no communication unless i chase them lies excuses and breaching their own code of conduct....£1500 for bike £10 fast delivery..ordered 10th july and they cant find a courier to take it...wanted more m... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
great customer service I will definitely buy from you again, I am actually looking to buy something else very soon. I also have 2 other friends that have a Land Rover defender and... Näytä lisää
Yritys on vastannut
Great advice, coordination and communication from Nikk at Chelsea at from Lee and his team at Bradford. So pleased that this was done with such professionalism and my jeep looks awesome. Brilliant! Th... Näytä lisää
Yritys on vastannut
First of all, a company that is well known and amazing with its unique products and other things, and most importantly, the wonderful employees, service, quick response and ideas that make you feel li... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Chelsea Truck Company
Yrityksen kirjoittama
A connoisseur of both luxury vehicles and refined design, the Chelsea Truck Company stands proud in providing bespoke design pieces for exceptional individuals since 2013.
Redefining the 'Chelsea Tractor' to purvey a whole new meaning, each truck is subtly enhanced to accentuate its prestige whilst still maintaining its classic style.
Working exclusively with only the finest of iconic trucks, CTC and the KAHN® design house always place sophistication before ostentation, and originality before convention.
Whether you're looking to bring in your existing vehicle to us for a tailored conversion, have a selection of premium parts shipped directly to your location globally, or desire a fully bespoke build crafted from the ground up, Chelsea Truck Co. is here to turn your vision into reality.
From meticulously crafted light alloy wheels and exterior styling elements to complete bespoke leather interiors, every piece we design is a seamless fusion of style and performance. Using only the finest materials and advanced manufacturing techniques, we have proudly set the standard for upgrading and personalising vehicles for over a decade...
With over a decade of expertise in transforming Land Rover Defenders and Jeep Wranglers, Chelsea Truck Co. proudly extends its portfolio with an expansive collection of bespoke styling upgrades for an ever-growing range of vehicles: Land Rover Defender, Jeep Wrangler, Ineos Grenadier, Mercedes-Benz G-Class, and Toyota Land Cruiser.
Yhteystiedot
31 Cheyne Walk, SW3 5HX, London, Yhdistynyt kuningaskunta
- 0207 751 4555
- info@chelseatruckcompany.com
- chelseatruckcompany.com
4,1
Hyvä
41 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
no communication unless i chase them…
no communication unless i chase them lies excuses and breaching their own code of conduct....£1500 for bike £10 fast delivery..ordered 10th july and they cant find a courier to take it...wanted more money to deliver...still not a happy custamer...
10. heinäkuuta 2026
Vastaus yritykseltä Chelsea Truck Company
Dear Michael,
We are sorry to hear that you feel this way.
For clarity, the item ordered is a large and heavy e-bike which requires specialist handling due to its size, weight, pallet requirements and battery. Unfortunately, the website displayed an incorrect shipping charge at checkout, which resulted in a delivery cost of £10 being applied to an item that is considerably more complex and costly to transport.
As soon as this was identified, we contacted you to explain the issue. Although the shipping charge was incorrect, we agreed to honour the £10 delivery cost as a gesture of goodwill rather than cancelling the order.
We also explained that we would need to obtain suitable courier quotations before dispatch, as this is not a standard parcel shipment and must be transported correctly and safely. This process has been ongoing, and you have been kept updated by our head office throughout.
We appreciate that delays are frustrating, however we do not accept that there has been no communication. Our team has responded to your calls, emails and messages and has provided updates while suitable transport is being arranged.
We remain committed to completing the order and delivering the bike to you as agreed, but it is important that an item of this nature is shipped properly rather than rushed through an unsuitable courier service.
Kind regards,
The Chelsea Truck Company Team
Great customer service
1. heinäkuuta 2026
Vastaus yritykseltä Chelsea Truck Company
Thank you, Christopher, for your review.
We’re pleased to hear you received great customer service from the team. Your feedback is really appreciated, and we hope to assist you again in the future.
Many thanks,
The Chelsea Truck Company Team
Site was very easy to use and logistics…
Site was very easy to use and logistics very good
29. kesäkuuta 2026
Vastaus yritykseltä Chelsea Truck Company
Thank you for your 5-star review.
We’re delighted to hear that you found the website easy to use and were pleased with the delivery and logistics service.
We really appreciate your support and hope to assist you again in the future.
Many thanks,
The Project Kahn Team
Vastaus yritykseltä Chelsea Truck Company
Thank you for your kind feedback, it’s greatly appreciated.
We’re pleased to hear you found the team responsive and easy to deal with, that’s exactly the standard we aim to maintain.
If there’s anything more we can assist with in the future, don’t hesitate to reach out.
Many thanks,
Premium price, poor durability and weak support
I purchased an Iron Man Front Bumper for my Jeep Wrangler JL from Chelsea Truck Co in January 2024.
After just 2 years of normal use, the bumper has developed significant corrosion, not only around the bolts but also across multiple areas of the surface and edges. For a product positioned as premium and designed for external/off-road use, this level of deterioration is unacceptable.
I contacted the company and, while they acknowledged the issue, they relied on the 12-month warranty period to deny responsibility. A replacement was initially offered as a goodwill gesture, but only if I covered all shipping and import costs (which are substantial due to UK–EU customs).
When I tried to find a reasonable solution, I was informed that the offer had been withdrawn due to time passing and lack of stock.
Overall, very disappointing experience. The product quality does not match the expectations, and the after-sales support falls short when issues arise outside the warranty period.
I would expect better durability and stronger customer support from a brand operating at this level.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chelsea Truck Company
Thank you for your review.
We’re sorry to hear your concerns, however it’s important to clarify the full timeline here. Your bumper was purchased in January 2024 and is well outside of our 12-month warranty period.
Despite this, in December we offered a replacement bumper free of charge as a goodwill gesture, with the only condition being that shipping and any import-related costs would need to be covered. This was a fair resolution given the product was no longer under warranty.
That offer remained open, however we did not receive any response from you for over three months. By the time you came back to us at the end of April, the final available stock had already been allocated and we are not planning further production of this item.
As a result, it was unfortunately no longer possible to honour the original offer. Goodwill resolutions like this rely on timely communication so that stock can be reserved and actioned.
We always aim to support our customers where we can, including beyond warranty where appropriate, and it’s disappointing that this could not be concluded when the solution was available.
Vastaus yritykseltä Chelsea Truck Company
Thank you for your kind words, it’s great to hear you had a positive experience with the team. I’ll be sure to pass your feedback on to Chris, he’ll really appreciate it.
We look forward to working with you again soon.
An example of excellence.
I cannot praise the team at the Chelsea Truck Company enough.
Very knowledgeable and helpful and a service second to none.
I look forward to doing business again with them.
17. maaliskuuta 2026
Vastaus yritykseltä Chelsea Truck Company
Thank you for the fantastic feedback, it’s hugely appreciated.
I’m really pleased to hear that the team looked after you and delivered the level of service we aim for. We take a lot of pride in both our products and how we support our customers, so it’s great to see that come through in your experience.
We look forward to working with you again soon.
Vastaus yritykseltä Chelsea Truck Company
Thank you for taking the time to leave such a great review, it’s really appreciated.
We’re delighted to hear you’re happy with both the service and the quality of the products, that’s exactly what we aim for every time.
If there’s anything else we can help with in the future, don’t hesitate to get in touch.
Vastaus yritykseltä Chelsea Truck Company
Thank you for your kind words, we really appreciate you taking the time to leave a review.
Providing a quick response and a great customer experience is exactly what we aim for, so it’s great to hear we delivered on that.
We look forward to assisting you again soon.
needed a new rim for a trade in
needed a new rim for a trade in
service was 5 stars
29. joulukuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Thanks for the 5-star feedback, glad we could sort the new rim quickly and keep the trade-in moving without any headaches. Appreciate you taking the time to leave the review, it genuinely helps.
If you need anything else down the line, you know where we are. 👌
The team went above and beyond to…
The team went above and beyond to ensure the product arrived for me the following day.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chelsea Truck Company
Thank you for your kind words.
We’re really pleased the team was able to get everything turned around and delivered to you the very next day. Going the extra mile when it matters is something we take seriously.
We appreciate your support and look forward to helping you again in the future.
Fast communication
Fast communication, very professional to deal with. Great to see a company that produces high quality products with great customer care.
18. joulukuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Thank you for the great feedback.
We really appreciate you taking the time to highlight both the communication and the quality of our products. Good customer care should be a given, not a bonus, so it’s great to hear that came through.
Thanks again for choosing us and we look forward to helping you again in the future.
Great experience every time!
12. joulukuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Thanks so much for the great feedback.
We really appreciate you coming back to us and it’s great to hear you’ve had a consistently positive experience. We look forward to helping again next time.
Bought my dream rims (Mondial Retro…
Bought my dream rims (Mondial Retro RS-Forged Light Alloy Wheels) for my Landy 110. Danny was super helpful and great customer service.
2. joulukuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Thank you for the great review. We’re really pleased to hear you’re enjoying the Mondial Retro RS-Forged wheels on your 110. They’re a favourite here, so it’s always good to see them go to a home that appreciates them.
Danny will be happy to know he made the process smooth for you. If you ever need anything else for your build, we’re here to help.
Thank you again for choosing us.
Above and beyond
Staff pulled out all the stops to get the product to me the next day.
12. marraskuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Thank you for the great feedback. The team will be pleased to hear this. We’re glad we could get everything to you the next day and appreciate you taking the time to share your experience.
Overpriced Plastic
Overpriced Plastic. I didn't realize how expensive it would be to order this part. It was $700 or so online and I ended up paying $1,400 for an ill fitting piece of plastic. The part came in still requiring paint and adaptive hardware to mount. By comparison, I recently ordered a grill and light guards from Plumb/Stark. It came in at the same price but were made from heavy duty metal, that was painted and ready to install. I would never order from this site again.
11. marraskuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Thank you for taking the time to leave a review. I am sorry to hear you feel disappointed, although I do want to clarify a few points so the situation is clear for anyone reading.
The product you ordered is supplied exactly as advertised. It does not come painted or with mounting hardware included, and this is stated on the product page before checkout. Our parts are manufactured in a completely different way to the mass-produced metal items you have compared us to, and the pricing reflects that design and production process.
As you are based in the USA, any import duties, taxes or local customs charges are outside of our control. These are standard for international orders and are the responsibility of the recipient.
If the part is not fitting correctly, please contact our customer service team with photos. We will always investigate and support our customers when something is not right.
We appreciate the feedback. If you would like us to look into the fitment issue, we are here to help.
outstanding customer service
great customer service
I will definitely buy from you again,
I am actually looking to buy something else very soon.
I also have 2 other friends that have a Land Rover defender and a new Range Rover that are interested in buying some wheels.
prices are a little high since we are in malta and we need to pay stamp duty.
so I would appreciate if you would ever be able to give some good discounts that would be truly appreciated.
Well done .
Kind regards,
happy customer, JJ
10. marraskuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Hi JJ,
Thank you for the great review, it means a lot. I’m glad you had a good experience with us and it’s great to hear you’re already looking at your next purchase.
We really appreciate you recommending us to your friends as well. I understand the added costs in Malta can make things feel a bit higher. While we can’t always adjust pricing due to global consistency, feel free to reach out to me directly (kai@kahndesign.com) when you or your friends are ready to order and I’ll see what we can do to support you.
Thanks again for the kind words and for choosing us.
Import fees
Not only was the shipping for a hoodie $80. But then I had to pay import fees of $30 once it got here.
28. lokakuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Thanks for your message.
The shipping cost you paid was the rate quoted directly by our courier at checkout, so it was fully transparent before you confirmed your order.
As outlined in our terms and conditions, any customs or import duties are the responsibility of the recipient. This is standard practice for international orders and is applied by the destination country’s customs authorities, not by us.
I hope that clarifies things, but please let me know if you’d like a copy of the relevant section from our terms for your reference.
Awful experience
Awful experience. Incomplete order sent for parts and after repeatedly e-mailing, no response.
Given the company, the products and the fact I have purchased one of their cars from them, I would expect a lot better service
22. lokakuuta 2025
Vastaus yritykseltä Chelsea Truck Company
I’m really sorry to hear about your experience. The item you ordered doesn’t come with a badge as standard, but as a gesture of goodwill we’ve arranged to send one out to you free of charge.
We always aim to deliver the level of service and quality expected from us, and I’m sorry this fell short on this occasion. I hope this helps put things right and restores your confidence in us.
Excellent service
Excellent service
Goods received on time
The alloy wheels I purchased were better than expected perfection
27. lokakuuta 2025
Vastaus yritykseltä Chelsea Truck Company
Thank you Jason, we’re really pleased to hear the wheels exceeded your expectations. It’s great to know you were happy with both the quality and service. We appreciate your support and hope to work with you again soon.
The Chelsea Truck Company Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.