Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Ready-to-wear, identity & aesthetics straight out of Copenhagen
Copenhagen, Tanska
Dårlig service…. Sender en strik retur kan se en uge efter at de har modtaget den for en uge siden, men har intet hørt… kontakter pr mail de svare ikke tilbage og venter stadig på mine penge :((
Hører aldrig tilbage på mine henvendelser. Det er super svært at finde svar på hvordan man skal gøre. De giver en adresse og siger du kun kan sende tilbage til den, og hvis de ikke får den er det dit eget problem. når det er en kjole til 1500kr er det altså for dårlig stil. Super elendig kunde service
Vastaus yritykseltä CECILIE copenhagen
Hej Signe👋
Thank you for your feedback!
We apologise for the bad experience you have had with our customer service.
If we understood correctly, indeed, that is how most of the return processes work these days, the customer is required to send back the items they have purchased in order for the company to issue a refund. 😊 If the item has been lost during the postage, we always get our customers the help they need for them to get the refund or their desired exchange. That is why we advise saving the receipt with the tracking number!
We are constantly trying to learn and optimize our customer service. Majority of the inquiries that our customer service team get are being answered within 12 to 24 hours (excluding the weekends). In some rather rare occasions, we provide the answer no later than 3 business days after.
If this has been the case for you, we are really sorry. We promise to spend even more effort to provide prompt and action forward replies. 💪
Additionally, as you have mentioned yourself, the information regarding return and exchange policy is presented on our website. 😊
Have a lovely evening!
Best regards,
CECILIE copenhagen
If I wear the Koufeyye in Europe, I will be labelled as a radical muslim, a t*rrorist, an ungrateful or illegal immigrant, an antisemite, or an angry arab. You just swoop in and claim my culture without any of the consequences. This is cultural appropriation. It's equivalent to white people wearing dreads. Stop silencing reviews that call you out and consider educating yourself on the importance of the Koufeyye. It's a symbol of resistance against tyranny and a representation of the Arab identity. It is NOT a quirky pattern.
The customer service at Cecilie Copenhagen is amazing!! I returned a sweatshirt on the 1st May (from Australia) and it only arrived in Denmark today 17th June due to Covid-19. All the way through they have been terrific and so patient with Australia Post. They have held a sweatshirt in the smaller size for me even though they were in very high demand and sold out at one stage. They have been in constant contact with me and I received responses to my emails so promptly each time reassuring me that all would be fine. I could not be more happy with my experience and can't wait to receive my parcel - which they said they would send to me at no charge!!!!!!! Wow! Now that's incredible customer service!!! Thanks so much x
Vastaus yritykseltä CECILIE copenhagen
Thanks for your kind words and patience✌️
We are so glad to hear you are excited to receive and enjoy your exchange piece!
Our customer service team is really pleased because of your review😊
We will make sure to continue doing our best to make sure that your every visit to our store would be an amazing experience!
The clothes were stylish, good quality design and materials and made my daughter smile during isolation due to the COVID 19 pandemic.
Vastaus yritykseltä CECILIE copenhagen
Hej👋
Thank you for your feedback!
Your input about our clothes rising a smile makes us hopeful that the pandemic will end soon🤩
Even as we are fighting with COVID19 caused issues, we are not slowing down on working to ensure that our upcoming collection is sparking joy to you.
In the meanwhile, please stay healthy and safe🤗
We will get passed this global crisis🙌
Sending you our best wishes,
CECILIE copenhagen✨
Caring, kind and expedient service. Love it!
Will definitely become a regular!
Vastaus yritykseltä CECILIE copenhagen
Dear Aida👋
Thanks for your review!
We love that you are satisfied with our service! Thanks for keeping an eye on CECILIE copenhagen. ✨
Have a lovely day✌️
Sincerely,
CECILIE copenhagen
Beautifully made clothing. And they were fantastic with delivery to a remote island.
Vastaus yritykseltä CECILIE copenhagen
Dear Jill👋
Thank you for your kind words!
We will make sure to keep doing our best!
Yours,
CECILIE copenhagen✨
Not only are Cecilie Copenhagen dresses gorgeous, they are made to a high quality. The CC customer service team are excellent and always on hand to answer questions and give professional and friendly advice. Thank you, I love my dresses x
Vastaus yritykseltä CECILIE copenhagen
Dear Amanda👋
Thanks for your input🥳
We are happy to be at your service.
Our team is doing our best to make sure that next time you visit us - you have even smoother experience!
Wishing you an amazing day ahead✌️
Sincerely,
CECILIE copenhagen✨
I love the jogging suit I ordered, Color, quality and style. But what has really impressed me (and I do online shopping a lot) was the costumer service. Very kind, understanding and fast! Can totally recommend ordering there. Thank you Julius!
Vastaus yritykseltä CECILIE copenhagen
Hej Katrin👋
Thanks for your feedback✌️
We are so glad to hear that you love Ramone Trousers and Manila Sweatshirt!
Our customer service team is really pleased and blushing because of of your kind words😊
We will continue doing our best to make sure that next time you visit us - you have an amazing experience.
Stay safe and healthy!
Best wishes,
CECILIE copenhagen
Great product and quality and really happy with the customer service. I accidentally ordered an extra item and reached out to the customer service team. They replied very promptly and due to their super quick fulfillment of the order, the items were already shipped so they offered to pay for the return postage of the extra item once it arrived to me and issued a refund straight away. I was very pleased and impressed with the process and i LOVE my Cecilie Copenhagen items i bought.
Vastaus yritykseltä CECILIE copenhagen
Dear Justina,
Thank you for your review.
We are super happy to hear that you are in love with our styles🤩
Your lovely review made our day in the office🎉🥳
In the name of CECILIE copenhagen team, we assure you that we will keep doing our best to make sure that each time you see our items - you have a smile!
Wishing you all the best.
Yours,
CECILIE copenhagen✨
Bad quality dress. But the customer experience was even worse. Emails remain unanswered, costs of return shipping have to be paid by customer, refunds take forever (20 days to receive a refund confirmation, 14 more days to receive the money back) and costs of initial shipping have not been refunded. Would never order here again.
Vastaus yritykseltä CECILIE copenhagen
Hej Sophie
Thank you for your review👋
We are grateful for your reflection and excited to use it in our further development✌️
We are sorry to hear that the dress did not live up to your expectations. As we can see, you were refunded the full amount before your set deadline for 30/12/2019 and have been in close, timely dialogue with our customer service throughout the process.
Additionally, on the same day as you have left this review - the case was solved and you were updated (please let us know if you have not received the updates).
CECILIE Copenhagen appreciates your patience during the busy festive season🎄
Meanwhile, please do not hesitate to contact us if you need further assistance.
Best wishes and Happy New Year,
CECILIE Copenhagen✨
Quick delivery from Denmark to Germany even though I had to change the delivery address; Guided service until item received. Dress fits perfectly - lovely dress. It was exactly what I have seen on the homepage. Nevertheless, I would not have paid the normal price, but the discount price was okay.
Vastaus yritykseltä CECILIE copenhagen
Hej Michelle,
Sorry for not being able to deliver the parcel to PO Box.
Never the less, we will keep doing our best to have you with us again!
Happy holiday season!
Kind regards,
CECILIE Copenhagen
Great and very Attentive Customer Service. They send me a personal e-mail to let me know my „dream“ dress is back in stock. Very excited to receive the dress! Thanks Julius!
Vastaus yritykseltä CECILIE copenhagen
Hej Oda👋
Thank you for your kind words!
We will keep on doing our best.
Warmest regards,
CECILIE Copenhagen✨
Hurtig levering af lækre varer.
De shorts jeg havde bestilt var desværre for store. Jeg fik nemt retuneret dem og fik ekstremt hurtigt pengene retur. Herudover var der hurtig afsendelse af den nye størrelse.
Jeg er virkelig tilfreds med både mine køb, og ikke mindst den hurtige levering samt retunering!!
Mangler stadig refundering. Fin leveringstid og fin kjole - men måtte desværre sende den tilbage pga. størrelsen... Trods flere henvendelser og kontakt med Post Danmark, er kjolen stadig ikke refunderet... Super ærgerligt!
Nem og overskuelig webshop, ingen problemer med levering.
Virkelig dårligt service. Den værste jeg nogensinde har prøvet.! Anbefaler det IKKE til nogen.! Jeg købte en kjole til 1400kr og har skrevet og sendt screen shot af min pakke som jeg sendte retur. Kundeservice skrev bare at jeg ikke skulle være så sur og at han kunne ikke gør noget ved det da jeg havde sendt pakken retur til deres afsender adresse. Finder så ud af ca. 1 måned senere at en person ved navn Fadi har modtaget min pakke men ikke sendt den tilbage til min adresse, så jeg i det mindste kunne sende pakken tilbage til den rigtig adresse. Hvis i ikke vil miste jeres penge, lad vær med at shoppe hos Cecilie Copenhagen. De skylder mig 1400kr for en kjole som jeg stadig er ved at kæmpe for at få tilbage.
Zola
Købte et sæt, hvor t-shirten var en smule i stykker, og skal byttes til en ny, som så heller ikke var i orden. Den næste dukker slet ikke op. Svar på mine henvendelser sker meget sjældent, og til trods for en lovning på fuld refundering, er der stadig ikke slet noget (dette har stået på i ca. 4 måneder nu)
Hurtig levering, men da jeg ønskede at returnere var det ikke muligt at få kontakt på nogen måde. 2 mails, besked på instagram og udfyldt kontaktformular på hjemmebane blev ikke besvaret. Da jeg tog ind til butikken i kbh kunne jeg dog endelig returnere. Køber aldrig igen!
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