CEDR - Conflict Resolution Training and Commercial Mediation Arvostelua 673

The fact there are so many one star reviews tells you everything you need to know. I have filed two applications and both were rejected saying that I did not meet the 8 week rule despite attaching evidence to the contrary

I’ve had an extremely frustrating and disappointing experience with TalkTalk from start to finish.

This began when I was given information about a broadband offer (Full Fibre 500 at £24/month with 6 months half price), which was later denied. Despite providing evidence of the conversation, TalkTalk claimed no record existed and refused to honour what was discussed.

From there, the situation became even worse:

- Repeated attempts to resolve the issue directly were unsuccessful
- Communication was poor, with emails ignored and no clear responses
- I experienced ongoing difficulty getting any clarity or resolution
- I was left on a higher out-of-contract price, which increased from £24.43 to £41.38 per month

As a result, I have incurred additional costs and spent a significant amount of time chasing this issue.

The matter had to be escalated to CISAS, which itself involved delays, missed deadlines, and poor communication. Despite all of this, the final outcome did not reflect the overall experience or the impact this situation has had.

Overall, this has been a stressful and time-consuming process that could have been resolved much earlier with better communication and accountability.

I would strongly advise others to be cautious and ensure that any offers are confirmed clearly in writing before relying on them.

I escalated a complaint to CEDR after a lengthy and well-documented dispute with O2, expecting an independent and fair review.

Despite providing substantial evidence — including call logs, emails, and copies of letters — I was repeatedly told that I hadn’t supplied enough information. No clear guidance was given on what was actually missing, just vague requests for “more evidence.”

Shortly after, my case was closed for “insufficient evidence.”

This is extremely frustrating given the amount of time and effort I put into compiling and submitting detailed proof. It feels like the case was dismissed rather than properly reviewed.

An ombudsman-style service should be there to help consumers, not create additional barriers and shut cases down without meaningful engagement.

Very disappointing experience.

Impactful and high quality learning.

Avoid this organisation if you expect fair dispute resolution. My experience was extremely disappointing.

In my case against British Airways, the airline already admitted that their agent provided incorrect information and that the booking was made in error because of their mistake. Despite this clear admission of fault, my claim was rejected.

The reasoning was that I did not provide “historical price evidence” to prove that replacement flights were more expensive. This completely ignores the basic reality of airline pricing: flights usually become more expensive as the departure date approaches. Expecting consumers to produce historical pricing data to prove something that is common knowledge seems unreasonable.

Even more concerning, British Airways had previously offered compensation equivalent to the price difference, which suggests that even they recognised the financial impact of their error.

Instead of providing a fair and practical resolution, it seemed easier for the adjudicator to dismiss the claim despite the airline’s admitted mistake.

Very disappointing experience.

This is the best course I’ve ever been on. Feel stretched whilst feeling supported and genuinely feel like I have the skills to go out there and start practicing

I escalated a complaint to CEDR in Jan 2026, I made specific points in my complaint. When CEDR made their decision and I accepted it, the company took advantage of the decision because it was loosely worded. I was then left with no contact or help whilst I took the company to court, I made mistakes though, I decided to go back to CEDR a month later. CEDR have now reopened the non compliant case. One day later I get a notification regarding a truthful review I left on trust pilot in Feb 2026 informing me CEDR think I have mentioned the wrong company... CEDR now have the non compliant case back in their hands, it is back in their hands because their report was so loosely worded in the first place. I hope CEDR uphold my complaint and write their report properly this time, after all I can decline their decision and it is non binding. It would appear that CEDR are more concerned about their reviews on Trust pilot than writing definitive reports so customers do not have to return to them after a company takes advantage of CEDR's report. It should have been written better to be honest.

A case against Talk Talk.I used the Ombudsman service as Talk Talk were taking substantial amounts of money out of my bank account and after many many failed attempts to rectify this with them I used their Ombudsman service,I'm not sure if Talk Talk choose Cedr knowing that the case won't even get started but that's what's happened,Cedr have asked for evidence several times from me having already received it,its been 4months and a complete waste of time,they are not interested.I used the Ombudsman service 14years ago against BT,they were brilliant,constant correspondence with me as their client however Talk Talk don't use the same Ombudsman service and I feel there is a 'negative' reason for that.

I attended the CEDR accredited mediation course. One of the best courses I have attended. The organisation, course materials, venue and teaching were excellent. Would definitely recommend.

Probably one of the most useless bunch of people i have ever had the misfortune of dealing with simply because the adjudications are biassed in favour of the company, ambiguous in the decision, and blameless when there is overwhelming evidence in my favour of poor service, bad communications, unscrupulous behaviour and mal practive with charges that would stand the test of any court.
This organisation are supposed to protect consumer rights, do nothing of the sort. The adjudicators are a mix of failed solicitors who cant hack it in the real world and who pretend to be something by preparing judgements as if they are high and mightly high court judges . In reality they are nothing of the sort, they are over opinionated highly judgemental bigottted failures that present themselves as highly informed and educated.
I have presented 3 cases, lost 3 cases, but in fact won them - the reality is the adudicators were so inept they were unable to quantify the award in numerical terms. As i was unclear as to the value of the decision the determination was rejected on the basis that i asked for clarity on what i was agreeing to (or rejecting).
If there was ever a need for a reform, this is it. Cut out the rot and and sack each and every one of this organisation, they are clearly overpaid, under-educated, overly biassed, highly arrogant, and ABOVE ALL - they under deliver at every stage.

They don’t deserve any stars. Absolute waste of time. Just took the company’s word for everything without investigating or even reading my complaint. A tick box exercise. I can’t believe they are allowed to set themselves up as independent. Completely useless!

I was referred to this service in respect of a complaint against NowTV. The handling of this matter was not up to industry standards as far as I can see and, despite being awarded a compensatory payment I am still having to push for any monetary settlement. They fail to work in an expeditious manner and, offer no apologies for their failings.

They deserve 0 stars: amateurism, incompetence and disrespect for consumers.

My case was brought in: CEDR checken upfront if it was eligible and it was. Then they passed there own deadline 3 times to finally come back with me with a simple email: case closed. Logging in the story is that the case is not eligible. This is in favor again of British Airways.

Please stay away from this company. They are paid by the company so think about that….

CEDR Mediator Skills Training offers an excellent blend of well-structured content and hands-on practice through realistic case studies. The sessions are guided by a highly experienced faculty, making the learning experience both practical and engaging.

Professional and thorough

Highly recommend this course
It's been well designed to support and challenge and drive the best mediation competency and behaviours. A great and expert team

First they had great difficulty in understand ing that November was more than 3 months ago. It took 2 weeks for them to accept that fact. Then they failed to read all the evidence, ignored documents and came to a foolish conclusion.

Companies use CEDR instead of the Ombudsman because they are aware of it's incompetence and that it will rarely find in the customers favour.

Guaranteed to be no good at what they claim to be doing. They are your typical supposed indpendent ombudsman which is paid for by "THE BUSINESSES" spo you can see exactly why they will be useless.

So much easier to go to court and have a real independent result not some biased one way result that these supposed independent ombudsman schemes provide.

Some how CISAS has managed to make the nightmare of dealing with Virgin/O2 so SO much worse. Not sure how this is even possible.

I'm now fencing THREE organisations who don't know how to do 'human'. Virgin/o2 - the situation ongoing since August 2025 - CISAS - and now a debt collection agency chasing me for money I do not owe.

You could not make this up...

And - according to CISAS I cannot chase this situation for another THREE weeks cos - who knows - their arbitrary rules.

No wonder VIrgin/o2 use this arbitration company. The ombudsman was slow but logical - this is all in the company's favour and an absolute mess for the customer.

I feel physically sick now every time I open a CISAS communication.
CISAS Telecom Application No: 713466

Waste of time. They didnt understand the situation and are just on the side of big business. Don't bother to waste your time

Not for for purpose.

Poorly trained staff and zero accountability