I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon... Näytä lisää
Yritys on vastannut
Ordered a mixture of gifts and snacks for the home. DPD didn’t deliver as expected but I received an incredibly swift response to my email from C&B, who resolved the issue in a very thorough manner, w... Näytä lisää
Received a hamper as a gift from employer. All the products inside were well packaged. The box itself was customised with company logo, which I think is great for corporate gifts. I haven’t tasted any... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.
Yhteystiedot
UNICORN HOUSE, BROAD LANE, HU15 2TS, GILBERDYKE BROUGH, EAST RIDING OF YORKSHIRE, Yhdistynyt kuningaskunta
- 01482 213446
- care@cartwrightandbutler.co.uk
- cartwrightandbutler.co.uk
3,6
Keskitasoinen
187 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you very much for your review. We hope you enjoy!
Best wishes,
C&B.
The quality of the sea salted toffees…
The quality of the sea salted toffees has considerably dropped in the recent past
30. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good afternoon,
Thank you for your review. We're sorry to hear that you are disappointed with the Sea Salted Toffees.
We appreciate you taking the time to share your comments, as customer feedback is always valuable to us.
Best wishes,
C&B.
Biscuits arrived safely.
21. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good afternoon,
Thank you very much for your review. It is great to hear the biscuits arrived safely, we hope you enjoy!
Best wishes,
C&B.
Easy to deal with and prompt delivery
19. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you very much for your review. We are so pleased to hear this!
Best wishes,
C&B.
Created my own the large hamper in the wooden box
Created my own hamper in the large wooden box. Looks brilliant. All the items look great quality. Thanks
18. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you very much for your review. We are so pleased to hear this!
Best wishes,
C&B.
Vastaus yritykseltä Cartwright & Butler
Good morning Cheryl,
Thank you so much for your review! It is lovely to hear that you think our treats taste great.
Best wishes,
C&B
Fast delivery
7. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good afternoon,
Thank you very much for your review. We're so pleased to hear you have had a good experience!
Best wishes,
C&B.
Quick delivery of securely packed…
Quick delivery of securely packed premium dark chocolate covered pistachios
7. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good afternoon,
Thank you very much for your review. We're so pleased to hear you have had a good experience!
Best wishes,
C&B.
I haven’t received my order
I haven’t received my order. Please stop using DPD as your. Courier delivery service as they disappoint quite a lot.
11. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you so much for your review, we do apologise that you have not yet received your order, please could you contact our customer service team at care@cartwrightandbutler.co.uk so we can look into this further.
Best wishes, C&B.
It's a while since I have had salted…
It's a while since I have had salted caramel fudge form Cartwright and butler but it still has the whoo taste I love it.
10. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you so much for your review, it is lovely to hear you enjoy our fudge!
Best wishes,
C&B.
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you so much for your review, we are so pleased to hear you find our service and product excellent!
Best wishes,
C&B.
prompt delivery v good customer service…
prompt delivery v good customer service so happy with the hampers thank you
8. heinäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good morning Caroline,
Thank you so much for your review, we are so pleased to hear you are happy with the hampers!
Best wishes,
C&B.
I usually love these biscuits but…….
I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little off putting. Before this I would have given 5 stars as usually first class biscuits with quick delivery.
28. kesäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you very much for your review. We sincerely apologise that you have not had a good experience on this occasion.
Please could you contact our customer service team at care@cartwrightandbutler.co.uk so we can investigate this further.
Best wishes,
C&B.
When the expensive product fails to reach even reasonable standards, dont expect any Customer Service
An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon subscription) left a disgusting mess in the cup. Not at all what I want from any tea bag, let alone an expensive one.
So I wrote to them - and sent pictures at their request. The response I received back was shoddy and not within a million miles of a premium brand response. 'Refered to technical' when the simple response was obvious; apologise and replace.
But the nameless 'Care' agent was careful to point out that option isn't available to them as I bought via an amazon subscription so I had to go back via amazon.
Premium brands selling premium products, especially ones on repeat subscription, usually care about loyal customers. These clowns obviously think my part of the deal is to pay, take what they send and disappear.
The disappearing is easy. Sub cancelled. Cornish tea (Smugglers Brew in the orange box) replaces it.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cartwright & Butler
Good morning,
We’re sorry to hear about your experience and that the latest batch didn’t meet expectations.
We also apologise that our response didn’t feel as helpful or supportive as it should have. While Amazon subscriptions do have a specific returns process, we appreciate that this shouldn’t affect the care and clarity you receive from us.
Thank you for taking the time to share your feedback.
Best wishes,
C&B.
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you very much for your review, it is lovely to hear you have had an excellent experience!
Best wishes,
C&B.
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you very much for your review, we are so pleased to hear your feedback!
Best wishes,
C&B.
Brilliant customer service and great…
Brilliant customer service and great quality product!!!
26. kesäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Good morning,
Thank you very much for your review, we appreciate the positive feedback!
Best wishes,
C&B.
These are the best shortbread biscuits…
These are the best shortbread biscuits I’ve ever had and I’m 72 years old
25. kesäkuuta 2026
Vastaus yritykseltä Cartwright & Butler
Hi Stephen,
Thank you very much for your review, it's great to hear you enjoy our shortbread biscuits!
Best wishes,
C&B.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.