The representative Henry was very helpful. He showed us a demonstration chair and carefully explained the riser recliner workings and went through the health benefits. He measured the customer and... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Fantastic delivery by Danny and Wayne, who delivered my mums new bed. They went above and beyond and even hoovered the floor before building the new bed! Danny explained all the controls very well and... Näytä lisää
Yritys on vastannut
Just had my new recliner chair delivered this morning by two lovely guys so polite so helpful,ran through how the chair works made sure I was happy with if ,then they asked if they could help to move... Näytä lisää
Yritys on vastannut
Although I gave a bad review previously once I spoke with Tom and my problem was sorted my Rise Recliner arrived today. And have to say I am delighted with the design which is a far better design than... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, Yhdistynyt kuningaskunta
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4,8
Erinomainen
311 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 25 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great company
Ordered a riser recliner and from start to finish the company were brilliant. The chair is very good quality and very comfortable. Had to call them couple of days after it was delivered as slight adjustment needed on the depth of the seat, Jack arrived the next day and adjusted the seat to help my mum sit more comfortably and offered to call back in a couple of weeks to see if all ok. Fantastic company would definitely use again
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. It means a great deal to us all at Charterhouse to know how pleased you and your mum are with the riser recliner chair she has received and the service we've provided.
If we can be of assistance in the future, please do not hesitate to contact us. We are always here to help.
Best regards,
The Team
Ed came out showed my Mum a rise and…
Ed came out showed my Mum a rise and recline chair, we had seen lots of different companies but this chap new everything there was too know
Ed let the chair sell it self, no pressure he had a vast aray of colours as well so mum managed to match her existing suite! A very happy lady thank you Charterhouse!
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for your 5 star review! We're thrilled to hear that with Ed's help, your mum has been able to choose her bespoke riser recliner chair with fabric to match her existing suite!
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Service has been great start to finish
Service has been great start to finish, the care team were so helpful and went through everything with me so I really understood what I was getting
No pressure at all, a delightful experience
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for letting us know that the service you've received from Charterhouse Mobility has been great from start to finish. Our customer care team will greatly appreciate your feedback and we're all so pleased to hear that this has been a delightful experience for you.
With our best wishes,
From all at Charterhouse
I've recently had a lovely…
I've recently had a lovely demonstration from ed he was so polite and professional i really can't wait to get my new chair and bed
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your glowing review regarding your demonstration with Ed. We'll certainly pass on your kind words to him and we trust that you'll be delighted with your new furniture.
Best regards,
From all at Charterhouse
Good from start to finish!
I needed a new bed rather urgently. My mattress had collapsed, and I could not easily transfer to my wheelchair. I made a phone call to Charterhouse, and Henry was with me within 24 hrs. He spent 2 hrs assessing my needs (and asked questions I wouldn't have thought of until much later!) and 3 weeks afterwards my bed was ready. Following good communication with Jennifer in the office, it was carefully (and cheerfully!) installed by John and Giles (a father and son team) and I was shown how to use it. I have had 7 good nights sleep since!
I would thoroughly recommend Charterhouse.
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review. At Charterhouse Mobility, we endeavor to provide the best possible service for our customers and it means a great deal to us all to know how happy you are with the service you've received, from your initial enquiry to the delivery of your adjustable bed.
We're delighted to hear how well you are now sleeping!
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
Finally, the perfect chair after seeing so many! Highly Recommend!
I was looking for a new chair for myself. Having bought chairs from Oak Tree Mobility and Furniture Village, I was not satisfied.
I then had demonstrations from HSL and Willowbrook and was still not satisfied.
Then came Ray from Charterhouse Mobility. Ray was very informative, kind and courteous. The chair he showed us was very comfortable and he also took care of my needs. He was able to spot adjustments that I needed, that no other company had and it meant that I am now finally getting the perfect chair for me!
Thank you Ray and Charterhouse Mobility
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
We are thrilled to hear how happy you are with the service you've received from Charterhouse Mobility. Thank you for your lovely feedback regarding your demonstration with Ray, who has assisted you in finally getting the perfect chair for your needs. We'll certainly pass on your kind words to him.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Team
Great service
Jack, Ben and Ed. Great service. Lovely boys . Brilliant job.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your lovely review. We know that Jack, Ben and Ed will be delighted to hear your feedback and we all greatly appreciate you choosing Charterhouse Mobility for your bespoke furniture.
Best regards,
From all at Charterhouse
Awesome Ray with an Awesome chair
Called Charterhouse and managed to get Ray to come and visit us pretty soon
Ray was polite, well mannered, explained everything thoroughly and made us feel very comfortable and happy with our purchase.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for the glowing review regarding your demonstration with Ray. We know how much he will appreciate your comments and we're sure that you'll be delighted with your new furniture.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Charterhouse Team
Sold a bed to mother no aftercare take your money not their problem.
Shite company
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Requested a home demonstration of a…
Requested a home demonstration of a recliner chair and Henry called the next morning. He arrived on the dot and brought in a chair to show me. I tried it out and he took measurements for width, depth and back height. He explained everything about the mechanism for reclining and brought in swatches for choice of materials which were very extensive. A very good company and Henry was outstanding with his help.
6. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for your feedback regarding the furniture demonstration with Henry. We're so pleased that with his help, you've been able to choose your made to measure riser recliner chair.
We sure you'll be delighted with your furniture, and please let us know if we can be of help in the future.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Joe was great!
Joe was great!
Myself and my wife were looking for a new adjustable bed. Joe was very thoughtful and took his time explaining everything to us. We are both thrilled with the bed and look forward to it arriving soon.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
We're so pleased to hear your lovely comments regarding the demonstration with Joe. Thank you so much for taking the time to share with us how Joe was very thoughtful and took his time to explain everything, so that you were able to choose just the right adjustable bed for your comfort and support.
Thank you for choosing Charterhouse Mobility.
Best regards,
From all at Charterhouse
What a fantastic chair
What a fantastic chair. Everything from booking in my demonstration, to the demonstrator showing myself and my wife the chair options, to making the purchase was very professional, courteous, helpful and easy.
I have been uncomfortable in my old chair for quite some time and had found Charterhouse Mobility online. I was called and was schedule to have a demonstration with Henry. When Henry arrived he was polite, professional and really listened to the issues I was having and made suggestions that have helped ease my back pain.
I couldn’t be happier with the chair I have received. I would recommend CharterHouse Mobility to anyone wanting a comfortable chair to relive you of your aches and pains.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for your wonderful review! At Charterhouse Mobility, we are dedicated to providing our customers with a first class service, from the initial call, to the delivery of their bespoke mobility furniture. We are thrilled to hear how happy you are with your riser recliner chair and if we can be of service in the future, please do not hesitate to get in touch.
Best wishes,
The Charterhouse Team
Not worth the money
My friend bought a chair, extremely overpriced. The guy messured me and not the gentleman it was meant for. The gentleman is was meant for is extremely disabled and leans to the right. The guy who came even took pictures of him on his old chair. And as a mobility furniture, made to messure I thought there would of been extra support on the side he leans on but o no! Even the picture support doesnt support much. I've emailed twice only to be ignored.
28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you for your comments on behalf of your friend. We have responded to your emails and also tried calling you, but unfortunately we haven't been able reach you on the number provided. Messages have been left asking you to call us when convenient, but as of yet, we've not heard back. We are always here to assist our customers in whichever way we can, so please do get in touch if your friend requires our help.
Best regards,
The Charterhouse Team
Oxford riser recliner
Ordered chair yesterday had Henry excellent caring kind very help ful went through every thing in great detail could not be happier even got 375.00 off my old riser recliner would recommend them to any one fantastic service Henry could not have been more caring and help ful thank you jo
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for your 5 star review. We are thrilled to hear that you could not be happier with the service you've received when choosing your Oxford riser recliner chair with Henry. We'll certainly pass on your kind words to him and we trust that you'll be delighted with your new furniture.
Best wishes,
The Charterhouse Team
Charterhouse bespoke riser chair
Great service by Joe answered all of my concerns with great product knowledge and demonstrated the chair answering my questions at the same time and taking measurements. Being disabled I was happy with the level of service anquality of a chair bespoke measured to fit me and for my comfort. Lovely materials to choose from. Very pleased all round.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your 5 star review. We greatly appreciate you sharing how happy you are with the level of service you've received regarding your demonstration with Joe and the quality of our furniture. It's wonderful to know that with Joe's help, you've been able to choose your bespoke riser recliner chair that is made to measure and designed for your comfort.
If we can be of any assistance in the future, we are always here to help.
Best regards,
From all at Charterhouse Mobility
The experience was excellent
The experience was excellent, explained about everything and very helpful views. When I rang for an appointment, Adam asked if I minded a man coming to my apartment, first time ever being asked that question. I said no not at all.
Joe was very good.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. Your feedback means a great deal to us all at Charterhouse and we're so pleased to hear that it was an excellent experience for you, from your initial conversation with Adam, to your home demonstration with Joe.
Thank you for choosing Charterhouse Mobility for your bespoke riser recliner chair. We trust that you'll be delighted with your new furniture.
Best regards,
The Charterhouse Team
Great Service
It was a smooth transaction from start to finish. Jack was helpful and explained how the chair worked, highly recommend this company..
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased to hear how happy you are with the service you've received from Charterhouse. We make every effort to ensure that the entire experience is smooth from start to finish and we're thrilled that you would highly recommend us.
Thank you for choosing Charterhouse Mobility for your riser recliner chair and if we can be of assistance in the future, we are always here to help.
Best regards,
The Charterhouse Team
Lovely salesman Henry from CHARTER HOUSE MOBILITY
Lovely salesman Henry, who explained and actually gave a demonstration of how the chair worked.
The delivery man Jack was charming and went out of his way to deliver the chair and set it up very quickly as I had received a call from the doctors to see me this afternoon.
All very quick and charming service and would have no problem in recommending Charter House Mobility.
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your lovely review. We greatly appreciate you taking the time to share how pleased you are with the service you've received, from the chair demonstration with Henry, to the delivery and installation of your bespoke furniture by Jack. We'll certainly pass on your kind words to them and we are thrilled that you would recommend us.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
Super friendly and super helpful with…
Super friendly and super helpful with helping me find exactly what I need I couldn’t be happier with my new bed! It’s the best nights sleep i’ve had in years and has improved my life greatly!
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your wonderful feedback! At Charterhouse Mobility, our aim is provide our customers with the best possible service from start to finish and we're thrilled to hear that your bespoke adjustable bed has enabled you to have the best nights sleep in years!
Thank you very much for choosing Charterhouse and if we can be of assistance in the future, please do not hesitate to get in touch.
Best wishes,
The Team
Ray was brilliant
I was looking for a bed for my partners father. We booked an appointment to see Ray.
He was great and took care of us!
Thanks
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for your lovely review! We really appreciate you taking the time to share how much Ray has helped when choosing a bespoke adjustable bed for your partner's father. We'll certainly pass on your kind words to Ray.
Best regards,
The Charterhouse Team
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