Casper Arvostelua 

Matelas confortable, répond à toutes mes attentes, à voir la tenu dans le temps.
Merci,

Bonjour
Nous avons commandé 2 oreillers carrés fin décembre. Durant les nuits d'essai pas de souci et nous étions plutôt satisfait de nos achats, et tant mieux au vu du prix. Maintenant cela fait bientôt 8 mois que nous dormons dessus, et franchement et bien nous sommes déçus du rapport qualité/ prix. La mousse des oreillers est complètement déformée, comme en morceau comme deviennent les oreillers qui ne coûtent pas chers. Au final, je pense que l'oreiller est bien pendant 100 nuits, donc Casper ne prend pas de risque durant ce laps de temps. Je ne recommande pas ces oreillers qui à mon sens ne tiennent pas leur promesse en tout dans la longueur de temps.

arrived in excellent time and is a quality product very pleased with purchase would definitely recommend to family and friends for a firm yet supportive mattress

It broke but cos they are not in uk anymore the couldn't do anything !!!!

Hat alles bestens geklappt.... ein wirklich hervorragendes Produkt

Casper UK has gone under and they are stopping all operations in the EU. Despite the fact I've had an ongoing case with them for the past 2 months they have ignored all my emails and not helping any of their customers. Terrible company, do not buy from them.

Edit: Casper U.S. refunded me for my faulty mattress. I can't really fault them for now after a lengthy procedure so I've upgraded my review from 1 to 4 stars.

Super confortable, je ne regrette pas mon choix. Mou lors du déballage j’ai eu un peu peur mais très vite il reprend sa texture, il est à la fois moelleux et ferme, le top ! Livraison rapide, je recommande.

Bought a new mattress just under a year ago, was fine for 6 months but lost support in the last few months. Tried contacting support as you would expect a brand like Casper to want to assist their customers if their product is not up to scratch. Was told no one can come out to see the mattress and I have to take pictures of the problem. Of course, the problem has to be felt and not seen so got nowhere with them and now stuck with a mattress which is leaving me and my husband with excruciating back pain

My entire experience with Casper is best described as miserable. I ordered the mattress and it arrived in a speedy 3 days. My wife and I used it for about a week and woke up nearly every morning with excruciating back pain. I emailed Casper support to start a return process. The same day I get an email from a representative who said she spoke on the phone with me (not true and a little weird, but ok) and sent me a list of questions that I then filled out the same day. I also included a charitable organization in my area that would accept mattress donations.

Four days later, I still haven’t received a response and I email them back. No reply. Two days later, I call them and they say I’m still within the 5-7 day time window to get a response. Nine days after that call, still no reply. I call them and they mention the representative who first emailed me was on vacation, hence the delay. They initiate the return and schedule a pickup with a junk pickup service the next day. After helping the serviceman load the mattress in his trailer, he tells me I should receive a receipt in less than five minutes. I never receive one. After several hours, I make yet another phone call to make sure I get the receipt so I can get my refund from Casper.

Forget the fact that Casper could have easily transferred my return to another rep who was not on vacation, but they also used a junk pickup service after I explicitly provided them a charity they could have donated the like-new mattress to. It appears they couldn’t care less about the environment because it’s very likely this mattress ended up in a landfill along with my trust in Casper and the whole bed-in-a-box movement. My advice? Go to a mattress store and try out mattresses there. Think twice before buying from Casper or any bed-in-a-box with rave reviews that are, according to some reliable sources, paid reviews. And fun fact: Casper doesn’t allow users to leave reviews on their business Facebook page, so this review is going everywhere else.

Terrible experience - we purchased 2 lights for our daughters at considerable cost.

Both charging stations have now stopped working (months apart and we used the 1 working charger for both).

Contacted Casper for support as this is obviously a fault (to happen with both devices).

Caspers response is that the devices are now out of Warrenty (they only come with 6 months) and Casper are leaving the uk market.

£89 per kids lamp - useless after a year

The pillows I ordered are very comfy - worth the price!

Rückerstattung fuktioniert seit 2 Monaten nicht, nur faule Ausreden. Finger weg!!
Zurecht vom deutschen Markt verschwunden!

Unexceptional pillow that was 'okay' at the start but lost its support within a couple of months.

Très contente de mon choix, matelas super confortable. J'ai plus mal au dos ce qui est super.

Very pleased and happy with this brand! I got plenty of stuff this year (great summer sale!). All the range from bedding to pillows, to cute smart lamps. Definitely buy again!!!

Ich bin mit der Lieferung und der Ware sehr zufrieden

Ich warte nun schon seid rund 2 Monaten auf mein Geld. Ständig werde ich mit irgendwelchen faulen Ausreden vertröstet...
Demnächst werde ich diese Firma verklagen :-(
Ist einfach nur billig und widerwärtig!!!
Hände weg von dieser Firma.

Leider praktisch nicht mehr zu erreichen. Mails werden nicht beantwortet, Hotline existiert nicht mehr.

Livraison : ok.
Emballage : ok.
Qualité : ok !
Rien à dire...