Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home. I immediately emailed customer service and requested a short delay on deli... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Staff always really friendly and Jackie always goes that extra mile to make sure we have what we need. from alterative products. if possible to changing delivery dates when our computer does not allow... Näytä lisää
For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the conta... Näytä lisää
Yritys on vastannut
I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offer... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Catering24 is a recognised national online distributor of catering disposables and have been serving the UK foodservice industry since 1992. A first and second-generation family award-winning business that has one of the largest ranges of stocked takeaway packaging, disposable cups and cleaning hygiene to name a few areas of our expertise. Our website displays live stock and we offer free next working day delivery for all orders over £100 in value, order before 9pm for same day dispatch. Catering24 have a dedicated customer service team on hand to support you in your product enquiries and customer support Monday to Friday. We have been known within the industry as the distributor that is There When You Need Us.
Yhteystiedot
Etiquette Park, Manners Avenue, Ilkeston, DE7 8FU, Ilkeston, Yhdistynyt kuningaskunta
- 01159444434
- hello@catering24.co.uk
- catering24.co.uk
4,5
Erinomainen
283 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Previously been good now terrible
Previously been good, on this occasion absolutely terrible. I’ve still only got part of my order, they’ve left me with no cake boxes for a huge event, attempt 1 order damaged by courier, attempt 2 sent back to them, attempt 3 they changed the delivery address to the registered card address, even though I noticed and informed them I still received a delivery to the wrong address, unfortunately it wasn’t even my order
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Catering24
We thank the customer for bring this to our attention. Mistakes were made by ourselves and the courier did not perform on this particular order.
We have since resolved this for the customer and all stock was delivered free of charge as way of apology.
For context this is the first occasion we have not delivered on time for the customer in 6 years and we hope that we have the opportunity to continue supplying into the future. Our current delivery on time rate is 97% with the courier. May 2026.
Where customers contact us regarding a missing parcel we respond as quickly as possible, but it was highlighted that we should not have the onus on the customer to contact us and should rather contact from the courier. For the original delivery it was damaged and we were not informed by DPD.
As a result management is actively working on how we can be alerted to order damages/delays from the courier proactively in order to service all our customers better.
Thank you again to the customer for bring constructive with us in order to help us improve.
Kindest Regards,
Catering24 Team
Missing item in delivery.
For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the containers were delivered. Reached out to be told "Unfortunately, this over our time period of reporting any missing items, whic is 7 working days." You'd think after spending thousands of pounds with them across the years they would want to remedy their mistake, very strange that they are happy to lose thousands more in orders with us instead of just replacing a £28.00 item that they forgot in the first place. Will be moving suppliers today, terrible customer service experience.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Catering24
Thank you for your feedback, and we're sorry this has left you feeling let down.
We completely understand the frustration - when you've been a loyal customer for three years, you expect to be looked after, and rightly so. We do want to be transparent that this order was delivered and signed for back in November 2025, with the issue being raised with us in March 2026. Our 7 day reporting policy is in place to help us investigate and resolve issues quickly, and a gap of several months does make that much harder.
However, your custom matters to us far more than a rigid policy, and we certainly don't want to lose a valued customer over a £28 item. Please get in touch with us directly so we can discuss this properly and find a way forward that works for both of us.
We'd genuinely like to make this right.
Quick delivery
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Quick despatch
26. tammikuuta 2026
Quick and easy to order
15. tammikuuta 2026
Oma-aloitteinen arvostelu
absolute rip-off
absolute rip-off. so i ordered 2 compartment containers for my business. £46 for 300 so i thought under 20p its ok. when they arrived i realised that price was only the base and not the lids. So i have waited now to order the lids for the same price that is zero value for money. if it is costing me 40p per container for take away i might as well shut the shop.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Catering24
We have requested more information with out a response. Please contact us with your order number so we are able to look into the pricing, we always display if lids are purchased separately and we work always price competitively, for the last 2 years we have not increased prices, in fact many customers have had price decreases through our kitchen club. Kindest Regards, Catering24 Team
No sooner ordered than delivered
No sooner ordered than delivered - according to requirements. Couldn't get any better.
29. joulukuuta 2025
Because very good service
29. joulukuuta 2025
The best I've found
Excellent prices, great quality and service! I highly recommend Catering24 and have no reason to choose another company.
24. marraskuuta 2025
Wide range of disposal catering cups…
Wide range of disposal catering cups plates and cutlery
Speedy dispatch
24. marraskuuta 2025
Very easy to order
Very easy to order, speedy delivery , competitive prices, will definitely use again.
24. marraskuuta 2025
Catering24 -FIVE STARS
We are very happy customers with Catering 24.
Excellent value, very speedy service & always reliable & consistent.
They also use PDP as a trackable courier.
27. lokakuuta 2025
Good quality products
Good quality products. Very quick delivery. Never had any problems
24. syyskuuta 2025
Overall, satisfied.
I bought 3 stainless steel serving spoons. The price was excellent but one of the spoons' finish is not great. Also, some quirks with delivery. The order confirmation email from them said I would receive a delivery confirmation email the night before delivery. I never received this email. Furthermore, only one spoon was delivered. I contacted the company and their response was, to their credit, quick and helpful, so full marks for customer support. The other 2 spoons arrived the following day.
24. syyskuuta 2025
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