Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Näytä lisää
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Näytä lisää
Yritys on vastannut
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Yhteystiedot
437 5th Avenue, 10016, New York, Yhdysvallat
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Keskitasoinen
249 arvostelua
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Great follow up
Very good service The follow up was great. I will be happy to bid on more items
13. toukokuuta 2023
Vastaus yritykseltä Charitybuzz
We love offering unique items and experiences almost as much as we love hearing from our customers! We're so excited that you've discovered Charitybuzz, and that you're already on your way to redeeming your first win. Thank you for taking the time to leave us a review, and for supporting such a worthwhile cause.
Let me save you all the aggravation…
Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go directly to the source despite them saying the “value” is more than twice what the actual cost is. I don’t mind paying for stuff but I hate being scammed. Someone needs to look into this further, I’m certain none of this is actually going to charity.
1. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charitybuzz
Hi there- thanks for reaching out to us about your concerns. A portion of every Charitybuzz purchase goes to a registered 501(c)(3) charity in good standing with the IRS. Oftentimes, the charities use our platform to auction their items and experiences, and therefore receive 80% of the proceeds, paying a 20% platform fee. Other times, Charitybuzz sources and sells our own items and experiences; in those cases, we still donate an amount to a charitable organization, even though the benefiting organization is not involved in the auction. In those cases, the amount we donate to charity ranges from 5%-80%, and is stated up front on each item page.
For all Charitybuzz purchases, the money we're giving to nonprofits is money that otherwise would just be spent on entertainment (travel, events, gifting, collectibles, etc.), so by using Charitybuzz, patrons are moving new funds into the hands of charitable organizations. We are a for-profit business with a new type of business model that increases the amount of funds going to charity, by bringing people unique, rare access and experiences. We are grateful to play this role and bring new, unrestricted funds to so many charitable beneficiaries.
We do hope you can see from the explanation above that we are proud of our business and genuinely committed to unlocking new funds for charities, in different and evolving ways. For people who want to shop for dream experiences, secure access to unmatched events, vacation in luxury (etc.), Charitybuzz is an option to shop in a better way, obtain what you're looking for, and trigger charitable impact simply by bidding or purchasing. We of course understand if you wanted to donate directly to a charity, 100% of your donation would go to that organization, and we always encourage people to donate directly if and when they're ever motivated to do so. Again, we hope this adds some clarity and answers questions you may have had about our contributions. Thank you again for reaching out so that we can address this.
Good for my first time.
6. toukokuuta 2023
Vastaus yritykseltä Charitybuzz
Thank you very much for the feedback! Glad to hear you had a good first experience with us. We're looking forward to the next one!
I have yet to receive my winning bid or…
I have yet to receive my winning bid or receive any information as to when I shall receive it; this is after calling on Friday. As I recall I was charged $ 35 plus for shipping.
On Friday I was told it had not left your warehouse and I won the bid on December 8. If it does not arrive by Christmas I will return it and expect a refund of my bid.
8. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
Thank you for reaching out to us again and congrats on your first win with us. We were of course sorry to hear about the delay in shipment from our donor of this item as well. We will continue to follow up with them and do our best to make sure you receive this item as quickly as possible. Our team will be in touch with next steps and more information. Thank you again for working with us!
Fairmont certa I got were reward certs…
Fairmont certa I got were reward certs with tons of blackout days and based on availability. Done with charity buzz
9. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
Thank you so much for checking in with us on this. We're sorry to hear there was confusion over how your certificates work. We do our best to list any blackout dates up front on our lot pages so bidders can make an informed choice. We're always happy to have you back as a customer should you change your mind in the future.
Charity buzz in decline
My last few purchases had many problems, one did not get filled, and I use to l9ve CB. Now I'm getting dissatisfaction.
17. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
We are sorry to hear this! Our team, along with our partner organizations and donors always do their best to make sure our winners can redeem all of their auction wins. We hope to help turn around your experience with your most recent win with us for your upcoming cruise. Our customer service team will be in touch to make sure you're taken care of!
Auctions fees and lack of communication
The acution fee seems a bit high. There needs to be more communication and holding the selling parties accountable for shipping goods in a reasonable time frame. Once the auction is done and payment is made it seems as if the charitybuzz just says thanks and moves on to the next one.
2. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
Thank you very much for the feedback! We always want our winners to receive their items in a timely manner and work with our donors to make that happen whenever possible, especially around the holidays. I am happy to report your guitar is out for delivery by FedEx today. Please let us know when it arrives so we can be sure you're happy and taken care of. Our customer support team is very happy to help with any items moving forward as well to make sure you have all the information you need! Thanks again for your time and support.
Possible scam
$4000 was charged to my credit card. I have emailed and called contact number several times. I have not received any contact regarding my winning lot.
9. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
Thanks for taking the time to reach out to us. We never want to hear that we missed the mark on a customer experience, and will make sure that a team member will be reaching out to you today to ensure that we're all on the same page regarding a resolution. We appreciate you writing in here, and want to further assist you with the item that you recently received.
The guitar had glue all over it from…
The guitar had glue all over it from the picture. The piece that was signed, was crooked and not glued very well and coming off when I receive the package I have many signed guitars from the Eagles and Don Henley and this is the only one that does not look professional at all.
I will think twice about ordering any memorabilia from Charitybuzz. Sincerely, Gary.
7. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
Hi Gary, We're really sorry to hear about the the guitar. We always want to make sure our donated items are the highest quality. We're investigating internally exactly what happened and how this was not caught sooner. In the meantime a member of our team will be in touch with you to discuss a refund and work with you on next steps. Please be on the look out for that communication shortly!
Vastaus yritykseltä Charitybuzz
We're so happy to hear you like the platform! If you have any other feedback our customer service team is always happy to help make sure you're taken care of.
Being able to see all the different…
Being able to see all the different overs you guys have with no pressure, if a person interested in any item he or she can just bid on it and move on. Also I did not know that we can really meet and greet some of the biggest and famous people in all fields.
6. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
This is great to hear! Thanks for leaving us a review, and congratulations on your first win with Charitybuzz. We're so excited that you've discovered our platform, and that you enjoy browsing our auctions. We love being able to offer one-of-a-kind access that help to raise money for worthwhile causes, and are always adding new auctions to our site. We strive for an exceptional customer experience every step of the way, and are here to help you before, and after you bid. Thanks again for this feedback.
Vastaus yritykseltä Charitybuzz
Thank you for reaching out to us here. Congratulations on your latest win! We're sorry that you haven't received your gift certificate as of yet, and a team member will be in touch today to ensure that you receive it. We'll also be available if you require assistance at any point during the redemption process. We appreciate your continued support, and are excited for you to book your trip.
Beware of Hidden premium fees!
BEWARE HIDDEN PREMIUM FEES ON WINNING BIDS!
Just realized that I was charged 25.3% above and beyond my winning bid on an item. If you read other reviews of “Charitybuzz”, you’ll see that the majority of reviewers are complaining about the same issue. There is no proclamation that is obvious to the bidder that these hidden charges exist. It’s all in the fine print.
It’s underhanded. You will get a response that will tell you that this charge is customary as with most other auction houses (20%). In my case, I was charged almost 26%! Then they’ll tell you they’re looking at ways to improve the experience and that your comments will be taken seriously by their staff.
This is my first (and last time) dealing with this dishonest so-called charitable organization).
30. marraskuuta 2022
Vastaus yritykseltä Charitybuzz
Hi there- Thanks for taking the time to reach out. We apologize if some of our fees came as a surprise. The buyer's premium fee is applied to all lots, and shipping costs, as well as sales tax, will be charged when applicable. We do denote this throughout the site, including on every lot page, and will continue working on ways to better interact with and communicate this to our customers.
We are genuinely committed to improving the customer experience, and a team member has reached out to you via email to further address your concerns. Our shipping team is also monitoring your item's tracking information to make sure that your item gets to you in a timely manner. We want to thank you again for your feedback, and look forward to further assisting you.
The auction fees are too high and the…
The auction fees are too high and the auctions in general don’t offer a lot of transparency.
I didn’t read any reviews before I commented but you can see the complaints are all the same, hidden buried fees. Put it on the bid page!
As you can see from the response that they gave to my critique, it’s all cut and paste. Put the fees and the taxes and the shipping cost on the bid page or here’s even a better idea when the person has to confirm the bid confirm it means that they’ve seen all the fees!
1. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
Thanks for reaching out to us here. Charitybuzz first implemented our buyer's premium fee in 2019, to help us continuously improve our platform for our customers and the charities that we partner with. The inclusion of our fee is mentioned in several places around our site, including the Conditions of Sale. It's always helpful to receive feedback so that we can ensure a positive customer experience, and we appreciate you sharing your thoughts.
We will be making sure that the shipping team gets in touch with you on Monday with tracking information. We want to make sure that your item arrives in timely manner, and will be able to assist with any additional questions that you might have.
Sue Solorzano was wonderful
Sue Solorzano made the reservation experince very nice - she was wonderful - thank you
1. joulukuuta 2022
Vastaus yritykseltä Charitybuzz
Thanks for leaving us a review, and congratulations on your first win through Charitybuzz! We strive to make the redemption process as easy as possible, and we're excited for your upcoming trip. Please don't hesitate to reach out if we can assist in any way; we're always happy to help!
I won the happy dance starts now!
The experience was awesome. I love the countdown clock. For me that made it the most exciting to be able to watch it. I did not know about the extra charge. I guess I should’ve read a little better. The charge was not that extravagant and made it to where I didn’t want to purchase though prompt service on getting a hold of you after you one and a day or so after to let you know who is going to be taking care of you.
29. marraskuuta 2022
Vastaus yritykseltä Charitybuzz
We're thrilled that you found Charitybuzz, and that you've had so much fun with the bidding process! Our buyer's premium fee helps us to expand our platform, and work with more charities, including the two that are benefiting from your wins. We're so excited for you to redeem your trips, and are here to help if you ever need assistance. Thanks so much for this feedback, and for your support of worthwhile causes.
Be more up front with fees
Be more up front with fees! An additional 20% buyers free, plus tax on a charitable good should not be a surprise.
29. marraskuuta 2022
Vastaus yritykseltä Charitybuzz
We appreciate you taking the time to share this feedback. We make sure to disclose our buyer's premium fee in several places around the site, but we're always working to improve the customer experience, and this is something that we'll be sure to keep in mind. We also want to note that anything won through Charitybuzz is considered a purchase, and not a donation, and subject to sales tax when applicable.
We hope that you had a great time at last night's show, and are available if you have any additional questions about our platform.
Too many added fees!!!
30. marraskuuta 2022
Vastaus yritykseltä Charitybuzz
Hi there- thank you for this insight. Charitybuzz's buyer's premium fee allows us to maximize our impact, and the amount of money that we're able to raise for worthwhile causes. Your feedback as our customer is helpful in our efforts to continuously improve our platform to better serve all of our customers, as well as these charities. We're looking forward to helping you redeem your first win with us, and are available if you require assistance at any point.
I have not received my item
I have not received my item after i was charged 8 days ago. In addition, I have not received any information regarding when it might be shipped/arriving??? This is my first winning bid on Charitybuzz and am not impressed. I can't even find any information on the website about my item. Please help!!!!!
21. marraskuuta 2022
Vastaus yritykseltä Charitybuzz
Hi there - thanks for writing in. We want to make sure that you get your shipping and tracking information, and have asked our shipping team to get in touch. You can expect to hear from a team member within 24 hours, and they'll be able to further assist you with the shipment of your item. We're sorry for this delay, and are available if you have any further questions.
No information on when this item would…
No information on when this item would ship. Still waiting been over a week. Haven’t responded to email. Bad website to get information
22. marraskuuta 2022
Vastaus yritykseltä Charitybuzz
Thanks for reaching out. We apologize that you haven't received your tracking information yet, and want to make sure that you receive your item in a timely manner. You can expect to hear from our shipping team within 24 hours, and if you have any additional questions, they would be more than happy to assist you.
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