The representative Henry was very helpful. He showed us a demonstration chair and carefully explained the riser recliner workings and went through the health benefits. He measured the customer and... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Fantastic delivery by Danny and Wayne, who delivered my mums new bed. They went above and beyond and even hoovered the floor before building the new bed! Danny explained all the controls very well and... Näytä lisää
Yritys on vastannut
Just had my new recliner chair delivered this morning by two lovely guys so polite so helpful,ran through how the chair works made sure I was happy with if ,then they asked if they could help to move... Näytä lisää
Yritys on vastannut
Although I gave a bad review previously once I spoke with Tom and my problem was sorted my Rise Recliner arrived today. And have to say I am delighted with the design which is a far better design than... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, Yhdistynyt kuningaskunta
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4,8
Erinomainen
311 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 25 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I've never experienced anything so…
I've never experienced anything so brilliant in my life! The most amazing thing about my experience was how understanding, and patient Aaron was. I'm so pleased with my purchase, and I will be recommending this company with very high praise. You have made me very happy.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
We are thrilled to hear how happy you are with the service you've received. We know how much Aaron will appreciate your feedback and we'll certainly pass on your kind words to him.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
We had a chair delivered this week and…
We had a chair delivered this week and the salesman (Ed) was so friendly, helpful and understanding and the delivery team (Stanley and Danny) couldn't have been more obliging. Ed informed us of everything we needed to know and did not push us in any way. Really to be recommended.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for taking the time to leave a 5 star review. We're delighted to hear how helpful and understanding Ed and the delivery team have been and how pleased you are with your new chair and the service we've provided.
Thank you for choosing Charterhouse Mobility and please do not hesitate to get in touch if we can be of assistance in the future.
Best regards,
The Charterhouse Team
Aaron is a superstar
Aaron was very supportive, pleasant and informative. He explained things clearly and made sure I understood all instructions regarding the chair. He was absolute superstar in all aspects, an asset to the company. Highly recommended.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you for your positive feedback regarding your recent riser recliner chair demonstration with Aaron. We are delighted to hear about your excellent experience and greatly appreciate you noting how supportive, pleasant and informative Aaron has been.
We hope you enjoy the comfort and support of your bespoke riser recliner chair, and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
From all at Charterhouse Mobility
I was very impressed with your young…
I was very impressed with your young salesman performance .Billy was highly exceptional In what he was obviously highly trained to do .He was kind and helpful in all questions in which I asked him about .very polite and gentlemanly .Highly recommend him ,you have a star working for your company.If it was monetary possible I would have bought the whole suite.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your feedback regarding your furniture demonstration with Billy. We're delighted to hear how impressed you were and greatly appreciate you sharing how polite, kind and helpful Billy has been. We'll certainly pass on your kind words to him!
Best regards,
From all at Charterhouse Mobility
I ordered a chair
I ordered a chair, and the salesman came from there, and there was no pressure. He said it would be around 4-8 weeks, and it was ready for delivery. The delivery men were really good; they were cheerful, cleared up the package, and made sure I knew how to operate it. This is a good company to order from.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. At Charterhouse Mobility, we aim to provide our customers with the best possible experience from start to finish and we're delighted to hear how pleased you are with the service we've provided.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Great Company
I have meet this lovely Aron today who explained to us about the mobility 🛏️ for my needs and requirements. Aron was absolutely fantastic and he knows his product knowledge I would highly recommend Aron to demonstrate. He is truly pleasant and felt no pressure to decide
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for providing such lovely feedback regarding your furniture demonstration with Aron. We greatly appreciate you taking the time to leave a review and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
I was impressed
I was impressed. billy was very was very aimable and professional. would recommend.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for the 5 star review regarding your furniture demonstration with Billy. We know how much he will appreciate your kind words.
Best regards,
The Charterhouse Team
Delivered on time
Delivered on time. Jack and Danny where kind professional and helpful.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for taking the time to leave a review regarding the delivery and installation of your furniture. We'll certainly pass on your kind words to Jack and Danny.
Best regards,
The Charterhouse Team
Amazing company,Would recommend
Amazing company,Would recommend, great service, two lovely delivery chaps, Jack& Danny
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for your 5 star review regarding the service you've received from Charterhouse Mobility. The delivery team will be delighted to receive your feedback and we're so pleased to hear that you would recommend us.
Best regards,
From all at Charterhouse
Pleasant and helpful experience
Henry came this afternoon from Charterhouse Mobility to demonstrate a Durham riser-recliner chair.
He was pleasant, polite and professional.
He gave me all the information I needed to feel confident that the chair would make my life much more comfortable.
He physically demonstrated the workings of the chair which I found very helpful.
Thank you Henry - it was a pleasure to meet you.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
We're delighted to receive your lovely feedback regarding the furniture demonstration with Henry. It's wonderful to know that with his knowledge and guidance, you felt confident in selecting a bespoke riser recliner chair for your needs.
We will certainly pass on your kind words to Henry and we wish you many years of comfort with your new riser recliner chair.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Charterhouse are amazing
Charterhouse are amazing.
We had Charlotte come over to demo the bed and she was amazing. She catered to our needs and helped us choose the perfect bed.
Would recommend their services to others :)
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your kind words regarding the furniture demonstration with Charlotte. We strive to ensure that every customer is fully informed and comfortable with their choice and it's wonderful to know that with Charlotte's help, you've been able to select the perfect bed for your needs.
Thank you once again for choosing Charterhouse Mobility and if we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Team
Delighted to meet Henry
Delighted to meet Henry. He was knowledgeable and polite and very helpful. I look forward to receiving my bed in due course
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for taking the time to let us know how knowledgeable, polite and helpful Henry has been regarding your furniture demonstration.
We trust that you'll be delighted with your new adjustable bed and thank you again for choosing Charterhouse Mobility.
Best regards,
The Team
Outstanding service and product quality.
The staff were exceptionally helpful throughout the process and clearly knowledgeable about their products. The chair we ordered has made a significant difference for our family member, restoring a level of independence that had been difficult to maintain before.
The product quality is excellent and everything was handled smoothly from start to finish. Based on our experience, I would confidently recommend them to anyone looking for reliable mobility support equipment.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
We are very grateful for your 5 star review. The entire team at Charterhouse Mobility strives to provide the best possible service and products for our customers and it means a great deal to us all to know that we have achieved this for your family member and their bespoke furniture has helped to restore a level of independence for them.
We're delighted to hear that you would confidently recommend us and thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Ed and Adam good team
Ed and Adam were very helpful and considerate whilst delivering and setting up my new furniture and taking away mu old furniture. They went above and beyond expectations.
They demonstrated how the remotes work on mu raiser recliner chair. 10 out of 10 each
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for letting us know how pleased you are with the delivery and installation of your new furniture. At Charterhouse, our aim is to provide our customers with the best possible experience from start to finish and we're delighted to hear that the installation team went above and beyond your expectations.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Would definitely recommended
Aron was very professional and explained everything step by step and was very patient with my dad. Nothing was too much trouble and he was a really nice guy.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you very much for your 5 star review! We know how much Aron will appreciate your feedback and we'll certainly pass on your kind words to him.
Best regards,
The Charterhouse Team
Charlotte was amazing
Charlotte was amazing. Such a pleasant and highly professional young lady.
She knew everything about the chair she was demonstrating. So helpful and understanding. She left here with a sale.
Well done Charlotte.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your wonderful feedback regarding your furniture demonstration with Charlotte. We really appreciate you taking the time to share how Charlotte's help and guidance have enabled you to select a riser recliner chair tailored specifically to your needs.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Charlotte was a pleasure to deal with.
Charlotte was polite, helpful, informative, patient and a credit to Charterhouse Mobility. On behalf of John.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your lovely comments regarding the furniture demonstration with Charlotte and for taking the time to leave a review. We know how much Charlotte will appreciate your feedback.
Best wishes,
The Charterhouse Team
Bed finally ordered.....
Had an appointment with Henry from Charterhouse Mobility today.
Very professional but also very friendly, knowledgeable and helpful, which means I have finally ordered my bed. Thank you Henry for your help and patience...
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you so much for your lovely comments regarding your furniture demonstration with Henry. We're thrilled to hear that with Henry's help and knowledge you've been able to select your adjustable bed.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Joy at our new chairs!
We were visited today by Ray a new chair. We had a good experience with Ray who was informative and pleasant which led us to order not one but two new chairs.
Highly recommend!
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charterhouse Mobility
Thank you for taking the time to leave a review regarding your furniture demonstration with Ray. We're delighted to hear that with Ray's help and knowledge you've been able to choose bespoke riser recliner chairs perfectly suited to your needs. We pride ourselves on offering tailored solutions, and we hope your new chairs will bring you exceptional comfort for years to come. Your feedback is truly valued!
Thank you for choosing Charterhouse Mobility
Best regards,
The Team
BUYERS BEWARE!
BUYERS BEWARE!
Charterhouse Mobility were fine until we had a complaint, after which the management were extremely rude and dismissive.
We purchased a bespoke reclining chair. However, my measurements were completely ignored as the foot riser does not extend sufficiently to support my legs and ankles. This further causes the seat to sag resulting in further bodily discomfort. At age 87, suffering from arthritis and in remission from cancer the discomfort is intolerable.
When we complained Charterhouse’s immediate response was ‘if you have a complaint contact the Ombudsman’s’. When we did they lied to the Ombudsman. They told them they had fully inspected the chair when their representative told us he had been given strict instructions to examine ONLY the loose back.
This has not only caused us financial hardship but been emotionally draining.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.