Celebrino Casino Arvostelua 26

Vastaus yritykseltä Celebrino Casino

6 päivää sitten

Dear Mervin,

Thank you for taking the time to share your feedback with us.

We are truly sorry to hear that you feel disappointed and unappreciated. We completely understand how important it is to feel recognized, especially after a long period of activity, and we genuinely regret that your recent experience has left you with this impression.

We want you to know that your loyalty and activity have not gone unnoticed. We sincerely value every player who chooses to spend their time with us, and it is never our intention for anyone - particularly a returning or long-term player - to feel overlooked or treated unfairly.

At the same time, we would kindly like to explain that bonuses, free spins, and other rewards are determined by our VIP Support Department based on a variety of criteria. These decisions depend on many different factors, including overall activity over time, consistency, account history, and other internal considerations. Because of this, it may sometimes seem that rewards do not directly reflect recent activity alone.

Please rest assured that our VIP Support Department is always doing its best to review accounts carefully and provide personalized offers whenever possible. We are always happy to fulfill our customers’ wishes for additional bonuses or free spins where the criteria allow, and we continuously aim to create opportunities that bring added value to your experience.

We truly appreciate you bringing this to our attention. Your feedback is important to us, and we have shared your concerns with the relevant team so they can consider them going forward.

We sincerely hope to continue improving your experience with us and to better meet your expectations in the future. Should you have any further questions or if there is anything else we can assist you with, please do not hesitate to contact us - we are always here for you.

Sincerely,
The Celebrino Team

Vastaus yritykseltä Celebrino Casino

14. jouluk. 2025

Dear Kevin Jonsson Rogers,

Thank you very much for taking the time to share your experience. We are delighted to hear that you have enjoyed your time with us and found our withdrawals fast and reliable.

We completely understand your concern about the €2 withdrawal fee. While this fee helps us cover transaction costs, we truly appreciate your feedback and will take it into consideration as we continually review ways to improve our players’ experience. Your comments are invaluable in helping us make our services better for everyone.

It is great to hear that, aside from the fee, you have had a positive overall experience. We always aim to provide a fun, safe, and enjoyable environment for our players, and knowing that we have succeeded in your case is very encouraging.

We look forward to welcoming you back for many more enjoyable gaming sessions and hope you continue to have great experiences with us. Thank you again for your support and for being part of the Celebrino community.

Best regards,
The Celebrino Team

Vastaus yritykseltä Celebrino Casino

20. jouluk. 2025

Dear Alex,

Thank you for sharing your feedback with us. We’re delighted to hear that you’ve been enjoying your experience at Celebrino and found our customer support team helpful - your kind words are greatly appreciated.

At the same time, we appreciate you bringing your concerns regarding account benefits to our attention. We understand how important the loyalty program is, especially the birthday bonuses, and we take your feedback very seriously. To ensure the matter is reviewed and addressed efficiently, we kindly ask that you provide your account details in your response. Your cooperation will greatly help us resolve the situation promptly and effectively.

Alternatively, you are welcome to contact our support team via live chat or at support@celebrino.com so we can review your situation in detail. Our dedicated team will be happy to assist you with any questions or concerns.

We greatly appreciate your loyalty and understanding, and we’re committed to ensuring your experience at Celebrino remains enjoyable and rewarding.

Best regards,
The Celebrino Team

Vastaus yritykseltä Celebrino Casino

12. kesäk. 2025

Dear M_V,

Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered with your recent deposit.


Please allow us to assure you that we take all payment-related issues seriously and handle them with the highest level of care and urgency. While most transactions are processed instantly, there are rare instances where delays may occur due to intermediary banking systems or technical discrepancies beyond our direct control.
Additionally, we also want to emphasize that Cerebrino operates under strict regulatory guidelines and is fully committed to fairness, transparency, and responsible service.

However, please rest assured that each case is reviewed manually to ensure accuracy and fairness, therefore, you are more than welcome to contact us through the live chat or by sending an email to support@celebrino.com and we would be pleased to investigate your matter further.


In the meantime, your understanding and patience are extremely valued and we extend our heartfelt apologies for any inconvenience caused.


Best regards,
The Celebrino team

Vastaus yritykseltä Celebrino Casino

20. huhtik. 2025

Dear Jeppe Hansen,

We would like to express our sincere gratitude for sharing your experience with us.

At Celebrino, it is our utmost priority to ensure that our licensing regulations are strictly followed, along with striving to provide a transparent and fair gaming environment in accordance with our Terms and Conditions.

Furthermore, following our Terms & Conditions, purposely delaying gaming rounds, such as free spins and bonus features, until the wagering requirements are no longer applied is considered bonus hunting.
It is important to note that this particular type of activity is strictly prohibited due to the violations of the rules of fair play and the integrity of our gaming environment.

As a result, we strongly suggest that our players take the time to familiarise themselves with our Terms and conditions in order to adhere to the outlined regulations and avoid any accidental violations.

We would like to express our sincere apologies for any inconvenience this may have caused and thank you for your understanding.

Should you have any further questions or concerns, please do not hesitate to contact us through live chat or by sending an email to support@celebrino.com. We are here to assist you.

Best regards,
The Customer Support Team of Celebrino

Vastaus yritykseltä Celebrino Casino

16. heinäk. 2024

Hello Herman,

Thank you for providing your feedback.

We apologize for the delays you have experienced with the withdrawals.

In our system, we see that as of current your withdrawals have been processed..

We never intend to withhold rightfully earned winnings. However, technical issues on the service provider's side can occasionally cause delays, of which you have been notified.

We hope no such delays will occur in the future.

Thank you for your understanding.

If you have any further questions or concerns, please contact us via live chat on our website or by email at support@celebrino.com. We will gladly assist you!

Best regards,
The Celebrino Customer Support Team

Vastaus yritykseltä Celebrino Casino

8. toukok. 2024

Hello Frank,

Thank you for taking the time to leave your feedback.

We are sorry to hear that you have experienced some difficulties with the verification process.

As a responsible and licensed casino, it's important for us to comply with the Anti-Money Laundering and Terrorist Financing Prevention Act of the Republic of Estonia. In accordance with these regulations, we may need to request specific documentation from our players to ensure compliance and uphold the integrity of our operations.

To assist you relevantly, we have reached out to you via email to provide you with more detailed instructions.

If further questions arise, please contact us via email support@celebrino.com or by live chat on our website.

Kind regards,
Celebrino customer support team

Vastaus yritykseltä Celebrino Casino

23. huhtik. 2024

Hello Casper,



Thank you for sharing your feedback.

Our casino's bonus system is fully automated, ensuring that eligible players receive bonuses automatically according to the bonus terms.

In case of questions or inquiries, please contact our customer support via chat or email, support@celebrino.com. We’re always happy to help!

Kind regards,

Celebrino customer support

Vastaus yritykseltä Celebrino Casino

8. tammik. 2024

Hello,

Thanks for letting us know your thoughts.

We sincerely apologise for any problems you encountered in our casino. As advocates of responsible gaming, we prioritise your well-being. Consequently, we had to close your player account, meaning you won't have access to casino bonuses and promotions.

If you have questions, feel free to reach out to us at celebrino@support.com or through live chat. We're here to assist.

Kind regards,
Celebrino Customer Support Team