chemistwarehouse.co.nz Arvostelua 173

I have been to Chemist Warehouse Hastings three times. Unfortunately, on my own I haven’t been able to find the products that I needed. This store has a lot of stock and finding what I want is time consuming. The women in the aisles have been reluctant to help, they have been too busy stocking the shelves or disappearing. The only redeeming feature of this store have been the pleasant checkout people.
Re the Carter endorsement, I would have thought that being top sportspeople in their time, the Carters would have been loyal to NZ chemists.

I'm beginning to think the online chemist warehouse opens produces...lately, with purchases online I've received packages that don't have the clear wrap on them...the boxes are dented and the barrier that sits on the top of the face cream missing....these produces are not cheap....

Prompt and efficient service
Any faulty producers were efficiently refunded.
Great savings
Efficient email replies

When this pharmacy first came to NZ the savings were genuine. Now I'm getting sick of their false advertising and use of superlatives eg; "you won't find better prices" and "stop paying too much". Blackmores omega brain recently purchased for $36. Checked afterwards to find most other pharmacies at $28 - $33. Same with other products. Prices have crept up to almost the same as any NZ pharmacy and sometimes higher. A price check on their .com.au site shows AUD$23.49 - kiwis getting ripped off again. Will shop elsewhere now.

I got a fast delivery for my items to arrive 3 hours after I placed the online order. I didn’t receive my order until 10am the next morning. Warning you so you don’t make the same mistake I did. Save your $15. And when I called both chemist warehouse store and head office I was met with the same outcome. “A third party delivers it and it’s out of our hands” when I asked for my money back (bc I don’t think it’s fair that I paid the delivery fee and it didn’t arrive it time) they told me they couldn’t and to contact the third party that delivers it instead. Absolute waste of time and money.

Chemist Warehouse definitely saves you money. And they have a huge selection of products. But is it worth it? They have a very rigid, virtually non-existent refund policy even for faulty products so one needs to be very sure when purchasing. They don’t give a personal touch nor do their Chemists seem to be very knowledgeable. I would choose to pay the extra to go to an alternative pharmacy if the service was what I have experienced in the past but currently, those in my area aren’t any better. Many of my friends however have opted for pharmacies in their locations because of the personal touch and the help they receive.

Simply bad online service.
I ordered and after 2 days get a notice out if stock. Ok, this can happen but then they write that they will send order in 4 weeks if I do not cancel the order through their contact form!

My first time ordering anything via Click and Collect and what a pleasant surprise! Excellent service from Chemist Warehouse in Rolleston. I must admit I was feeling apprehensive after placing and paying for my order, only to then come across the Trustpilot website and read the many negative experiences that customers across NZ had had with their local Chemist Warehouse store. Fortunately, my order went through without a hitch. I duly received notification within the four-hour window that my order was ready to be collected, I went in straight away, was greeted by a charming young woman at the counter, my items were checked and it was precise - all five items were in stock as indicated on their website. Well done, Chemist Warehouse Rolleston.

Wairau chemist Efpos machinese putting position was putting too high, also put a piece paper advertisement affecting my card to swipe and my fingers to put in the PIN number.

Went to my nearest Chemist Warehouse Milford with my faulty hairspray. First they tried to fob me off with “we only exchange within 7 days” jargon. I put paid to that bit of bs when I mentioned the NZ Consumer Guarantees Act. Clearly didn’t like that so they wouldn’t exchange and so I had to drive all the way to Glenfield to get an exchange. Staff at Glenfield were quite surprised that Milford wouldn’t exchange.

No one comes at count to serve you no matter how many time you ring the attention bell. Been there 3 times and same thing thing no one helps you to out. No one is on counter.

I had ordered a cologne gift set for my father for Xmas this year, ordered well over a week ago, still hasn't arrived, no email saying it may take a bit longer. Starting to wonder if the courier has lost it.. Now I can't give to my dad like I planned to tomorrow.. Thanks chemist warehouse, absolutely excellent. Next time I will be using perfume nz, and bargain chemist. Absolute joke.

Took a Prescription in, I was clearly in agony having just had a tooth out. Was told I would have to wait 30 mins at least to get a script because I wasn't a regular customer. I told her that was discrimination, and I would go elsewhere. I took my script to a pharmacy in Linwood, no issues 15 mins and it was done. Even offered Panadol while I waited because they could see I was in agony

I ordered on the 2nd of Dec to try and beat the mayhem, but it's now the 16th when it said the package would be here and still no package. No confirmation of my order until after a week. So slow and frustrating!

Seven days to even despatch an item from their online store. This is the fourth online order and all have been ridiculously slow.

The online buying system is so slow to fulfill orders that it cannot be recommended for any medical items or prescriptions that you might require. It could easily take 2 weeks for your item to arrive.

Ordered some paracetamol online as at home with a broken leg and can't get to a pharmacy. Heard nothing for nearly a week. Called them to find out what happened and get all these sob stories about being busy. In the meantime I have run out of pain relief so that isn't much fun! This is for paracetamol (basic!) and so much for their promises on their website for past delivery!

Worst Customer Service

It's not the first time ..... where their system shows in stock online & when u go that particular store it's not available

Adding to it ....staff trying to be helpful( which is good & appretiated)......direct You to a diff store......& u drive there out of your way only to find out it's not in Stock again......

Had to complaint about this as it's happened a few times over the years

I made an order last Monday. Was collected by courier on Tuesday.
I live in Christchurch and parcel is still sitting in Auckland.
It has been sitting there since about a week ago.
I honestly wouldn't waste your time buying online. Just go into store to purchase. I would have if my item had been in stock in my local store.

Items in my order were removed because they were out of stock. It wasn't worthwhile going through with the order without the those items, but they wouldn't let me cancel my order either.