Centrica Arvostelua 73

They put you on hold for hours. There engineers all have different expensive solutions to boiler problems none of which work. A total waste of time and money. I have used them for 5 years and they went from bad to totally useless. I will not use them again.

As an Ex employee and current customer of 20 years I think this is proof loyalty means nothing to Centrica.
Bad enough that despite making 65 million profit last year they neglected to pay a shareholder dividend its like trying to get blood out of a stone to get any information or speak to anyone there. I am totally disgusted at the behaviour of Centrica for a brand I felt passion and loyalty towards both of which have been decimated. I can see now why our shares are practically worthless due to the way Centrica conducts itself. Shame on you all

I am a British Gas Home serve customer, which is a subsidiary of Centrica. British Gas companies have appalling reviews, which Centrica fail to rectify. My wife and I are vulnerable customers without central heating for 3 days. British Gas do not care about safeguarding its customers, which equally means Centrica have no concern for poor customer service of its subsidiary companies

Shame on them! If you are thinking of installing the new Worcester Gemstar think again. BG don't know how to fix errors ("They never break down!") Worcester Bosch have no idea either. Promises of further visits are lies. And it was only installed a month ago with five year warranty!!!!!

I was a Breeze energy customer that has gone over to British Gas due to Breeze Energy going out of business.

The service so far has been truly shocking. British gas have tried to put me on a very expensive tariff even though I have applied for and were accepted on a better one.

It appears to me that British Gas are taking advantage of this and trying their best to make more profits from previous Breeze customers.

Do not deserve 1 star. Loyal customer of 20 years. Trying to arrange a boiler service with my Homecare contract. Earliest date offered is 18 December, 5 weeks in the future. Go elsewhere. Awful, awful customer service. Have been through to customer service online but absolutely useless response - and a 30 minute wait if you want to speak to customer service.

Even though I am in the process of swiitching from another provider. Find it appalling that i cannot speak to anyone on the phone ,even having been waiting for 47 min I am in a cooling off period. Why can't I contact them?

Shocking experience. Asked them to delete my data, and they wanted even more data to 'verify' who I was. They also retain data for 8 years. That's just not right.

Perhaps they make you jump through hoops, so they technically 'retain' you as a customer.