, CW like to remove negative reviews. Not cool.