Charterhouse Mobility Arvostelua 311

My friend bought a bed a few weeks ago and was very disappointed with it. The model she'd been shown needed changes and when it came, no-one showed her how to use it (she'd forgotten in the time between demo and delivery -she is almost 95) and so had I, her friend and carer. We rang to ask for someone to come and help her use it as she was so distressed with the hardness of the mattress (we hadn't been warned it would take several weeks to 'wear in') and was unable to use the top part. A visit was refused - until I said I'd put on a poor ( and honest!) review and then a visit was grudgingly offered. It was 'too far' was the excuse. My friend refused then as she didn't like the attitude. We've heard nothing since and feel the after-sales service for a £5K bed is appalling and would definitely NOT recommend unless the buyer lived local to Bury St Edmunds.
EDITED AFTER placing this review, a director contacted me, and initially tried to make excuses for his employees (including the girl who was so off-handed when we rang about the hardness of the mattress), but agreed they needed further training. He then offered to send someone to help with using the bed. Ed, the lovely man who demo'd the bed to sell it, came and stayed until my he was satisfied that my friend now knew how to use it and was much more comfortable with it. He also left his contact details in case further help was needed.
I've added a star for Ed's expertise and kindness, but will not remove the review as was hinted at, as it is honest, and I think it a shame that I had to put on a bad review to get any help in the first place.

I was with my friend who was buying a rise and recline chair for herself. The demonstrater, Henry, was knowledgable and helpful, and very friendly, I found myself chatting to him and so did my friend. There was, however, no lack of proffessionalism.

Henry helped my friend decide what fabric to have her chair in, what extras she wanted, let her try out the added features in the display chair, mentionned a deal to get her a fireside chair for a reduced price, and explained the origin of everything (hurrah for British workmanship, German hydraulics, and Beligian textile mills!)

An overall pleasant expeience and my friend is looking forwards to delivery of her chair.

Henry demonstrated the chair well. He was very polite and professional. The chair is well made , made to last and so is the motor. It is very comfortable to sit in and massages well. I bought an extra chair on the offer and accessories. I look forward to receiving it and paying the balance.

I had Ray come out to visit me for a new bed. What a Ray of sunshine! He took great care of me and helped me select the perfect bed for myself. Charterhouse are a great company as I have friends that have used them before and every time they have been superb. Couldn't recommend them enough! Thanks Ray and Charterhouse!

FIRST CLASS SERVICE FROM START TO FINISH.I ORDERED A NEW RISER RECLINER CHAIR WHICH WAS MANUFACTURED TO MY MEASUREMENTS AND SPECIFICATIONS, DELIVERED, ASSEMBLED AND DEMONSTRATED ON TIME BY ED. ED ALSO TOOK MY OLD CHAIR AWAY, AND THEY PAID ME FOR IT. THIS IS THE SECOND CHAIR THAT THEY HAVE MADE FOR ME AND THE CHAIR IS SUPER COMFORTABLE. HIGHLY RECOMMENDED.

Henry visited today and gave us his undivided attention. He was polite professional and very nice to deal with. A young man who knows the product and gives sensible answers.

Joe was very helpful very impressed with him and explained everything. Looking forward to my new bed with a better mattress!

We met Henry at our home this afternoon and found him to be a very polite professional person. We picked a stock two seater sofa which met our needs perfectly and in a fabric which exactly matches our decor as well!!
We will be contacting Henry again
In the not too distant future for two rise recliners in the same fabric absolutely brilliant service would highly recommend!
Thanks Henry trust you had a safe journey home look forward to doing more business with you in the future
John and Trish Grange

We were visited by Henry who gave a very informative and friendly demonstration. He covered everything we wanted to know and explained to us things we hadn’t even thought of!
We were all very impressed by the chair and him.

What an amazing service from start to finish. Rai was a lovely person who really took all our needs into consideration. He took his time to listen and explain everything. We were kept informed throughout the process. The delivery was amazing. Jamie and Kieren really went out of their way to help. The chair is comfortable and solid. So happy we chose Charterhouse mobility.

Great service and a good help by Joe

Second review
Bed for my wife was delivered yesterday and what a difference it has made for my wife who is ill at the moment, she had the best nights sleep that she as had in weeks.
I would like to say a huge thank you to all the team at charterhouse for the excellent service, 5 stars is not enough.
Thank you so much from Ann and Don.

I needed a new chair before my knee replacement so I booked in a demonstration for a chair. Ray came to see me who was brilliant in helping me select the right chair for me. He made me feel really relaxed and the entire process was really smooth. I could not recommend Charter House Mobility enough. Thank you very much for taking care of me.

Ed arrived this morning on time with a demo model chair
He was a first class instructor in the chairs and gave us a full briefing and demonstration which gave us confidence in the chairs he was professional friendly and very helpful in answering all our questions which made our decision easy in ordering 2 x chairs
There was never any pressure on us to purchase the chairs and he fully understood our needs
He was a credit to the company throughout and himself
very many thanks to him and the staff we spoke to on the phone as the were also friendly and helpful
John and Pamela

All questions were answered politely. Sound knowledge of product. Made to measure dimensions. Professional visit. Expensive but will last with full warrenty.
Thank you for being so efficient.

A gentleman named Joe came to demonstrate an adjustable bed and stayed for a full two hours answering every question I had and taking care to ensure that any bed I might order would be the correct one for my needs.
Respectful, polite and friendly, Joe is a credit to the company

We had a demonstration and fitting for a chair done by “Joe”
He was polite and professional throughout also answered all our questions.
We placed an order and if the end product and delivery are as promised we will be very satisfied.
John & Sandra

Joe turned up at the correct time was exceptionally knowledgeable about his products and took his time to ensure everything was understood by me.

Joe was a really pleasant person dealing with my elderly mum. Making sure the chair she wanted was going to be right for her needs.as she suffers with arthritis in back hips and knees, he was first class, he was honest and not pushy. His knowledge of the product and reasoning of different aspects of the product was outstanding. Thank you Joe

I purchased the Henley chair back in 2021 and unfortunately an issue arose recently which involved some of the mechanical parts. Upon calling Charterhouse Mobility, I found their customer service team exceptional. They listened to me and problem solved and this will result in my chair being repaired this week. Great job and thank you.