Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Näytä lisää
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Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Näytä lisää
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Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Näytä lisää
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After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service. Next time I need anything to do with grilling,... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Yhteystiedot
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and delivery
7. heinäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Stefen! We're so glad that Chris and the team provided great service with your purchase and delivery. We wish you many years of delicious meals with your new Napoleon BBQ. Happy grilling! 🔥
Excellent service!
4. heinäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, John! We're so pleased that our team provided a 5-star experience, and we hope you're enjoying your new griddle! 🔥
Simple online buying experience
Simple online buying experience. Product arrived in good order!
26. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you for the excellent review, Jesse! We're so pleased that your online shopping experience was easy, and that your fireplace panels arrived safely and on time. We appreciate you supporting our small business, and we're here to help if you need anything else!
2 left oven mitts
Bought pricey oven mitts as a father's day gift... received 2 left oven mitts. Won't be purchasing from here again.
26. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Hi Erica - thank you for your feedback. We're sorry to hear there was an issue with your order. This is the first time we've been made aware of the problem, and we truly wish we had been given the opportunity to resolve it before the review was posted.
Your order was fulfilled directly by Oven Brothers, and it sounds like there may have been a packing error. We've already reached out to you and requested a quick photo so we can confirm what was received and get the correct glove sent out to you.
We're always happy to make things right when something goes wrong — we just ask for the chance to do so. We hope to hear from you soon so we can take care of this for you.
I absolutely love their service
I absolutely love their service. I dealt with Gary who was knowledgeable.
Won’t go anywhere else. Laura and Gary have been so incredibly helpful.
30. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Stephanie! We’re thrilled to hear you had such a great experience. Gary and Laura were happy to help with the parts for your Crown Verity, and we truly appreciate your kind words and loyalty. We look forward to helping you again anytime you need us!
Full Service
They put the barbecue together, delivered it to my backyard deck, took away my old bbq. Full service - which is rare when your looking for a bbq. Also, a great selection of bbq's to choose from. Prices were reasonable, staff friendly and helpful.
29. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Brian! We're glad you had a great experience from start to finish. Chris was happy to help you find the right Broil King, and it’s great to hear the full-service delivery made things easy. We really appreciate your kind words and hope you enjoy every cook on your new BBQ. Happy grilling! 🔥🔥🔥
Staff assistance
The staff helped me to select the correct parts. Pickup was fast and easy
28. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Art, for the 5-star review! We're pleased to hear that our team helped you source the right parts for your fireplace, and that picking up your order was quick and easy. If you need anything else, we're here to help!
BBQ was assembled nicely and delivered…
BBQ was assembled nicely and delivered on time.
27. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Rob! We're so glad that our assembly and delivery teams did a top-notch job with your BBQ order. Happy grilling! 🔥
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Paul! We're thrilled to hear that our team provided great service and that you could find what you needed on our website. We hope you are enjoying your new Gozney oven! 🔥🍕
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Victor! We're so glad that we had the product you were looking for in stock, and that our team got your new Weber cart out quickly. Happy grilling! 🔥
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks for your review, Margaret! We’re sorry for the delay with your order — we know waiting is frustrating, especially during BBQ season. Unfortunately, the BBQ was on backorder from Napoleon, which was outside of our control, but we truly appreciate your patience. We hope you're enjoying your new grill, and we're here if you need anything else!
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Durrul! Our team was happy to help with your BBQ part order. Happy grilling! 🔥
Great Service
From the moment I walked in, to the delivery day. Chadwick was one point. Thank you for all your help and support.
20. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Pasquale! We’re thrilled to hear you had a great experience from start to finish. Sarah and the team were happy to help you find the perfect Napoleon BBQ, and we're glad the assembly and delivery all went smoothly. Enjoy the grilling season, and thanks again for the kind words!
Bought a Smoker Online!
When my estimated ship date came and went, I kept thinking "I should call those folks." But actually, they beat me to it, I just hadn't checked my email!
They called, explained the situation (my smoker was not in stock yet) and gave me options. Then the smokers appeared and so did my order!
They use a good shipping partner and I couldn't be more pleased with the service.
My partner wanted this particular smoker - and even though I have no other made in US products in my heart right now - he did. So, I wanted to give our dollars to a small business instead of a Big Box Hardware Store (tm).
I'm very glad I did.
Next time I'm in Hamilton, I'm looking forward to checking them out in person. Highly recommend for large online orders shipped to home.
18. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Max! We really appreciate you taking the time to leave such a thoughtful review. We're glad we could keep you in the loop and offer options while your smoker was on its way. It's great to hear everything arrived safely and that you're happy with the shipping experience.
Big thanks for choosing to support a small business over the usual big-box suspects — it really means a lot to us. Hope your partner is loving the smoker, and we’d be thrilled to welcome you in person next time you're in Hamilton!
Great
Selection is dope. Customer service is dope. Better grill (way better) than I could have gotten in my city, and at a better price than what I would have otherwise had to settle for. Also had all the good supplies. Now I'm grilling every night for weeks and I don't want to slow it down. Much gratitude to this shop.
13. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Alex! We’re so happy that you're loving the new Weber and grilling up a storm. Glad we could hook you up with a better BBQ and all the right accessories, at the right price. We really appreciate you making the trip for in-store pickup, and we’re always here when you’re ready to stock up or level up your setup. Happy grilling! 🔥🔥🔥
Customer service was outstanding.
17. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Paul. We're so pleased that our team provided excellent customer service when you purchased your new BBQ; that's exactly what we aim to do! We hope that you are enjoying your Broil King. Happy grilling! 🔥🔥🔥
Pick up was easy and hassle free.
16. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thank you, Janet, for your 5-star review! We're so pleased to hear that your in-store pick up experience in Ottawa went smoothly. We hope you enjoy your new smoker!
Excellent customer service
The Sales Rep I chatted with knew the product and answered my questions. The assembly and delivery was as stated. A good shopping experience.
7. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Janice! We’re really glad to hear you had a great experience all the way from chatting with our BBQ expert through to the assembly and smooth delivery of your Big Green Egg and accessories. We truly appreciate your kind words. Happy grilling! 🔥🔥🔥
Website easy to order from
Website easy to order from. Service desk always happy and nice to work with. Products are awesome.
12. kesäkuuta 2025
Vastaus yritykseltä Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Heather! We’re glad to hear you’re happy with the refurbished Dyson air purifier and fan, and that everything went smoothly with the communication from the team and product delivery. We really appreciate your review, and hope to serve you again soon!
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