Carsa - Portsmouth Arvostelua 

We paid £39 to reserve a car and have it delivered to the Portsmouth depot. Only to get a call the day before saying they could not do so due to logistics and we can then see the car another 7-10 days later. This was no good for us so I called and cancelled. They agreed to refund the fee but this has not materialised. I have further called and you cannot get through to customer services without seeming to have an order! Poor poor customer service, clearly we are glad that we did not buy a car from them as there would be no service afterwards, that much is clear! Avoid.

Please note Carsa, you could redeem part of this experience by actually refunding the amount as you had agreed!

Had a brilliant experience picking up my new car, Louis was very friendly and helpful explained everything all the way through.

We've just bought our new car! Callum at Portsmouth Carsa helped us go through the procedures smoothly, and was extremely diligent.

was nice deal

I recently purchased a seat Leon, from the Portsmouth branch.
My experience with Joccoaa and the team was great, they are such friendly, knowledgeable and amazing team. They went above and beyond for me to try and sort out the finance company issues.
I’m very happy with my purchase and my mars bars 😊

Only negative I have is with a head office, I spoke to Stuart on the phone regarding the finance and setting it up before my test drive. He asked me about warranty, and I only asked about price but he proceeded to add it on to my finance application, this is something that I didn’t ask for or had made a decision about. This then caused delays with my application having to reapproved etc.
Joccoaa and her team made sure this was corrected and we’re doing their absolutely best to make sure no more delays would happen!

I highly recommend this branch and the instore team! Thank you again😊

Very high pressure to buy extra products on top of car purchase . Took 3 hours to complete paperwork due to me refusing extras then dropped my part exchange price after they took off the extras . Not an enjoyable experience.

Absolutely shocking company to deal with from start to finish. The car I was interested in buying from them was pretty much my dream spec. Their customer service and lack of transparency was so appalling that it actually put me off buying it.

I asked for the information that was done on the previous services, and they refused to disclose that, claiming GDPR infringement. Yet I said I'm not interested in any of the customer details. I just wanted to know the work that was done on the car during the four services over the last four years, as I wanted to understand whether spark plugs have been changed and brake fluid had been changed, those sorts of things. They just flat out refused to give me that information.

They tried to force warranties down my throat at every given opportunity and were really bad at taking no for an answer. Customer service and head office are equally poor. The only person I dealt with who even had a modicum of customer service skill was a lady called Phoebe in head office, who provided a report that was done on the car for pre-inspection. That was just a series of ticks and didn't give any insight as to the actual condition of the car.

I would say that if you're trying to buy a car that's on the expensive end, stay well clear of this company and opt for a more reputable dealer. Don't be drawn in by the fact that the price is slightly lower through them.

Excellent service, quick, easy and fully comprehensive. Callum couldn’t have been more friendly knowledgeable. Would highly recommend. Also amazing car.

Today I went to buy a car with Stevie he was very helpful getting us the deals we want with the price we want even going the extra mile to get us discounts where possible.

I caused some trouble but he never wavered. The test drive perfect.

The car lovely,

Paperwork quick and efficient.

Couldn’t ask for a better salesman.

Was given a date and time to collect a car at their Portsmouth showroom. 15 miles into my journey to collect it I received a phone call to be informed it wasn’t there but 320 miles away in Durham, no explanation, just nothing. They did say sorry.

Callum at Portsmouth sold us our new vehicle. Great help, very welcoming and explained everything thoroughly. Thank you very much!

Callum (Portsmouth branch) was very polite and informative. He answered all of our questions. Great service from start to finish!

Great service from Doug every friendly

Great customer service. I was given time to ask questions. I was welcomed with smile and treated with respect.

Wonderful customer service experience.
Joccoaa was brilliant all through my visit

I only give 4 stars just because wasn't told on arrival what I will need to do transfer not payment

We purchased a vehicle on the 21st June, this process was smooth and we were happy with our purchase. The only downfall was we were left with 30 miles petrol in the vehicle.
However, since then we have tried to contact Carsa regarding our tyres and our logbook we’ve had no reply apart from 1 email to say they’ll get back to us it has now been 7 weeks with no luck. The vehicle was given to us with tyres that had cracks in- all the way round with awful tread. We also haven’t received the logbook so we’re still not the registered keepers of the car. We shouldn’t have to be sorting this our end when we were told they’d send us the logbook within 4 weeks.

We live 2.5hours away from Portsmouth so turning up to the showroom isn’t an easy option for us.
Carsa should do better with communication, we won’t purchase another car with them in the future.

From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my new car away without any pressure. 5* service, would highly recommend.

I received amazing service and was thoroughly looked after throughout the whole process. Special shout out to Kam who helped me profusely.

Guy who sold me the car was professional, polite and extremely likable!
Very organised process and impressed with the service, at this point I would definitely recommend