Changing Keys - House Removals Arvostelua 

We had a great experience with changing keys. Cosmin and the team on the day were brilliant. We had a long delay of 3 months from selling to exchanging with move dates changing often and right up to the day of the move. Cosmin stayed patient and understanding throughout which helped us immensely. On the day the team were very quick, respectful and friendly and made the move seamlessly from our old london address of 28 years to our new home in margate. I will highly recommend 👌.

Changing Keys were great! The movers were very careful (no dents/bumps/scratches) and helpful and friendly.
The pre-process was slightly less smooth, as the number of boxes required was underestimated, which led to an expedited extra delivery of boxes.
Overall great service, though.

Very impressed with Changing Keys! I can honestly say, we are happy with every aspect of the service they provided. From the first video call, right to the end (moving date) they were professional, honest, polite and very hard working. Not even one item has been damaged, which is incredible achievement, as we had a 5 bedroom house to move. So if you’re looking for a reliable removal company, don’t hesitate to contact Changing Keys, they won’t disappoint!

Good and affordable services.
Best proces for international moves out of 8quotes.

Thank you to the team.

Cosmin was super helpful all the way through, very reassuring whenever I got worried about our move. On the day the team were incredibly fast and respectful. We had a tricky move into a smaller house but they managed everything even in tight spots! Thank you!

Moving a 3 bedroom house to another country wasn't easy and the prices we received from other companies were just absurd. We have chosen Changing Keys at last minute and we received nice services.

Awful, avoid. Completely unprofessional at all points.

We paid for packers who arrived several hours late and then failed to pack a large amount of items.

Removal men were unprofessional, did not cover any of our furniture in the van and we have lots of damage. They have smashed the corner of our antique room divider and there are many terrible scratches on our dining table, wardrobes and drinks cabinet. They denied causing the damage, became aggressive about it on the day, and our formal claim for compensation was been met with 'you applied too late' despite it only being about 2 months later. Cosmin will not qive us the name of the insurance company that is supposedly denying our claim. Do they even have insurance? We have been told someone 'in house' will come and repair the scratches which we are not comfortable with.

They also had refused to unload the vans until we had paid the balance (while we were still unaware of the damage caused).

Very disappointed and do not wish this to happen to anyone else!

Moved from larger house to smaller
We had packed everything including fragile items in many boxes and left larger items to be packed on the day
Crew loaded everything taking care and moved to appropriate rooms
They did take care of fragile items and plants etc and did an efficient job
Satisfied with the work and the competitive price too

Happy that we chose Changing Keys. Their approach to house moves is affordable and reliable.

Excelent service and great communication👌

Very very poor service! They used permanent marker on our furniture which will not come off. They were very pushy in terms of paying upfront which other companies didn’t do. I would definitely not recommend this company as they will not accept responsibility for damaging our furniture. We are extremely disappointed. Do not use this company, unprofessional!

Update:
1. Even though we were travelling at the time, we managed to pay you a day before the move as you made it very clear that the funds had to be cleared by 5pm for the vans to be released. We never refused to respect the contract and did not make a late payment so what you have said is untrue.

2. As discussed on the phone, even though the damages seem very very minor to you, these are our personal possessions that your team have treated with no respect. We were only 3 days out of the timeframe, and as mentioned on the call, we only submitted these pictures late due to travelling and managing a newborn baby which I’m sure you can understand is an extremely busy and stressful time.

3. We never spoke on the day of the move so I’m not sure where you got the information from that I was “extremely happy with your services”.

4. My review is accurate and my opinion of how I feel your company have dealt with the situation which I believe is unprofessional.

Ash did a great job helping us with our move, he showed up on time and was very friendly. It is the second time we use this company and would highly recommend 👍

Thank you to Dylan and the team for being so hard working, reliable and staying for a long as needed to get the job done. I would definitely recommend them. They were always really polite and it was a pleasure to have them move us. Thanks also to Cosmin who accommodated our changes to moving dates and communication. All in all it was a great experience with them.

Overall we had a very good experience with Changing Keys. Reliable, very flexible, very friendly, very responsive. They did the packing, dismantling and partially setting the furniture up again
The team also made a big effort not to damage any walls while moving the furniture, and no fuss when big pieces had to be moved through the house.
The only room for improvement is: a bit more care of my furniture during transport. Since we had a big move the vans were very full. So I noticed quite a fair bit of small scratches on my furniture, and some packing I didn't like (some matresses not covered and stuff piled on top of them)

Thank you to Cosmin, Dylan and the team for the smooth move. They were exceptional!!! They went above and beyond what was expected and we couldn't be more grateful. Sadly, our move was delayed by a couple of hours but this was no problem for the team. They waited patiently and moved everything quickly and effectively into the new house. They disassembled and assembled all our furniture and took them to the correct rooms. They were friendly and even had a smile on their face at the end of a long day. Cosmin was in contact with me throughout the day checking that the move was going smoothly. I highly recommend them, they made a very stressful day less stressful for us! Thank you again 👍

Ash did a great job. Moved everything up to the second story, no problem. Job was from Maidenhead to Edinburgh overnight. Started on Sunday and arrived Monday morning. Would recommend them anytime.

Extremely good experience. These guys were very helpful, quick and efficient. Last but not least, the price is very competitive.

Thanks to Cosmin and the team, we had a really successful move and everything went smoothly. Really reassured prior to the move and excellent service throughout.

Alan and his crew turned up on time and dismantled, packed up, and reassembled with no fuss (even installed the washing machine for us).
Excellent team and all done at very short notice. Thanks to Cosmin, Alan and the rest of the team.

Good communication, all our questions answered promptly. The guys came to pack a day before and on the day emptied our six bedroom house quickly. All very friendly and reliable.