Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Näytä lisää
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Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Näytä lisää
Yritys on vastannut
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Näytä lisää
Yritys on vastannut
After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service. Next time I need anything to do with grilling,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Yhteystiedot
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
You made it all very easy
You made it all very easy. Good advice on the sales side and delivery guys were great. On time and as promised. Made for a great gift. Thank you.
4. marraskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, John! We’re so pleased that Sarah was able to help you select the right BBQ and that Derek and his crew provided a smooth, reliable delivery experience. We’re thrilled it made such a great gift. Enjoy, and happy grilling! 🔥🔥🔥
Bad experience with after sale service
Bad experience with after sale service. last time i buy there
2. marraskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Christian — we understand you're frustrated, but your review leaves out key details.
You initially sent us a photo of your Acumen receiver showing the offset battery layout, and based on that, we directed you to the correct matching part with full product details, including part number, photos and specifications. We also advised you to confirm compatibility with Napoleon before ordering.
The part you received is the correct Acumen battery box. This was confirmed by our team and again by a competitor who stocks the same RCK-I kits.
Even though electrical components are final sale — clearly stated both in our emails before your purchase and on our site — we still offered an exception: a return if unopened, plus a discount on a replacement kit. That’s beyond what our policy requires, yet we offered it to help you move forward.
We stand by the accuracy of the information provided and the fairness of the options we offered. If you’d like to proceed with the return or a discounted replacement, we’re here to assist.
Delivered when they said it would be…
Delivered when they said it would be delivered
31. lokakuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Sebastian! We're pleased to hear that Dylan, Emil and the team provided great service with your new fireplace. Stay cozy! 🔥🔥🔥
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Merci Erick! Nous avons été ravis de vous livrer rapidement votre nouveau four à pizza au Québec. Nous vous souhaitons de nombreuses et délicieuses soirées pizza! 🔥🍕
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Thank you, Erick! It was our pleasure to get your new pizza oven delivered to you quickly in Quebec. We wish you many great pizza parties ahead! 🔥🍕
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Ron! We're so pleased that our team got your online order shipped out quickly so that you could get your fireplace venting in place. Stay cozy! 🔥🔥🔥
Painless Online Order
I purchased online and from the quote to shipment everything was handled quickly and stress free.
The selection of products is great and if I am purchasing more fireplaces I am looking here first!
15. lokakuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We’re thrilled to hear your online fireplace purchase was such a smooth experience. Gary and the team were happy to help you find the right Napoleon model, and we truly appreciate your kind words. We’ll be ready to help when you’re shopping for the next one! Stay cozy🔥🔥🔥
fast and competitive rate for delivery
16. lokakuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, René! We’re so glad our team could get your Napoleon BBQ delivered quickly (and at a great price) to your home in Quebec. We hope you enjoy many years of delicious cookouts ahead. Happy grilling! 🔥🔥🔥
Drew King was absolutely a great help
16. lokakuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Mike! We’re thrilled Drew was so helpful in getting you set up with your new Blackstone griddle. Enjoy the cookouts, and thanks for the 5 stars! 🔥🔥🔥
Excellent service and parts
You actually had this battery case in stock, it was shipped fast and shipping was very reasonable, the part worked perfectly. If I couldn’t get this part it might have been a very cold winter in my house. Thank you guys for an awesome deal.
11. lokakuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Steve! We’re glad we had the Napoleon fireplace receiver battery box in stock and could ship it out quickly at a fair rate. Great to hear it worked perfectly — here’s to a warm, cozy winter!🔥
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Walter! We're glad to hear that the Dyson motor worked out, so you could get your vacuum back in business quickly. We're here to help if you need any other parts!
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you. Gillian! We're so pleased to hear that you're enjoying your new Napoleon electric fireplace, and the team provided a great purchase and delivery experience. Stay cozy 🔥
The product which I ordered was the product that i received
The product which I ordered was a perfect fit for my bbq. It came in a reasonable amount of time from when I ordered it.
So I am happy with the product and the service.
1. lokakuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, James! We’re glad the stainless steel cooking grids fit your Napoleon BBQ perfectly and arrived in good time. We appreciate the 5-star review. Happy grilling! 🔥
Napoleon Purview 50-in
I ordered two Napoleon Purview 50-inch fireplaces and had them delivered to Calgary. There was a small mix-up in the first shipment where I only received one, but once I reached out, they sent the second unit right away. I’m really happy with the ordering and delivery process. Now, I’m excited to install them and see how they look in place!
24. syyskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Tharindu! We appreciate your patience while we corrected the initial shipping mix-up and got both fireplaces delivered to Calgary. It’s great to hear everything worked out smoothly in the end. We know your new Napoleon Purview fireplaces will look amazing once installed! 🔥
Excellent service
Excellent service, communication and delivery. Highly recommend!
24. syyskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Cindy! We’re thrilled our team could make your Napoleon BBQ purchase smooth and stress-free. We truly appreciate your kind words and recommendation. Happy grilling! 🔥🔥🔥
Best price by far
Best price by far, fast delivery, attentive service. What more do you want?
19. syyskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Jonathan! We really appreciate you trusting us with your new stove purchase. It’s great to hear you were happy with the price, delivery, and service on your Ambiance Novo wood stove. It was a pleasure getting everything organized for you so quickly. Enjoy your new stove, and thanks again for your kind words! 🔥
Haven't received Package Yet.
26. syyskuuta 2025
Chadwicks has a Great team to work with!
Right from the start the customer service was fantastic. I reached out by email with a few questions on a Fireplace I saw was on sale and it was responded to promptly. I arranged the order and was even sent the installation booklet because we wanted to get started right away before the item was delivered. We will return when we want to replace our BBQ.
20. syyskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Julia! We’re delighted our team could answer your questions quickly and send the installation guide so you could get started before delivery. Enjoy your new Napoleon electric fireplace, and we look forward to helping with that BBQ upgrade when you’re ready! 🔥🔥🔥
Item was shipped Canada Post but did…
Item was shipped Canada Post but did not arrive due to ongoing postal disruptions. Should have shipped via alternate methods.
Still have not received item.
22. syyskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Hi Rick. Certainly understand your frustration, but Canada Post surprised us, (and many other vendors) with this sudden strike. Good news is that it appears things are moving again and you should have your rack soon.
Gary
Quickly received our complete order
Quickly received our complete order. No hassles.
12. syyskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks very much for the great review. Glad we were able to help with the parts for your Napoleon fireplace and get you warmed up in time for the fall!
Customer Service was Excellent.
18. syyskuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Hi David. thanks for the great review. We will be sure and share with team. Wishing you many years of happy grilling with your new Napoleon.
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