Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Näytä lisää
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Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Näytä lisää
Yritys on vastannut
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Näytä lisää
Yritys on vastannut
After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service. Next time I need anything to do with grilling,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Yhteystiedot
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service!
31. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Kim! We're so pleased that Gary and the team have provided great service during your fireplace project. We appreciate you sharing your experience. Thanks again for the 5 stars!
Always have stock on the items I order.
Always have stock on the items I order.
Usually arrive within a few days
Will continue to order from them.
Note: please stop putting packing tape around the lids.
7. huhtikuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Marty! We appreciate your continued support and are glad your orders arrive quickly with the items you need in stock. We hear you on the tape — while tape is used to help prevent spills with liquids and spices during shipping, we’ll review this with our team to ensure it’s only applied when necessary. Happy grilling! 🔥🔥🔥
The part arrived quickly.
31. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Elizabeth! We're glad our team got your replacement part shipped across Canada quickly, so you could get your Lagostina pressure cooker back in business.
Authentic original Lagostina parts.
27. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, AW! We're happy our team could provide the genuine parts to fix your Lagostina pressure cooker.
The company is simply wonderful I made…
The company is simply wonderful I made a mistake in my initial purchase and they were able to help me
1. huhtikuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Catherine! We’re glad we could help sort things out and get you the right venting pieces. Mistakes can happen, and we always do our best to help find a solution. We really appreciate your kind words and your support!
Parts were exact replacements
Parts were exact replacements. They arrived promptly
31. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Greg! It's great to hear that your replacement Napoleon knobs arrived quickly, so you can take advantage of the good weather. Happy grilling! 🔥
Timely delivery and product as…
Timely delivery and product as advertised
Thanks
30. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Howie! We're pleased that we could get your replacement part shipped out quickly, so you could get cooking again. We appreciate the 5-star review.
Fast an efficient
Really helpfull making sure my parts were correct top notch costumer servise
30. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, TJH! We're so glad that our team could help you find the correct parts for your Traeger smoker. Happy grilling! 🔥🔥🔥
Fast and careful shipping
Fast and careful shipping. The product was exactly as described. Great shopping experience
20. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Simon! We're glad that we could get your new Dyson motor shipped out quickly and safely, so you could get back to vacuuming without delay!
Fantastic Fast Service
Easy to navigate website, fast efficient delivery. As it should be.
16. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Chris! We're so pleased to know that your entire shopping experience was positive, so you could get your BBQ back in shape for the season. Happy grilling! 🔥🔥🔥
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We're so glad that our team got your replacement fireplace parts shipped out quickly and without hassle. We look forward to serving you again!
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Cody! We’re glad Chad could help you get set up with your Napoleon Phantom grill and Traeger griddle. Sounds like an awesome lineup! Enjoy the new gear and happy grilling 🔥🔥🔥
Customer Service valuable asset
Customer Service representatives were congenial and helpful with our Napoleon electric fireplace.
26. helmikuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Elaine! We’re so glad our team could help with your Napoleon electric fireplace and make the experience a positive one. We take pride in providing excellent customer service, and it’s great to hear that came through. We truly appreciate your kind words. Stay cozy! 🔥
Knowledgeable le staff
3. maaliskuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Terry! We’re happy to hear Sarah was able to help you find the best BBQ for your backyard. We appreciate the kind words about our team and hope you enjoy your new grill. 🔥
Great service online
Great service online. received the package as requested and was able to track it.
18. helmikuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Dany! We’re glad your Big Green Egg rotisserie kit arrived as expected and that tracking made things easy along the way. We appreciate the 5 stars — happy grilling! 🔥
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, David! We're glad to hear you had a great experience with our team, and that your order was shipped out quickly to get your vacuum back in business. We appreciate the 5 stars!
Phenomenal service..
Phenomenal service... parts at my door in 48 hours... Thanks so much guys.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Chris! We’re glad we could get those Napoleon BBQ knobs out to you so quickly. Really appreciate the 5 stars, and we’re here anytime you need parts or support. Happy grilling! 🔥
Buyer Beware of C&H Return Policy
Needed a new fireplace insert and my HVAC contractor recommended C&H. Sat with my contractor while he was on the phone with C&H order desk to confirm the model I chose would work. C&H order desk asked my contractor for multiple measurements which I watched my contractor make and report back to order desk. Order desk agreed that the model would work so the order was placed. Installation was arranged after the order arrived and it turned out the unit was too large for the fireplace. Contacted the order desk to discuss. C&H said they would accept the return but would charge me a 30% restocking fee and also charge me for the return shipping. They also charged me shipping on the new smaller unit I ended up buying from them. I was then instructed to place the original unit on a pallet, which I hand to source myself, and send photos of the shipping prep. I had to purchase tie down straps and shrink wrap at my cost. I've never experienced this kind of cost and abuse over a lifetime of purchases. Never again!
19. tammikuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Patti & Jerry — we’re sorry to hear you were unhappy with the process, but we’d like to clarify a few points.
While our fireplace team reviewed the measurements provided during the ordering process, we are not physically present at the installation location and must rely on the dimensions supplied to us. Because installation conditions vary from home to home, final sizing and fitment must be confirmed at the installation site. Prior to purchase, the installation manual was provided by our team and is also available on the product page where your inquiry originated. It is the installer’s responsibility to verify measurements and confirm compatibility before ordering.
When it became clear the original unit would not fit, our team worked with you to identify a smaller fireplace insert that would better suit the installation and facilitated the return of the original unit. As outlined in our return policy (posted on our website), returns are subject to restocking and return freight charges. Fireplaces that have been opened, unboxed, or uncrated — particularly special-order units — are typically not eligible for return. Despite this, we worked with you to arrange a return and move forward with a suitable replacement so the project could proceed.
The original unit shipped to you on a pallet with free freight. For freight returns, the product is typically returned using the same pallet and packaging. Applicable return freight and restocking charges are outlined in our return policy.
We’re glad your replacement fireplace was successfully delivered in January. While we understand that returns involving freight shipments can be frustrating, our team worked with you to ensure the project ultimately moved forward with a fireplace that fit the installation. We hope you are enjoying your new fireplace.
Great!
Great!
Ordered all I need on web site and got it processed and delivered in almost instantly!
Highly rec!
9. helmikuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Vlad! We’re glad you were able to find the Lagostina pressure cooker parts you needed and that your order was processed and on its way so quickly. We truly appreciate the recommendation, and we're here to help if you need parts in the future.
Excellent service
Excellent service - Melissa really helped me decide on the best fireplace and they were great with communicating with my installer as well.
4. helmikuuta 2026
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Andrew! We’re glad Dylan and the team could help you choose the right fireplace and coordinate smoothly with your installer. We appreciate the 5 stars and hope you enjoy your new fireplace for years to come! 🔥
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